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“Today they rolled out the $2 personal pan pizza deal and it blew up on Facebook, which then the two stores in town were super busy. I ordered three personal pan pizzas and used my rewards for free breadsticks and was quoted 30 minutes, so when I went to pick up, they were slammed and told me it would be another 45 minutes to an hour before they actually got to my food, they explained that the app had crashed earlier and it wasn't giving accurate times.
One of the workers came up to me and was trying to figure out how to issue a refund because I needed to get to my movie that started in 15 minutes at this point, I said hey could I just come back after the movie and pick up our order then and he said that would be wonderful and helped them a lot. I returned after the movie and they were sold out of personal pan pizzas at that point, but they still made us pizza and made everything right with us.
They were very kind during the chaos. They were also very kind and very professional and willing to help me when I returned, and I truly appreciate that. My kids said the pizza was fresh and hot and very good and they were very happy to still get their pizza tonight! Thank you for great customer service!“
“Nostalgic buffet. Food is basic, but fresh and hot. Salad bar very lacking, many empty/closed off options. Service was friendly, but quite lacking. Sat with empty drinks and had to ask another server how to get our bill. Great prices, will return again and hope it was just a fluke occurrence?“