I really don't review places because honestly mistakes happen but over the past few months ive become increasingly frustrating with my experience at this scooters. This location is very close to where I work so I can stop on my way home but nearly everytime ive gone my order is messed up in some way. Today which really pushed me to make this review, my husband ordered ahead and when we got my drink it didnt have whip like it should've, easy fix, I annoyed my husband to get it fixed and he did, then I finally tried my drink after the 10 ish minutes home and its wrong. I tasted banana instantly and as someone who despises the taste of banana, I knew thats what it was but I had my husband taste it too. I just got off work and made it home and frankly dont have the time to go back out to get it fixed right now. This was just extremely disappointing after all the other incidents ive had. The staff is quite friendly but the product is just not translating.
Atmosphere: 3
Food: 1
Service: 1
Don C. Railsback O.D.
Is leave lower than 1 star if it was possible. Was travelling and Drove through on Feb 22 ordered a single cup of coffee. The attendant charged me $47.13. When I told him it was the wrong amount he told me there was nothing he could do because there system doesn't allow them to correct errors. I asked to speak to the manager and a young lady who said she had just been hired and it was basically her second day and again there wasn't anything they could do without reaching out to corporate. They did not have a number for me to call but she promised me she would reach out to them and get back to me the next day. It's been 4 days and no call. I tried to look up a customer service number for Scooters but they just push you to their website which has a crappy unhelpful system. I tried to call the location directly and got a message telling me the inbox was full and then got hung up on. Scooters corporate is another example of a company that doesn't really care about their customers or their employees. They stick people in their boxes and don't give them the tools or training to solve problems and them make sure there is no way for their customer to resolve an issue. Called my credit card company and disputed the charge so hopefully will get a resolution that way. There are plenty of other coffee shops around and scooters has lost me as a customer.
Atmosphere: 1
Food: 1
Service: 1
Jennifer McCormick
Scooter's is my go-to coffee. I was so disappointed in this location. I order a 16oz matcha latte with strawberry. When I reviewed my drink, the cup had so much ice I couldn't get my straw in. And once the foam settled the liquid in my drink only filled half the cup. I was so disappointed to only get about 4oz matcha.
Service: 1
Stephen Kirkbride
Kids do a Fantastic job every time we go there
Atmosphere: 5
Food: 5
Service: 5
JT
Everytime I come here even if it's weeks in-between they're always out of something whether it's skim milk or cold brew every single time I come they're out of something so they can't make certain drinks. This place is trash
DarkStory Studio
I would give it five stars but this new girl was slow and ruined my food. I even saw her drop my everything bagel on the door of my car and hand it to me. Please talk with her, I know your other staff is better then this
Food: 5
Rachel Hontz
The staff here is always so friendly
Atmosphere: 5
Food: 5
Service: 5
Stephanie Miller
I was having a really hard day. The employees were so kind and they made an excellent drink
Atmosphere: 5
Food: 5
Service: 5
Jeanie Goodwin
Scooter's coffee is absolutely THE best!
Service: 5
Copeland
After waiting in line for about five or 10 minutes, I get to the front of the line and they tell me they don't have coffee. It's gonna take another 510 minutes after already charging me for the coffee also could not refund me proceeded to give me lemonade with no ice. I've left several bad reviews for this place because every time I come to this particular location it's a problem. Seriously, I have been here consecutive times and they don't have coffee
They always mess up my order. Paid for a large and she gave me a small. Then lied and said she’s out of large and lied about the price of a small. Never doing scooters again. Rip off and liars
Service: 1
Michelle Cain
Scoot scoot is my favorite coffee place ever! Peanut butter crunch blended with extra shots and caramel! Omg! So gooood!
Atmosphere: 5
Food: 5
Service: 5
Chris Tabor
Can't start my morning properly until I've seen their smiling faces and drinking my delicious coffee.
Food: 5
Service: 5
Hollie McGarry
The wait time in line was unexpectedly excessive. Upon finally reaching the service window, I was informed that one of the drinks would need to be remade due to contamination. When I declined the replacement, the employee simply acknowledged it without offering an alternative—yet still charged me for the item. Given the poor product quality and disappointing customer service, I will not be returning.
