Great aside from they forget the mayo or mustard packets Everytime if I go through the drive through. Only go inside now to make sure it's in the bag. Sort of an awkward atmosphere, like everyone is confused or waiting for the customers to riot 😅 otherwise they do great and food is good too
Parking: Lansing location is the one I'm referring to above.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Dr Pepper, Totally Tuna, BBQ Chips, Tuna Salad, Big John, Turkey Tom, Spicy Italian on Wheat Bread
Rudy Gowdy
I ordered my food online at 921pm and it was supposed to be delivered to my place of employment. My food never showed up and I never received a call or text. Since they close at 10pm, I can't call them until tomorrow to be remembered. Not happy.
Justin Wade
Worst Jimmy John’s ever. I’ve been to this location several times. The last time I came here were ordered online and when we got the text saying our order was ready drove there to pick it up. When we got to the window they informed us they were out of ask meats except for turkey. Hmmm how does that happen at 5pm???
Tonight we placed our order and waited 30 minutes in store for our sandwiches to be made. Only to get home and realize my son’s sandwich was not what we ordered. I will never come back to this location again. I’ll make the drive clear out to Johnson County when we want Jimmy John’s because the Lansing location is trash!!
Atmosphere: 1
Food: 1
Service: 1
Lisa Rodriquez
This place is going down the drain. They soaked both my sandwiches in oil when I asked for light oil. We could not even eat it. I wanted a refund and have not received it yet. This is not the first time they messed up. I am done wasting my money at this place. Another place that will be closed down soon!
Atmosphere: 1
Food: 1
Service: 1
Sarah Weygand
Absolutely horrible customer service. Never have delivery drivers. Ordered online, waited 45 minutes. Called and was told my order was never picked up by 3rd party delivery service.I ask if I can just come pick it up, they say sure. I ask WILL THIS MESS UP YOUR PROCESS AT ALL, they say no. I get there, and not only do they not have my order, they can't find it in the system. Then they say, oh, it was picked up. I show them my email and my app...no delivery updates to be found. Husband is home, he hasnt received anything. They come back and say, oh, actually the order was cancelled. By WHO? So now I don't have food, and I'm out almost 50 dollars and I don't have any updates about a cancelation or refund. No offer to remake my order or anything. Just blank stare. DONT ORDER HERE.
Atmosphere: 3
Food: 3
Service: 1
Cameron Rogers
The words "freaky fast" belong nowhere near this building.
Atmosphere: 3
Food: 5
Service: 1
Shannon Arnold
We get Jimmy John's often because we truly enjoy the sandwiches, but I'm not sure what happened this last time, but as I always do, I placed the order through the app, gave them 20-30 minutes to get it fixed since we are a family of 4, it is a large order and I try to add time after I order to be flexible for them. After receiving the text stating that my order was ready to pick up, we headed there and went to pick it up. It should have been 4 sandwiches, 4 chips and 3 cookies, and 1/4 pickle. We got all the way home only to find that we'd gotten the sandwiches, no chips, no cookies, and a full pickle. With it being online, I'm genuinely not sure where the mixup happened, especially with it being an online order, but it wasn't the first, it won't be the last, but it was definitely the biggest order messed up in all of the years we've been ordering from them. I mainly wish they'd hire and train consistent workers so that order mistakes happen less.
Food: 5
Service: 2
Kevin Graham
How are you a sandwich shop and you run out of bread, this location needs better management
Atmosphere: 1
Food: 1
Service: 1
Josh Sheets
Standard JJ food but the absolute slowest place in town. McDonald’s during lunch rush gets orders out faster than this place with no other customers in line.
Atmosphere: 1
Food: 5
Service: 1
Melanie Carico
Foods definitely good service awful Know how to actually take an order and get what you want on the sandwich completely wrong
Decent, the sandwich was made wrong. I got a sandwich with no edits, as is. Service was okay, we went through the drive through so it was quick.
Vegetarian options: There is an all veggie sandwich
Atmosphere: 5
Food: 4
Service: 4
Joshua Mahurin
Made my day. Best sandwich I have eaten in a while!
Atmosphere: 5
Food: 5
Service: 5
Natalie W
Decent, the sandwich was made wrong. I got a sandwich with no edits, as is. Service was okay, we went through the drive through so it was quick.
Vegetarian options: There is an all veggie sandwich
Atmosphere: 5
Food: 4
Service: 4
Daniel Sink
This Jimmy John's cheats with their meat portions. I got a turkey sandwich and they put one thin slice on the sandwich. So mostly bread. This is the second time they've done it I ordered a Cuban sandwich they did the same thing to me. Manager claims that they are pre-portioned based on corporate recommendations. I've been to many Jimmy John's in the KC area and none of the sandwiches look the way mine did today. $10.00 for some tomatoes and a thin slice of turkey between bread. Needless to say I won't be back.Also the building looks ghetto. Roof needs replaced. Speaker has tape all over it.
