Usually I love this Dunkin but the same person has forced me to go elsewhere. As they are standing at the counter doing their makeup and ignoring my car at the drive through. I waited for 4 minutes. And then left.
Service: 1
Jaden Mullins
The food, drinks, and service at this location have been very inconsistent. Even with simple orders, items are sometimes incorrect or missing. I always stop in hoping for a smooth experience, but it hasn’t been very reliable so far. I really hope to see some improvement because I normally enjoy Dunkin’ and want this location to do better.
Chuck Gammon
Super impressed with this location because we came to the drive-thru shortly before their Closing Time and still got freshly made and very tasty coffee and a doughnut served with very professional interaction by the drive-thru staff ! I'd like to add that the host was very patient with me when in my haste I overlooked the bag they had already handed to me (already in the car with my donut in it) and I was asking them to please hand me my donut and claiming they hadn't given it to me yet !! The gentleman working the drive-thru got me back on track in a very gracious manner! 5 gold stars! 😁
alissa p
Elijah had great customer service! He was a very silly goofy nice kinda guy. He deserves all the love and raises! He made me and our friends night and was very friendly and showed us a great way to order matcha and even made sure we like it! Ask for Elijah
Atmosphere: 5
Food: 5
Service: 5
Mike
I wanted to delete my old review and make a new one because the coffee I’ve received the last few visits has been amazing. Fresh, hot, perfect mix of cream and sugar. I enjoy looking forward to a good cup of coffee on my days off from here now. It’s great to bring my friends here now before we go out and do things on the weekends! Oh, and the pup cup my good boy gets everytime we go is always A+ and he never complains 😆🤣
Atmosphere: 4
Food: 5
Service: 5
Noble Sifat
Super efficient and professional staffs made our day!!!
Atmosphere: 5
Food: 5
Service: 5
Julie Thompson
Unfriendly service. Ice cream on poster not at store. App and rewards are confusing
Atmosphere: 2
Food: 2
Service: 2
Gustavo Darino
I used to love going to Dunkin' Donuts. Things started to go downhill, and I'm afraid they are close to reaching rock bottom. The donuts were so-so. The hash browns (the six you get) looked like they were cooked in old oil. They were not crispy and golden brown, but rather a sad, chewy, oily brown color. To add insult to injury, I was charged $0.50 for a cup of water. I can understand if you are not buying anything, but for a customer who is getting Coffee, Donuts, a sandwich, and Hash Browns, a cup of tap water should be free. I rated the service one star because no service worker should serve a customer substandard Hash Browns to save the establishment a few cents. This is a textbook example of a business killing the Golden Goose.
Atmosphere: 3
Food: 1
Service: 1
Richie Marshall
There donuts are good but there egg and sausage stuff is not
As a company that travels extensively across the nation, we frequently rely on Dunkin' Donuts for our catering needs, often spending thousands of dollars each week to kick off our workday. Unfortunately, our recent experiences at the Hutchinson, Kansas location have prompted us to reconsider our loyalty. During our last visit, we ordered just four drinks, and the wait time exceeded an hour. To make matters worse, two of the drinks were forgotten entirely, forcing the person picking up the order to go back inside to retrieve them. While we initially attributed this mishap to a busy location, it set a concerning precedent for the quality of service we could expect. Things only went downhill from there. Later that evening, we returned around 9:30 PM with the intention of ordering donuts, coffee, and drinks to supply our night shift. However, we were abruptly informed that they had already started cleaning the coffee pots and were unable to make us any coffee. This is utterly unacceptable, especially for a business that prides itself on being a go-to coffee and donut destination. The cumulative experience of poor service and inadequate product availability has led us to the unfortunate conclusion that Dunkin' Donuts in Hutchinson, Kansas, does not value our business. We will no longer be using Dunkin' Donuts for our catering needs moving forward. It is disheartening to see a brand we've relied on fail so miserably to meet basic customer expectations. If you're considering Dunkin' for your catering needs, I strongly recommend looking elsewhere—especially if you're in Hutchinson. Save your time and money for a place that actually delivers on its promises.
Atmosphere: 1
Food: 1
Service: 1
Charmi Desai
Best food best service love the customer quick response!!!
Atmosphere: 5
Food: 5
Service: 5
Traci Simon
Had I rated the ice cream yesterday it would have got a 1 star. The taste was great. However when you pay 4.99 for a scoop it should be a scoop. There was barely any on it, and it was tiny. The service was excellent today. Yesterday, the guy asked for our 4 times, and we sat at the speaker for about 10 minutes without him saying a word for about 4-5 minutes of it. Finally he just said, pull around. Today the lady was training someone and she was amazing and a scoop was a scoop, and much more worth the money spent.
Linda Harris
Carry out
Jerry Grinstead
Your only job is sell donuts. Not selling many if you just ignore people when they come in.
