Since when do they limit the amount of vegetables you can get on your sandwich? I asked for extra, extra, pickles and was told that she had already given me 3x the allotted amount....? Really, I have never been told this before. The more I hear about this location he more I really think they are just trying to pick fights and arguments where there shouldn't be any. Just give me ( the paying customer) what I am asking for.
Ashley Widener
Daughter ordered olives and was given a few, she asked for more and was told no, because the truck hadn't brought more. I asked if I could buy a side of olives (even though she gave her fewer than a normal serving to begin with) and was rudely told no. She slowly repeated that the truck didn't bring more and she only had the (half full) container and one more full one. This went back and forth for a couple of minutes until we gave up. Not being allowed to order a normal serving of something, not being allowed to purchase a side of something, and being treated rudely and being talked to in slow motion like she thought I was stupid are all pretty unacceptable in my opinion.
RW Lamb
I ordered 2 wraps this afternoon. The young lady who worked the cash register must have been the shift leader as she ended up doing most of the work. She called for a girl to come out and wait for me this girl started making my wraps and then left after putting them in the heater to melt the cheese. She did not come back out despite repeated calls from one I assume was lead employee. Finally this young lady came over and finished the prep and packaged my wraps. I feel the girl who started them and left them unfinished should be fired. There is no excuse for this type of behavior. This occurred on Thursday, May 29 between 2pm and 3 pm. The gitl who would not finish wraps seemed to be very sour. She did not even ask me what I wanted heated with the cheese-just threw things on the wrap and put them in heater and never stayed around long enough to take them out and finish them. Young lady who ran cash resister, it is a shame you have to put up with working with that girl. She should fired for irresponsibility and poor customer care. She doesn't deserve to draw a paycheck and have you do half the work. The wraps by the way were great. I plan to come back but I hope that girl is no longer employed there. I rate you 5 stars but that girls deserves zero stars. Employees with an attitude like that deserve to be unemployed immediately.
Justin Burghy
Order here quite often for lunch. I love being able to order through the app when I have the time to go in and quickly get my sub.
Bella Dolce
Great place, makes sandwiches fast and staff is great
Max Grundy
Worst service ever experienced in a restaurant. Staff is completely clueless. People in town know not to go there. What’s worse is the owner allows this behavior to go on with their employees. Do yourself a favor and shop ANYWHERE else!
Hillary Zahn
Ummm are you serious with this? I guess we just pay for the bread now
Jake McConnell
Not bad for a Subway.
Atmosphere: 3
Food: 4
Service: 4
Angela Streit
Tried doing an online order and the app would not take it. Multiple attempts later we were already there and just went in. We were told to get the $6.99 FL sub you had to literally put in each sandwich. This causes a separate charge and takes a lot of time. While we were waiting a man came in and put a tub on the table and snottily said to one of the workers, "your food is here"! Both workers needed... to be more clean in their appearance. The floors needed mopped and the bathroom needed cleaned.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Cookies, Oven Roasted Turkey
Clay Weeks
Stood in line for almost 10 minutes with 10 people in line while one person made 5 online orders and the other employee wiped down tables
Twice in a row now we've been to this Subway and have felt like an inconvenience to the employees. When we walked in and up to the counter, she was working on an online order I'm guessing. I'm a patient person and don't mind waiting, but at least acknowledge us. The other employee was just standing there doing nothing, also didn't acknowledge us. I ordered a salad, which tasted good, but aren't the same as they used to be. The cucumbers and bacon were put in the bowl whole, and the turkey and ham were just ripped up with their hands. Does Subway not do chopped salads anymore? The salads have become very small and pricey...at least they could use a knife to cut it up before adding it to the bowl. There was a 3rd employee who came out while we were there eating and she seemed very friendly with the customers. Our lunch cost $31 for a small salad, a 6" sandwich, one bag of chips, one cookie, and 2 drinks. Not worth it. We decided to give this place one more chance after the last time we went in there, but we'll eat somewhere else the next time we're in town.
Food: 1
Service: 1
Jinx's
Fantastic I love the gals that work there! Rock on ??