Atmosphere: 2
Food: 1
Service: 3
Michael Swim (Mike)
I had the new #7 spicy Italian sandwich on wheat bread it has double meats and cheese which is what I wanted since I was very hungry and also had a triple chocolate chunk cookie it was a very satisfying meal. 4-4-2024 I had the #7 again since it's my favorite, forgot to get a cookie this time ?. Very good service and food
Great aside from they forget the mayo or mustard packets Everytime if I go through the drive through. Only go inside now to make sure it's in the bag. Sort of an awkward atmosphere, like everyone is confused or waiting for the customers to riot 😅 otherwise they do great and food is good too
Parking: Lansing location is the one I'm referring to above.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Dr Pepper, Totally Tuna, BBQ Chips, Tuna Salad, Big John, Turkey Tom, Spicy Italian on Wheat Bread
I ordered my food online at 921pm and it was supposed to be delivered to my place of employment. My food never showed up and I never received a call or text. Since they close at 10pm, I can't call them until tomorrow to be remembered. Not happy.
Worst Jimmy John’s ever. I’ve been to this location several times. The last time I came here were ordered online and when we got the text saying our order was ready drove there to pick it up. When we got to the window they informed us they were out of ask meats except for turkey. Hmmm how does that happen at 5pm???
Tonight we placed our order and waited 30 minutes in store for our sandwiches to be made. Only to get home and realize my son’s sandwich was not what we ordered. I will never come back to this location again. I’ll make the drive clear out to Johnson County when we want Jimmy John’s because the Lansing location is trash!!
Atmosphere: 1
Food: 1
Service: 1
This place is going down the drain. They soaked both my sandwiches in oil when I asked for light oil. We could not even eat it. I wanted a refund and have not received it yet. This is not the first time they messed up. I am done wasting my money at this place. Another place that will be closed down soon!
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrible customer service. Never have delivery drivers. Ordered online, waited 45 minutes. Called and was told my order was never picked up by 3rd party delivery service.I ask if I can just come pick it up, they say sure. I ask WILL THIS MESS UP YOUR PROCESS AT ALL, they say no. I get there, and not only do they not have my order, they can't find it in the system. Then they say, oh, it was picked up. I show them my email and my app...no delivery updates to be found. Husband is home, he hasnt received anything. They come back and say, oh, actually the order was cancelled. By WHO? So now I don't have food, and I'm out almost 50 dollars and I don't have any updates about a cancelation or refund. No offer to remake my order or anything. Just blank stare. DONT ORDER HERE.
Atmosphere: 3
Food: 3
Service: 1
The words "freaky fast" belong nowhere near this building.
Atmosphere: 3
Food: 5
Service: 1
We get Jimmy John's often because we truly enjoy the sandwiches, but I'm not sure what happened this last time, but as I always do, I placed the order through the app, gave them 20-30 minutes to get it fixed since we are a family of 4, it is a large order and I try to add time after I order to be flexible for them.
After receiving the text stating that my order was ready to pick up, we headed there and went to pick it up. It should have been 4 sandwiches, 4 chips and 3 cookies, and 1/4 pickle.
We got all the way home only to find that we'd gotten the sandwiches, no chips, no cookies, and a full pickle. With it being online, I'm genuinely not sure where the mixup happened, especially with it being an online order, but it wasn't the first, it won't be the last, but it was definitely the biggest order messed up in all of the years we've been ordering from them. I mainly wish they'd hire and train consistent workers so that order mistakes happen less.
Food: 5
Service: 2
How are you a sandwich shop and you run out of bread, this location needs better management
Atmosphere: 1
Food: 1
Service: 1
Standard JJ food but the absolute slowest place in town. McDonald’s during lunch rush gets orders out faster than this place with no other customers in line.
Atmosphere: 1
Food: 5
Service: 1
Foods definitely good service awful Know how to actually take an order and get what you want on the sandwich completely wrong
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Decent, the sandwich was made wrong. I got a sandwich with no edits, as is. Service was okay, we went through the drive through so it was quick.
Vegetarian options: There is an all veggie sandwich
Atmosphere: 5
Food: 4
Service: 4
Made my day. Best sandwich I have eaten in a while!
Atmosphere: 5
Food: 5
Service: 5
Decent, the sandwich was made wrong. I got a sandwich with no edits, as is. Service was okay, we went through the drive through so it was quick.
Vegetarian options: There is an all veggie sandwich
Atmosphere: 5
Food: 4
Service: 4
This Jimmy John's cheats with their meat portions. I got a turkey sandwich and they put one thin slice on the sandwich. So mostly bread. This is the second time they've done it I ordered a Cuban sandwich they did the same thing to me. Manager claims that they are pre-portioned based on corporate recommendations. I've been to many Jimmy John's in the KC area and none of the sandwiches look the way mine did today. $10.00 for some tomatoes and a thin slice of turkey between bread. Needless to say I won't be back.Also the building looks ghetto. Roof needs replaced. Speaker has tape all over it.
Atmosphere: 2
Food: 1
Service: 3
I had the new #7 spicy Italian sandwich on wheat bread it has double meats and cheese which is what I wanted since I was very hungry and also had a triple chocolate chunk cookie it was a very satisfying meal.
4-4-2024
I had the #7 again since it's my favorite, forgot to get a cookie this time ?. Very good service and food
Atmosphere: 5
Food: 5
Service: 5
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