Need to get some more competent staff working. Our order we were told wasn’t ready. Waited 20 More mins to find out it had been done the entire time we waited. Get home, one of our pizzas is wrong. Called and was told we had to bring the wrong pizza back. Cool no problem. My son had already started to eat it and my husband was trying to explain that and the worker wanted to argue. I took the phone, and explained the situation again and asked for a manager. Said we could either come back and pick it up or wait for a delivery. My husband said he would come back. The workers acted like he was going to harm them because he was frustrated for all the issues. The workers made comments to the other workers to stay with him because “this guy could be trouble”. Honestly highly inappropriate to make comments in front of a customer who just wants what they ordered. Again, had to wait for the pizza to be cooked and cut. Overall this experience wasn’t worth the horrible taste of the cold pizza and terrible wings. The only decent part of our order was the cheese breadsticks. I definitely don’t think we’ll be returning to this location which is sad because our kids really enjoy Pizza Hut. It’s been a staple in our family since we were young kids.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cheese Sticks, Breaded Boneless Wings, Create Your Own Pizza
OFT1982
Nice, relaxing atmosphere as part of a traditional (and exceptional) Pizza Hut. What's our favorite pizza joint? That would be a real Kansas-based Pizza Hut, the State where the chain was founded. Here at the GC Pizza Hut, you'll find the traditional menu as well as friendly, customer-centric service. The food is very good and the menu is varied. We recommend this establishment.
David Baird
This was the worst customer service I’ve ever received in three decades of choosing Pizza Hut.I tried using the app which glitched sending the order to a location in Kansas City. I called their location and due to paying ($38 w/tip) via Apple Pay they could not refund my money. No problem, they were courteous in explaining I needed to have a local manager here contact her.I then called this location. First I placed my order, then explained my situation. I was then put on hold before a Tim or Tom was on the line stating he was a manager. After going over this entire ordeal a second time he said he needed to speak to someone above him.Now ten minutes into this call I was beginning to become extremely frustrated. Next a Melissa gets on the phone. I explained the situation a third time, offered the manager’s information at the original Pizza Hut, to then be told I was being ridiculous because that is not how franchises work.I don’t know, I don’t work for Pizza Hut, I don’t know their internal processes or procedures. She and I then become heated to which she responds by hanging up on me. - I was unfamiliar with the hang-up on the customer policy.I then called back to ask if I could order my pizzas. She answered and obliged me in taking my order but now my two medium pizzas are $50 without tip! Nice…I pay with a card to simply end this pizza chase. I did tip the delivery driver, this wasn’t his fault.I feel I’m getting no refunds so with the $60 in Garden City and $38 on the Pizza Hut app I have paid a total of $98 for two medium pizzas.But wait there’s more… they forgot my cheese and peppers! lol!
Food: 5
Service: 1
Trey Lundy
Order is always correct, hot and delivered fast. Even during this last blizzard we had. Thanks for the hard work guys!!!
It was 5 minutes to midnight and this team agreed to deliver our food . I had starving grandkids and they fulfilled my order. The past was great. Thank you so much !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Sides
Lonnie Lucero
earned free pizza,even the free was made as if we didn't earn the free pizzanot good
Need to get some more competent staff working. Our order we were told wasn’t ready. Waited 20
More mins to find out it had been done the entire time we waited. Get home, one of our pizzas is wrong. Called and was told we had to bring the wrong pizza back. Cool no problem. My son had already started to eat it and my husband was trying to explain that and the worker wanted to argue. I took the phone, and explained the situation again and asked for a manager. Said we could either come back and pick it up or wait for a delivery. My husband said he would come back. The workers acted like he was going to harm them because he was frustrated for all the issues. The workers made comments to the other workers to stay with him because “this guy could be trouble”. Honestly highly inappropriate to make comments in front of a customer who just wants what they ordered. Again, had to wait for the pizza to be cooked and cut. Overall this experience wasn’t worth the horrible taste of the cold pizza and terrible wings. The only decent part of our order was the cheese breadsticks. I definitely don’t think we’ll be returning to this location which is sad because our kids really enjoy Pizza Hut. It’s been a staple in our family since we were young kids.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cheese Sticks, Breaded Boneless Wings, Create Your Own Pizza
Nice, relaxing atmosphere as part of a traditional (and exceptional) Pizza Hut. What's our favorite pizza joint? That would be a real Kansas-based Pizza Hut, the State where the chain was founded. Here at the GC Pizza Hut, you'll find the traditional menu as well as friendly, customer-centric service. The food is very good and the menu is varied. We recommend this establishment.
This was the worst customer service I’ve ever received in three decades of choosing Pizza Hut.I tried using the app which glitched sending the order to a location in Kansas City. I called their location and due to paying ($38 w/tip) via Apple Pay they could not refund my money. No problem, they were courteous in explaining I needed to have a local manager here contact her.I then called this location. First I placed my order, then explained my situation. I was then put on hold before a Tim or Tom was on the line stating he was a manager. After going over this entire ordeal a second time he said he needed to speak to someone above him.Now ten minutes into this call I was beginning to become extremely frustrated. Next a Melissa gets on the phone. I explained the situation a third time, offered the manager’s information at the original Pizza Hut, to then be told I was being ridiculous because that is not how franchises work.I don’t know, I don’t work for Pizza Hut, I don’t know their internal processes or procedures. She and I then become heated to which she responds by hanging up on me. - I was unfamiliar with the hang-up on the customer policy.I then called back to ask if I could order my pizzas. She answered and obliged me in taking my order but now my two medium pizzas are $50 without tip! Nice…I pay with a card to simply end this pizza chase. I did tip the delivery driver, this wasn’t his fault.I feel I’m getting no refunds so with the $60 in Garden City and $38 on the Pizza Hut app I have paid a total of $98 for two medium pizzas.But wait there’s more… they forgot my cheese and peppers! lol!
Food: 5
Service: 1
Order is always correct, hot and delivered fast. Even during this last blizzard we had. Thanks for the hard work guys!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Cheese Sticks, Cheese Pizza, Supreme Pizza, Sides, Breaded Boneless Wings
It was 5 minutes to midnight and this team agreed to deliver our food . I had starving grandkids and they fulfilled my order. The past was great. Thank you so much !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Sides
earned free pizza,even the free was made as if we didn't earn the free pizzanot good
They absolutely don’t care.
It’s a Pizza Hut
Pizza its best food
The problems are with having both locations.
Restaurantji Recommends
Pizza was great and delivered fast!!!
How hard is it to place my frickin order. This place is a waste of time.No respect for customers
Delivery was fast & food was wonderful.
Getting more meat than cheese on my pizza. And I marked for a delivery but I still had to go get it.
Quick, friendly, always willing to help. This is our favorite pizza in town.
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