Service: 1
Stevo Johnston
Amazing absolutely amazing Great tasting coffee I love it go try it and you will not regret it friendly service was extremely super fantastic I will definitely stop in today again
I really don't review places because honestly mistakes happen but over the past few months ive become increasingly frustrating with my experience at this scooters. This location is very close to where I work so I can stop on my way home but nearly everytime ive gone my order is messed up in some way. Today which really pushed me to make this review, my husband ordered ahead and when we got my drink it didnt have whip like it should've, easy fix, I annoyed my husband to get it fixed and he did, then I finally tried my drink after the 10 ish minutes home and its wrong. I tasted banana instantly and as someone who despises the taste of banana, I knew thats what it was but I had my husband taste it too. I just got off work and made it home and frankly dont have the time to go back out to get it fixed right now. This was just extremely disappointing after all the other incidents ive had. The staff is quite friendly but the product is just not translating.
Atmosphere: 3
Food: 1
Service: 1
Is leave lower than 1 star if it was possible. Was travelling and Drove through on Feb 22 ordered a single cup of coffee. The attendant charged me $47.13. When I told him it was the wrong amount he told me there was nothing he could do because there system doesn't allow them to correct errors. I asked to speak to the manager and a young lady who said she had just been hired and it was basically her second day and again there wasn't anything they could do without reaching out to corporate. They did not have a number for me to call but she promised me she would reach out to them and get back to me the next day. It's been 4 days and no call. I tried to look up a customer service number for Scooters but they just push you to their website which has a crappy unhelpful system. I tried to call the location directly and got a message telling me the inbox was full and then got hung up on. Scooters corporate is another example of a company that doesn't really care about their customers or their employees. They stick people in their boxes and don't give them the tools or training to solve problems and them make sure there is no way for their customer to resolve an issue. Called my credit card company and disputed the charge so hopefully will get a resolution that way. There are plenty of other coffee shops around and scooters has lost me as a customer.
Atmosphere: 1
Food: 1
Service: 1
Scooter's is my go-to coffee. I was so disappointed in this location. I order a 16oz matcha latte with strawberry. When I reviewed my drink, the cup had so much ice I couldn't get my straw in. And once the foam settled the liquid in my drink only filled half the cup. I was so disappointed to only get about 4oz matcha.
Service: 1
Kids do a Fantastic job every time we go there
Atmosphere: 5
Food: 5
Service: 5
Everytime I come here even if it's weeks in-between they're always out of something whether it's skim milk or cold brew every single time I come they're out of something so they can't make certain drinks. This place is trash
I would give it five stars but this new girl was slow and ruined my food. I even saw her drop my everything bagel on the door of my car and hand it to me. Please talk with her, I know your other staff is better then this
Food: 5
The staff here is always so friendly
Atmosphere: 5
Food: 5
Service: 5
I was having a really hard day. The employees were so kind and they made an excellent drink
Atmosphere: 5
Food: 5
Service: 5
Scooter's coffee is absolutely THE best!
Service: 5
After waiting in line for about five or 10 minutes, I get to the front of the line and they tell me they don't have coffee. It's gonna take another 510 minutes after already charging me for the coffee also could not refund me proceeded to give me lemonade with no ice. I've left several bad reviews for this place because every time I come to this particular location it's a problem. Seriously, I have been here consecutive times and they don't have coffee
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They always mess up my order. Paid for a large and she gave me a small. Then lied and said she’s out of large and lied about the price of a small. Never doing scooters again. Rip off and liars
Service: 1
Scoot scoot is my favorite coffee place ever! Peanut butter crunch blended with extra shots and caramel! Omg! So gooood!
Atmosphere: 5
Food: 5
Service: 5
Can't start my morning properly until I've seen their smiling faces and drinking my delicious coffee.
Food: 5
Service: 5
The wait time in line was unexpectedly excessive. Upon finally reaching the service window, I was informed that one of the drinks would need to be remade due to contamination. When I declined the replacement, the employee simply acknowledged it without offering an alternative—yet still charged me for the item. Given the poor product quality and disappointing customer service, I will not be returning.
Service: 1
Amazing absolutely amazing Great tasting coffee I love it go try it and you will not regret it friendly service was extremely super fantastic I will definitely stop in today again
Service: 5
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