The general manager called me a lier over 2 sausage mcmuffins that were not in there even when I showed her she still would not believe me then went to the back area and was complaining about it all very unprofessional
Atmosphere: 1
Food: 2
Service: 1
Zachary Baker
The food is about average for McDonald's standards but the crew looks rough. I just got out of prison and the people working the prison kitchen look more reputable.
Atmosphere: 3
Food: 3
Service: 2
Al Tair
Hamburger just as expected
Atmosphere: 5
Food: 4
Service: 5
Heather S
This McDonald’s is the worst. They are constantly terrible.
Atmosphere: 1
Food: 1
Service: 1
Jade Piland
Placed a mobile order, order was wrong. Called and asked for a replacement, they said they’d remake it, didn’t ask to bring said wrong food back. Returned to the store and the person at the window had an attitude, demanded the wrong food back! (State health code violation!!!) she finally got the food remade and told us, next time to bring the old food back! As a worker in the food profession I am appalled by the lack of FOOD SAFETY TRAINING at this particular McDonalds. Don’t be rude, ask for the receipt, remake the order, and apologize. Can’t do that? Find another job. DO BETTER IOLA!
Atmosphere: 1
Food: 3
Service: 1
Review Queen
Ordered online for drivethru pickup, got parked to wait on the SINGULAR apple pie I ordered. Waited over 10 minutes on one apple pie meanwhile 4-5 cars are getting served their food. My food has sat on the counter the entire time wiring for the pie, so now my food is cold and I'm still waiting for pie. I'm usually nice, and don't mind waiting, but I genuinely think 20 minutes for one apple pie is ridiculous. Once my partner went in to ask how much longer, the worker Amy then proceeded to gossip with her coworkers loudly claiming my partner was complaining when all he asked was how much longer for the ONE apple pie... The staff needs to do better. I have filed a formal complaint because as I said, I usually don't mind waiting, but after the interaction with my partner and Amy, it just doesn't sit right to let someone working in customer service get away with acting this way towards customers after making them wait over 20 minutes for food. A little communication and consideration is needed at this store.
Atmosphere: 1
Service: 1
Curtis Foster
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Erin Shepard
Very Disappointed – Order Lost and No Help
We placed a mobile order through the McDonald’s app and got a notification saying it was ready for pickup at the counter or drive-thru. When my partner went in with the provided code, the worker said we “clicked the wrong store.” We double-checked and confirmed it was for 312 W Madison, Iola. The employee then said the order “didn’t go through,” even though we could clearly see the payment pending on our card.
When we asked for help or a refund, we were told there was nothing they could do and that the money “should just go back” to our card. We asked what we should do if the funds don’t go back, and the worker told us to come back in — which isn’t exactly easy since we live 22 minutes away. It’s frustrating that we were charged but never received our order, and that there was no effort to actually resolve the issue. Poor communication and customer service overall.
Cayton Bennett
I was getting my food it took over 30 minutes then I finished and it gave me food poisoning I was throwing up the whole way home and my order was messed up
Absolutely ridiculous! They cannot read an order to make sure you get everything you ordered! Also apparently a large frie has the same amount of fries as a medium!.... do better!
Atmosphere: 1
Food: 3
Service: 1
marshall Dakota
Food quality was horrible burritos were made horribly they took absolutely no respect and to making any of their food they just throw it together as fast as they can they don't actually try to make it properly burritos are smashed beyond all recognition
Margo Elizabeth Doty
Mom and I had McDonald's for lunch yesterday. I haven't eaten McDonald's for a year or more. But surprisingly the food and service was great!
Atmosphere: 5
Food: 5
Service: 5
Amy DeCoursey
Really long wait at the window for food with no communication. My food was good, but my son said his pancakes were cold.
Atmosphere: 4
Food: 4
Service: 1
Dekota Bloemer
Dirty kitchen. Staff doesn’t know what they are doing. Management isn’t around training them properly. Everytime I get food or pies it’s cold and then they make you wait 30 minutes for fries. They can’t keep track of orders and they will give your order to someone else.