Atmosphere: 5
Food: 5
Service: 5
Frankie Bartmess
Drove to Iola Kansas from LeRoy Kansas to Walmart and we decided to get something from subway the sandwich was not made the way we asked it was a on-line order asked for lite sauce they drowned it in sauce was not toasted meat and cheese was cold bacon was not even hot tested cold also while we was there doing door dash got a order while we was there they stated they did not have the bread the customer wanted so they took it up on there self to use what they wanted to use instead of checking with the door dash customer I stated no wait let me contact the customer first to see if that is what they wanted when contact the customer stated they would take wheat bread I told the girl behind the counter that was going to make the sandwich she would like wheat bread not white she gave me a go to hell look like really then said ok in a rude way I thank a customer should get what they want when paying high price for a sandwich customer service was very poor tonight very upset with the service tonight
I brought back the sandwich to ask for them to remake them the girl here tonight looked at the sandwiches and just shook her head and without even hesitating she remained the sandwiches for me the right way and even apologized for what her co-workers did that is what I call customer service and very polite and respectful I thank her name was Debby she very courteous friendly and respectful thank you for good customer service
Kid-friendliness: My son was with me when this happen not good customer service in front of a child
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: All-American Club
Abbi Scrutchfield
I have lived near Iola for 6 months and about once a month I shoot my shot with subway. every time I order food online, something is messed up. This time I paid $14.34 for a sandwich that only had 50% more turkey ($2.00 more), american cheese, lettuce, regular mayonnaise… i got a sandwich that had tough bread, dried out lettuce, NO MAYO AT ALL, and a normal amount of turkey. I tried calling then and was on hold for long enough to lose my patience and now we’re here… no pic as sandwich was discarded before I decided to review.
Atmosphere: 2
Food: 1
Service: 2
Shelley Stuber
Worst experience ever. Ordered online and received only 1 of 2 sandwiches. Employee gave me her personal cell phone to speak to manager. Was told it was a glitch. I asked for a discount and was told that wasn't an option. The floors and work space was very unsanitary. Bread was stale. Some vegetables frozen. Will not eat there again.
Since when do they limit the amount of vegetables you can get on your sandwich? I asked for extra, extra, pickles and was told that she had already given me 3x the allotted amount....? Really, I have never been told this before. The more I hear about this location he more I really think they are just trying to pick fights and arguments where there shouldn't be any. Just give me ( the paying customer) what I am asking for.
Daughter ordered olives and was given a few, she asked for more and was told no, because the truck hadn't brought more. I asked if I could buy a side of olives (even though she gave her fewer than a normal serving to begin with) and was rudely told no. She slowly repeated that the truck didn't bring more and she only had the (half full) container and one more full one. This went back and forth for a couple of minutes until we gave up. Not being allowed to order a normal serving of something, not being allowed to purchase a side of something, and being treated rudely and being talked to in slow motion like she thought I was stupid are all pretty unacceptable in my opinion.
I ordered 2 wraps this afternoon. The young lady who worked the cash register must have been the shift leader as she ended up doing most of the work. She called for a girl to come out and wait for me this girl started making my wraps and then left after putting them in the heater to melt the cheese. She did not come back out despite repeated calls from one I assume was lead employee. Finally this young lady came over and finished the prep and packaged my wraps. I feel the girl who started them and left them unfinished should be fired. There is no excuse for this type of behavior. This occurred on Thursday, May 29 between 2pm and 3 pm. The gitl who would not finish wraps seemed to be very sour. She did not even ask me what I wanted heated with the cheese-just threw things on the wrap and put them in heater and never stayed around long enough to take them out and finish them. Young lady who ran cash resister, it is a shame you have to put up with working with that girl. She should fired for irresponsibility and poor customer care. She doesn't deserve to draw a paycheck and have you do half the work. The wraps by the way were great. I plan to come back but I hope that girl is no longer employed there. I rate you 5 stars but that girls deserves zero stars. Employees with an attitude like that deserve to be unemployed immediately.
