Since when is it okay to work customer service and be rude an snarky to customers? Absolutely 100% not okay and if you are going to talk mad shit about a customer do it when your off work. Because you will get called out!
Atmosphere: 1
Food: 3
Service: 1
Alyssa Robinson
I’ve had many bad experiences here, I always hope that it’s bad luck or just by coincidence but I’m convinced it’s not a fluke anymore they just have terrible staff with terrible customer service. I don’t order too frequently but I order at least 2 or more times a month. This last time I had a very small and simple order, a melt, large fry, and a rodeo burger. My friend had a separate order as well and we let them know we were together. My biggest problem was the staff member named Cindy. They told me they didn’t have the onion rings for my burger I asked if they could just add on a small fry for the trouble and they said no so I asked them to refund that burger and because it was a mobile order they said I’d have to cancel the whole order and wait 3-5 business days for a refund but I’d have to reorder my other items if I wanted them (aka id have to pay again before getting my money back) I said that it wasn’t fair and there had to be another solution could they ask a mgr. They did after scoffing and saying that they wouldn’t say anything different but they did end up getting us a value size fry which we were okay with. While we were waiting they took two dine in orders and many drive orders. Everyone got their food before me including my friend (who was waiting for my food before we would eat and later ended up getting cold) so we decided to speak up and ask how long to which they were confused asking what we were waiting on, we reminded them of the order and the lady we dealt with (her name was Cindy) was very rude and asked what of the order we were waiting on since the fry substituting the burger was right there in her warmer I answered I was waiting on the whole order and that the fries were to substitute the onion rings on the burger and not the burger itself (burger was 1.99 and the value fry is 1.69). She took the cash orders at the register, carried out and order to some customers in the lobby and then went straight to cupping fries with her bare hands which is very disgusting to me. She did not wash her hands either. We ended up waiting 25 minutes for my order and all I asked for was some bbq to which she insisted I pay for, I understand they charge for sauce but I figured after waiting for 25 minutes it shouldn’t be a big deal to hand it to me for inconvenience sake. And to top it off the rodeo burger bun was like burnt and separating. At the end of the day if Cindy was a little more friendly and less annoyed at us for wanting them to make the situation right then I wouldn’t be so upset. But 25 minutes is ridiculous for two burger and two fries especially at 230pm when it’s slower business (we also couldn’t get water cups larger than small, again in customer service she should be offering us larger cups just for the inconvenience of waiting so long but they acted as if we were being ridiculous) over just disgusted at the lack of gloves and hand washing and so very upset at the long wait and the lack of customer service to make things right along with attitude.
Atmosphere: 3
Food: 2
Service: 1
Christine Manahan
Food was absolutely disgusting I got home which I only 2 minutes away from Burger King my food was cold my onion rings hard as a rock so was my fries and the person that's working there is extremely rude it does not like when you call up there and make a complaint about food or trying to get your money back be advised I would never go there
Atmosphere: 1
Food: 1
Service: 1
Maryann Barbon
The employees here are quite kind and have fantastic attitudes. The building is always clean as well.
This particular location has begun to charge for sauces, which seems excessive considering none of the others I've gone to within and outside of this area do not and it already cost nearly $30 already for two Whoppers during the Aadams Family promotion. There is no indication of this anywhere until you ask for sauces after receiving your order, and then you are limited to 3.
Service: 5
Maxi Hedlund
The fries were hot and tasty. There were bonus ketchup packages in the bag. The rest of the food was delicious and made with care. The drive through was speedy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Fries
Josh Krosschell
Didn't get all of my food from Uber and gave me the wrong sipping sauce. When I called they said they couldn't do anything about delivering my food to me
Food: 1
Service: 1
larry walker
Took a long time and the burgers were luke warm
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Onion Rings
Bridget Etim
Affordable, friendly, efficient service, and (other than the sticky high chair I had to put my baby in) clean and we'll-maintained.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Whopper Patty
Shon Weeks (swlogcabin)
Poor service didn't give a respectful tone when talking about an missing item, then proceeded to become very rude at the fact that we wanted a different item.
I ordered 2 whoppers, they told me to park in the parking lot, I waited for 16 minutes then I went inside because I saw a truck get his food instantly and drive away, so I went inside and I went inside and asked for a refund. The girl at the register told me they were waiting on the other burger still and ordered me to wait but I need to leave. She then notified the manager and he was very rude. They both ignored me. It took them 20 minutes to make a burger. I had to yell at the manager to give me a refund so I could leave.
There could be one or three cars in the drive through, your still waiting like 10 minutes to place order and another ten get your food. Do better
Atmosphere: 1
Food: 1
Service: 1
Amy's Delfin
I'm starting to really hate this BK. There's always a problem with customer service. How are you gonna tell me to hold on in the drive-through? And I'm waiting 10 minutes and I'm with no response. Actually, I had another customer drive through the drive-through past me. Because they're awaiting as well.. what garbage!
Tried the Texas Double Whopper. Really good!
Atmosphere: 3
Food: 5
Service: 4
Since when is it okay to work customer service and be rude an snarky to customers?
