Popeyes Louisiana Kitchen

Good food, terrible logistics and terrible service

last night i went to get wraps from there and 2 cheesecakes, they didn't have any of what i ordered so i asked for a refund, the worker there said that she could'nt give me a refund because i used the app

meanwhile i ordered from the app at lunch time the same day and they were able to give me a refund when they didn't have a different item that i asked for through the app

just awful

been trying for 3 days of business now to get my wraps and cheesecake, they've not once had the items i'm looking for despite them being plastered all over the building, if you arent going to sell an item at your store, don't advertize that you have it when you don't, fix these awful logistical problems and stop lying to your customers

Atmosphere: 3

Food: 4

Service: 1

We stopped by for spicy chicken at the Garden City KS store at 6pm and like usual they were out and said they were not going to make any more that evening. This response is so common for this store it's becoming a running joke. The real joke is on me for continuing to patronize this store. Our Kentucky Fried Chicken store went out of business because of poor management, I truly believe our Popeyes is next.

Atmosphere: 3

Food: 4

Service: 1

Haven't been here in a long time due to service... im happy to see the improvement.

Atmosphere: 5

Food: 5

Service: 5

Bad attitudes, they look pissed, not very friendly, 2nd time I been here, they don't listen, the order taker sucks and rushes. They need better people.

Atmosphere: 1

Food: 1

Service: 1

I went in there to get lunch there were to people up front visiting and only one person was running the register, there was a line, got up there and order my food the drumstick they gave me was small enough to feed a toddler. The thigh that the gave me tasted like it came from old grease just wasn't a pleasant experience

Food: 1

Made an online order they didn't have several of the items I already ordered and paid for and were not willing to do anything to rectify the problem I guess it's now common business practice to just steal your money for goods and services but not provide the goods or service

Atmosphere: 1

Service: 1

I used to love watching the bad girls club on E but who needs that when I can just go into the lobby at Popeyes at 9 PM. Funny thing is I think the employees were arguing about a customer experience…. but myself and the other customers inside the restaurant were kind of kiki’ing About the employees arguing 🍿

9:00 pm visit. Friendly staff. Tenders were cold and are small compared to other locations I’ve been to. They don’t have some of the sauces that they show on the menu, the Coca Cola was out on the machine. Told them, but nothing was done, not before I left anyway.

Atmosphere: 4

Food: 1

Service: 4

Very nice lady took 15 minutes to order over the drive-through, got everything right on the list not everything made it in the bag

Atmosphere: 3

Food: 4

Service: 2

This is my third visit with similar issues. No where to communicate that I can see in the app.

There was a language barrier with the girl on headset, and at window. I asked at the window to ensure sandwiches were fresh. She looked puzzled and nodded.

Sandwiches were hard at edges and chicken stringy. Clearly past hold time.

Told them we had a food allergy with pickles, to hold them from 1 of the sandwiches.

Upon entering the counter the leader that came to help us. Was eating at the station she was working at.

When I explained the issues she asked if I wanted a refund. I told her no I wanted fresh food. Told it was a 15 min wait. That's fine I just want fresh food.
No apologies. Felt like we were inconvenience them to do what should have been done in the first place.

Atmosphere: 2

Food: 1

Service: 1

If you like playing the lottery this is the place to go, because you may get your order you may not , they may have chicken the may not . Oh and dont ask any questions because they have no clue . What a joke

Atmosphere: 1

Food: 2

Service: 1

The food is amazing. That's it. The service is crap... always out of everything. How are you out of mashed potatoes at 11am. No Mac and cheese last time we went at 7pm. They substituted for us the rice and beans didn't give us the correct substitute. We didn't get everything we ordered. We spent over $40. On top of all that there were 4 workers putting our meal together. How do all four workers mess up.

Atmosphere: 2

Food: 4

Service: 1

Great like always but they were out of apple pies

Atmosphere: 4

Food: 5

Service: 5

Yall put way to much rice in the red beans

When I had ordered on the intercom the worker wasn’t paying attention at all I literally placed the order and she said can I help you? While ordering I could hear her laughing,then got up to the window the manager took forever to give the worker at the drive thru my change, I was finally given my change then food. I asked if I could have ranch for the tenders since I wasn’t asked what kind of sauce I wanted, she said ranch for your tenders? I charged you for bone in chicken? She then took the bag back and looked at the manager worker, then looked at another female worker who then started laughing and just started staring me down through the window. Was given the food but all was old and hard even the biscuit was harder than a rock, the sandwich couldn’t even be bitten into!! It’s liked they have had the food from hours before.I couldn’t believe the manager ran the restaurant this was horrible, horrible service will not be going back there!!! At this rate would not surprise me if they close down for horrible service and old food.

Atmosphere: 1

Food: 1

Service: 1