Best coffee around cool people
Atmosphere: 5
Food: 5
Service: 5
Usually I love this Dunkin but the same person has forced me to go elsewhere. As they are standing at the counter doing their makeup and ignoring my car at the drive through. I waited for 4 minutes. And then left.
Service: 1
The food, drinks, and service at this location have been very inconsistent. Even with simple orders, items are sometimes incorrect or missing. I always stop in hoping for a smooth experience, but it hasn’t been very reliable so far. I really hope to see some improvement because I normally enjoy Dunkin’ and want this location to do better.
Super impressed with this location because we came to the drive-thru shortly before their Closing Time and still got freshly made and very tasty coffee and a doughnut served with very professional interaction by the drive-thru staff ! I'd like to add that the host was very patient with me when in my haste I overlooked the bag they had already handed to me (already in the car with my donut in it) and I was asking them to please hand me my donut and claiming they hadn't given it to me yet !! The gentleman working the drive-thru got me back on track in a very gracious manner! 5 gold stars! 😁
Elijah had great customer service! He was a very silly goofy nice kinda guy. He deserves all the love and raises! He made me and our friends night and was very friendly and showed us a great way to order matcha and even made sure we like it! Ask for Elijah
Atmosphere: 5
Food: 5
Service: 5
I wanted to delete my old review and make a new one because the coffee I’ve received the last few visits has been amazing. Fresh, hot, perfect mix of cream and sugar. I enjoy looking forward to a good cup of coffee on my days off from here now. It’s great to bring my friends here now before we go out and do things on the weekends! Oh, and the pup cup my good boy gets everytime we go is always A+ and he never complains 😆🤣
Atmosphere: 4
Food: 5
Service: 5
Super efficient and professional staffs made our day!!!
Atmosphere: 5
Food: 5
Service: 5
Unfriendly service. Ice cream on poster not at store. App and rewards are confusing
Atmosphere: 2
Food: 2
Service: 2
I used to love going to Dunkin' Donuts. Things started to go downhill, and I'm afraid they are close to reaching rock bottom. The donuts were so-so. The hash browns (the six you get) looked like they were cooked in old oil. They were not crispy and golden brown, but rather a sad, chewy, oily brown color. To add insult to injury, I was charged $0.50 for a cup of water. I can understand if you are not buying anything, but for a customer who is getting Coffee, Donuts, a sandwich, and Hash Browns, a cup of tap water should be free. I rated the service one star because no service worker should serve a customer substandard Hash Browns to save the establishment a few cents. This is a textbook example of a business killing the Golden Goose.
Atmosphere: 3
Food: 1
Service: 1
There donuts are good but there egg and sausage stuff is not
Atmosphere: 5
Food: 2
Service: 2
Restaurantji Recommends
As a company that travels extensively across the nation, we frequently rely on Dunkin' Donuts for our catering needs, often spending thousands of dollars each week to kick off our workday. Unfortunately, our recent experiences at the Hutchinson, Kansas location have prompted us to reconsider our loyalty.
During our last visit, we ordered just four drinks, and the wait time exceeded an hour. To make matters worse, two of the drinks were forgotten entirely, forcing the person picking up the order to go back inside to retrieve them. While we initially attributed this mishap to a busy location, it set a concerning precedent for the quality of service we could expect.
Things only went downhill from there. Later that evening, we returned around 9:30 PM with the intention of ordering donuts, coffee, and drinks to supply our night shift. However, we were abruptly informed that they had already started cleaning the coffee pots and were unable to make us any coffee. This is utterly unacceptable, especially for a business that prides itself on being a go-to coffee and donut destination.
The cumulative experience of poor service and inadequate product availability has led us to the unfortunate conclusion that Dunkin' Donuts in Hutchinson, Kansas, does not value our business. We will no longer be using Dunkin' Donuts for our catering needs moving forward. It is disheartening to see a brand we've relied on fail so miserably to meet basic customer expectations.
If you're considering Dunkin' for your catering needs, I strongly recommend looking elsewhere—especially if you're in Hutchinson. Save your time and money for a place that actually delivers on its promises.
Atmosphere: 1
Food: 1
Service: 1
Best food best service love the customer quick response!!!
Atmosphere: 5
Food: 5
Service: 5
Had I rated the ice cream yesterday it would have got a 1 star. The taste was great. However when you pay 4.99 for a scoop it should be a scoop. There was barely any on it, and it was tiny. The service was excellent today. Yesterday, the guy asked for our 4 times, and we sat at the speaker for about 10 minutes without him saying a word for about 4-5 minutes of it. Finally he just said, pull around. Today the lady was training someone and she was amazing and a scoop was a scoop, and much more worth the money spent.
Carry out
Your only job is sell donuts. Not selling many if you just ignore people when they come in.
Loading...