Absolutely 100% not okay and if you are going to talk mad shit about a customer do it when your off work. Because you will get called out!
Atmosphere: 1
Food: 3
Service: 1
I’ve had many bad experiences here, I always hope that it’s bad luck or just by coincidence but I’m convinced it’s not a fluke anymore they just have terrible staff with terrible customer service. I don’t order too frequently but I order at least 2 or more times a month. This last time I had a very small and simple order, a melt, large fry, and a rodeo burger. My friend had a separate order as well and we let them know we were together. My biggest problem was the staff member named Cindy. They told me they didn’t have the onion rings for my burger I asked if they could just add on a small fry for the trouble and they said no so I asked them to refund that burger and because it was a mobile order they said I’d have to cancel the whole order and wait 3-5 business days for a refund but I’d have to reorder my other items if I wanted them (aka id have to pay again before getting my money back) I said that it wasn’t fair and there had to be another solution could they ask a mgr. They did after scoffing and saying that they wouldn’t say anything different but they did end up getting us a value size fry which we were okay with. While we were waiting they took two dine in orders and many drive orders. Everyone got their food before me including my friend (who was waiting for my food before we would eat and later ended up getting cold) so we decided to speak up and ask how long to which they were confused asking what we were waiting on, we reminded them of the order and the lady we dealt with (her name was Cindy) was very rude and asked what of the order we were waiting on since the fry substituting the burger was right there in her warmer I answered I was waiting on the whole order and that the fries were to substitute the onion rings on the burger and not the burger itself (burger was 1.99 and the value fry is 1.69). She took the cash orders at the register, carried out and order to some customers in the lobby and then went straight to cupping fries with her bare hands which is very disgusting to me. She did not wash her hands either. We ended up waiting 25 minutes for my order and all I asked for was some bbq to which she insisted I pay for, I understand they charge for sauce but I figured after waiting for 25 minutes it shouldn’t be a big deal to hand it to me for inconvenience sake. And to top it off the rodeo burger bun was like burnt and separating. At the end of the day if Cindy was a little more friendly and less annoyed at us for wanting them to make the situation right then I wouldn’t be so upset. But 25 minutes is ridiculous for two burger and two fries especially at 230pm when it’s slower business (we also couldn’t get water cups larger than small, again in customer service she should be offering us larger cups just for the inconvenience of waiting so long but they acted as if we were being ridiculous) over just disgusted at the lack of gloves and hand washing and so very upset at the long wait and the lack of customer service to make things right along with attitude.
Atmosphere: 3
Food: 2
Service: 1
Food was absolutely disgusting I got home which I only 2 minutes away from Burger King my food was cold my onion rings hard as a rock so was my fries and the person that's working there is extremely rude it does not like when you call up there and make a complaint about food or trying to get your money back be advised I would never go there
Atmosphere: 1
Food: 1
Service: 1
The employees here are quite kind and have fantastic attitudes. The building is always clean as well.
This particular location has begun to charge for sauces, which seems excessive considering none of the others I've gone to within and outside of this area do not and it already cost nearly $30 already for two Whoppers during the Aadams Family promotion. There is no indication of this anywhere until you ask for sauces after receiving your order, and then you are limited to 3.
Service: 5
The fries were hot and tasty. There were bonus ketchup packages in the bag. The rest of the food was delicious and made with care. The drive through was speedy.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: French Fries
Didn't get all of my food from Uber and gave me the wrong sipping sauce. When I called they said they couldn't do anything about delivering my food to me
Food: 1
Service: 1
Took a long time and the burgers were luke warm
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Onion Rings
Affordable, friendly, efficient service, and (other than the sticky high chair I had to put my baby in) clean and we'll-maintained.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Whopper Patty
Poor service didn't give a respectful tone when talking about an missing item, then proceeded to become very rude at the fact that we wanted a different item.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
I ordered 2 whoppers, they told me to park in the parking lot, I waited for 16 minutes then I went inside because I saw a truck get his food instantly and drive away, so I went inside and I went inside and asked for a refund. The girl at the register told me they were waiting on the other burger still and ordered me to wait but I need to leave. She then notified the manager and he was very rude. They both ignored me. It took them 20 minutes to make a burger. I had to yell at the manager to give me a refund so I could leave.
Atmosphere: 1
Food: 1
Service: 1
Food was quick and made to order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Crispy Chicken Sandwich, Chicken Fries, Flame Grilled Beef, Whopper Patty, Hamburger, Whopper Jr, Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit, Rodeo Burger, Onion Rings
There could be one or three cars in the drive through, your still waiting like 10 minutes to place order and another ten get your food. Do better
Atmosphere: 1
Food: 1
Service: 1
I'm starting to really hate this BK. There's always a problem with customer service. How are you gonna tell me to hold on in the drive-through? And I'm waiting 10 minutes and I'm with no response. Actually, I had another customer drive through the drive-through past me. Because they're awaiting as well.. what garbage!
Atmosphere: 2
Food: 2
Service: 1
Yummy food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Fries, Whopper Jr, Classic Wrap Spicy Wrap Honey Mustard Wrap
Loading...