Order here quite often for lunch. I love being able to order through the app when I have the time to go in and quickly get my sub.
Great place, makes sandwiches fast and staff is great
Worst service ever experienced in a restaurant. Staff is completely clueless. People in town know not to go there. What’s worse is the owner allows this behavior to go on with their employees. Do yourself a favor and shop ANYWHERE else!
Ummm are you serious with this? I guess we just pay for the bread now
Not bad for a Subway.
Atmosphere: 3
Food: 4
Service: 4
Tried doing an online order and the app would not take it. Multiple attempts later we were already there and just went in. We were told to get the $6.99 FL sub you had to literally put in each sandwich. This causes a separate charge and takes a lot of time. While we were waiting a man came in and put a tub on the table and snottily said to one of the workers, "your food is here"! Both workers needed... to be more clean in their appearance. The floors needed mopped and the bathroom needed cleaned.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Cookies, Oven Roasted Turkey
Stood in line for almost 10 minutes with 10 people in line while one person made 5 online orders and the other employee wiped down tables
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Twice in a row now we've been to this Subway and have felt like an inconvenience to the employees. When we walked in and up to the counter, she was working on an online order I'm guessing. I'm a patient person and don't mind waiting, but at least acknowledge us. The other employee was just standing there doing nothing, also didn't acknowledge us. I ordered a salad, which tasted good, but aren't the same as they used to be. The cucumbers and bacon were put in the bowl whole, and the turkey and ham were just ripped up with their hands. Does Subway not do chopped salads anymore? The salads have become very small and pricey...at least they could use a knife to cut it up before adding it to the bowl. There was a 3rd employee who came out while we were there eating and she seemed very friendly with the customers. Our lunch cost $31 for a small salad, a 6" sandwich, one bag of chips, one cookie, and 2 drinks. Not worth it. We decided to give this place one more chance after the last time we went in there, but we'll eat somewhere else the next time we're in town.
Food: 1
Service: 1
Fantastic I love the gals that work there! Rock on ??
Atmosphere: 5
Food: 5
Service: 5
Drove to Iola Kansas from LeRoy Kansas to Walmart and we decided to get something from subway the sandwich was not made the way we asked it was a on-line order asked for lite sauce they drowned it in sauce was not toasted meat and cheese was cold bacon was not even hot tested cold also while we was there doing door dash got a order while we was there they stated they did not have the bread the customer wanted so they took it up on there self to use what they wanted to use instead of checking with the door dash customer I stated no wait let me contact the customer first to see if that is what they wanted when contact the customer stated they would take wheat bread I told the girl behind the counter that was going to make the sandwich she would like wheat bread not white she gave me a go to hell look like really then said ok in a rude way I thank a customer should get what they want when paying high price for a sandwich customer service was very poor tonight very upset with the service tonight
I brought back the sandwich to ask for them to remake them the girl here tonight looked at the sandwiches and just shook her head and without even hesitating she remained the sandwiches for me the right way and even apologized for what her co-workers did that is what I call customer service and very polite and respectful I thank her name was Debby she very courteous friendly and respectful thank you for good customer service
Kid-friendliness: My son was with me when this happen not good customer service in front of a child
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: All-American Club
I have lived near Iola for 6 months and about once a month I shoot my shot with subway. every time I order food online, something is messed up. This time I paid $14.34 for a sandwich that only had 50% more turkey ($2.00 more), american cheese, lettuce, regular mayonnaise… i got a sandwich that had tough bread, dried out lettuce, NO MAYO AT ALL, and a normal amount of turkey. I tried calling then and was on hold for long enough to lose my patience and now we’re here… no pic as sandwich was discarded before I decided to review.
Atmosphere: 2
Food: 1
Service: 2
Worst experience ever. Ordered online and received only 1 of 2 sandwiches. Employee gave me her personal cell phone to speak to manager. Was told it was a glitch. I asked for a discount and was told that wasn't an option. The floors and work space was very unsanitary. Bread was stale. Some vegetables frozen. Will not eat there again.
Atmosphere: 1
Food: 1
Service: 1
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