The general manager called me a lier over 2 sausage mcmuffins that were not in there even when I showed her she still would not believe me then went to the back area and was complaining about it all very unprofessional
Atmosphere: 1
Food: 2
Service: 1
The food is about average for McDonald's standards but the crew looks rough. I just got out of prison and the people working the prison kitchen look more reputable.
Atmosphere: 3
Food: 3
Service: 2
Hamburger just as expected
Atmosphere: 5
Food: 4
Service: 5
This McDonald’s is the worst. They are constantly terrible.
Atmosphere: 1
Food: 1
Service: 1
Placed a mobile order, order was wrong. Called and asked for a replacement, they said they’d remake it, didn’t ask to bring said wrong food back. Returned to the store and the person at the window had an attitude, demanded the wrong food back! (State health code violation!!!) she finally got the food remade and told us, next time to bring the old food back! As a worker in the food profession I am appalled by the lack of FOOD SAFETY TRAINING at this particular McDonalds. Don’t be rude, ask for the receipt, remake the order, and apologize. Can’t do that? Find another job. DO BETTER IOLA!
Atmosphere: 1
Food: 3
Service: 1
Ordered online for drivethru pickup, got parked to wait on the SINGULAR apple pie I ordered. Waited over 10 minutes on one apple pie meanwhile 4-5 cars are getting served their food. My food has sat on the counter the entire time wiring for the pie, so now my food is cold and I'm still waiting for pie. I'm usually nice, and don't mind waiting, but I genuinely think 20 minutes for one apple pie is ridiculous. Once my partner went in to ask how much longer, the worker Amy then proceeded to gossip with her coworkers loudly claiming my partner was complaining when all he asked was how much longer for the ONE apple pie... The staff needs to do better. I have filed a formal complaint because as I said, I usually don't mind waiting, but after the interaction with my partner and Amy, it just doesn't sit right to let someone working in customer service get away with acting this way towards customers after making them wait over 20 minutes for food. A little communication and consideration is needed at this store.
Atmosphere: 1
Service: 1
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Very Disappointed – Order Lost and No Help
We placed a mobile order through the McDonald’s app and got a notification saying it was ready for pickup at the counter or drive-thru. When my partner went in with the provided code, the worker said we “clicked the wrong store.” We double-checked and confirmed it was for 312 W Madison, Iola. The employee then said the order “didn’t go through,” even though we could clearly see the payment pending on our card.
When we asked for help or a refund, we were told there was nothing they could do and that the money “should just go back” to our card. We asked what we should do if the funds don’t go back, and the worker told us to come back in — which isn’t exactly easy since we live 22 minutes away. It’s frustrating that we were charged but never received our order, and that there was no effort to actually resolve the issue. Poor communication and customer service overall.
I was getting my food it took over 30 minutes then I finished and it gave me food poisoning I was throwing up the whole way home and my order was messed up
Atmosphere: 1
Food: 1
Service: 1
The staff is very nice
But mgt. Seems to ignore them
Atmosphere: 1
Food: 2
Service: 4
Restaurantji Recommends
Absolutely ridiculous! They cannot read an order to make sure you get everything you ordered! Also apparently a large frie has the same amount of fries as a medium!.... do better!
Atmosphere: 1
Food: 3
Service: 1
Food quality was horrible burritos were made horribly they took absolutely no respect and to making any of their food they just throw it together as fast as they can they don't actually try to make it properly burritos are smashed beyond all recognition
Mom and I had McDonald's for lunch yesterday. I haven't eaten McDonald's for a year or more. But surprisingly the food and service was great!
Atmosphere: 5
Food: 5
Service: 5
Really long wait at the window for food with no communication. My food was good, but my son said his pancakes were cold.
Atmosphere: 4
Food: 4
Service: 1
Dirty kitchen. Staff doesn’t know what they are doing. Management isn’t around training them properly. Everytime I get food or pies it’s cold and then they make you wait 30 minutes for fries. They can’t keep track of orders and they will give your order to someone else.
Atmosphere: 1
Food: 1
Service: 2
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