Terribly disappointed. They have been sending me tons of emails advertising their New Toasted Subs, save your money folks, not good at all. I ordered the Bacon Chicken Ranch, very little chicken or bacon on there, it was mostly lettuce, I asked them to cut in half, it wasn't cut. The sub bun looked very small compared to their regular sandwiches. Thanks for making it easier to choose from Jimmy Johns or Jersey Mike's for a quick work lunch. Jersey Mike's for me from now on.
Food: 1
Service: 5
Megan Jones
Ordered here twice- first time, they sent my sandwich with no meat. When I ordered again to use my store credit, they told me they'd have it in 15-20 minutes- it took over an hour! I ordered it before my break, got it after, no lunch. This location is useless.
jason ruhnke
Great sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Ryan Butler
Terrible customer service. The person taking the order did not speak loudly to get our order correct. Our order was incorrect... Surprise.
Other orders in our party were also incorrect. Avoid this place
They were also out of plastic cutlery
Atmosphere: 1
Food: 2
Service: 1
Jerry Weinstock
Love the beach club on wheat bread
Atmosphere: 5
Food: 5
Service: 5
Georgia Hodgden
I would absolutely not recommend this location. It is the dirtiest and most unreliable location in the entire metro. I have been waiting on a $10 refund since 12/10 because I drove up to pick up an online order only to find the store was out of bread, lettuce and ice so they could not fulfill my online order. The manager, Kevin, has been emailing with me promising a refund but is so full of excuses it’s insane. A previous time I was in he was telling a possible franchisee about being a location owner and all he talked about was how hot and rich the Chiefs wives are that come in. It was absolutely disgusting. Avoid at all costs!!
Atmosphere: 1
Food: 1
Service: 1
Nonya Business
I go here twice a week and, they're always awesome.
Atmosphere: 5
Food: 5
Service: 5
James Lindsey
Nasty brown lettuce. Not going back
Food: 1
Service: 1
Samantha Lackey
Ordered delivery to the shopping center across the street as I’m at work and cannot leave. After waiting forty minutes I called to check on my sandwich and they said it was ready but they didn’t have a delivery driver and was waiting for an Uber delivery driver. Immediately after hanging up I then recieved a text message that they set up an Uber delivery. So my sandwich had been sitting and only after I called did they set up a delivery that then took another 20 min.
Atmosphere: 2
Food: 2
Service: 2
Dannah Chambers
On Saturday I came in to pick up a team order consisting of 20 individual sandwiches only to realize that the order had been placed for the wrong day. I was supposed to deliver the meals to Rockhurst within 30-45 minutes of my arrival. At first, I was told that there was no way that they could start and make the entire order - they didn't believe they had enough bread and it was the lunch hour. Walker (who may have been the manager but if not, he was definitely a great leader!) helped me problem solve. We tried calling another location who simply said they couldn't help me. He then told me that he could perhaps make half the order and that he would call to see if a third location could do the other half. Ultimately though, he threw more bread in the oven and got his team to work. He was going to let me know when they got half way through. He offered me a drink while I waited and I sat there patiently, happy for any help he was able to provide. In what seemed like less than ten minutes, his team had gone ahead and made the entire order for me. I then wanted to go through the chips as I had been warned that we might be short a few bags of chips. One of the other kids there was super sweet and gladly went through the bag to help me count. He easily could have been annoyed with me but he was not. I purchased the rest of the chips we were missing and made it to Rockhurst only 15 minutes late. I was genuinely so appreciative of their help. It was nice to see someone so willing to help problem solve and an entire team of people work together to get something done. Please please let Walker (and the entire team who was working Saturday during the lunch period) know how much I appreciate their willingness to help! They really stepped up.
I had to stop in quick to take care of a food emergency at home i.e. nothing to eat for my son, and the gentleman working the counter was extremely friendly and courteous, and took care of me straight away. Awesome experience!
Atmosphere: 5
Food: 5
Service: 5
CHRISTIAAN LEYVA-SHAGOVAC
Best Jimmy Johan ever. The staff was nice and freaky fast with my sandwich. Give all the crew a raise.
Atmosphere: 5
Food: 5
Service: 5
Joe Ferro
Sad excuse for a sandwich. All lettuce and tomato very thin layer of meat and a slice of cheese. Pretty ridiculous for the price
Food: 3
Service: 1
Sydney Wolsleger
I love jimmy johns, but this location continues to disappoint me. I don’t usually make negative reviews, but it’s ridiculous how many times I’ve been let down here. •the guy with the sunglasses often weirdly jokes around with me sarcastically and it’s kinda uncomfortable. Like come on dude, I just want to get a sandwich. I don’t know if he is still there though. •They often get my orders totally wrong, and when I go back they do fix it sometimes, but I hate that I even have to do that. •I’m sure some of the employees are great, but some of them do act super unprofessional. I’ve worked fast food before, and I get it, but at least put your act together when a customer is present. •I did an online order simply to avoid either the sunglasses guy or one of the unprofessional employees. I ordered little John, and instead got a big John, and it even came without one of the meats and no mayo when it was supposed to have those things (the only mod I made was no Tomato) I’m sure jimmy johns doesn’t just run out of Mayo. I’m sure they thought I’d be happy to get the bigger sandwich, but that’s not what I ordered.
All that being said, this location just doesn’t seem to be ran well, which makes me sad cause I love jimmy johns, but I don’t want to go to a place that keeps either making me uncomfortable, or disappointing me.
Food: 2
Service: 1
Evan Benbow
Sandwich tasted fine and was ready quickly. The sandwich was assembled so poorly that all the layers were separating when you took a bite. Never had this problem before with Jimmy John’s food. Just poor execution.
Terribly disappointed. They have been sending me tons of emails advertising their New Toasted Subs, save your money folks, not good at all. I ordered the Bacon Chicken Ranch, very little chicken or bacon on there, it was mostly lettuce, I asked them to cut in half, it wasn't cut. The sub bun looked very small compared to their regular sandwiches. Thanks for making it easier to choose from Jimmy Johns or Jersey Mike's for a quick work lunch. Jersey Mike's for me from now on.
Food: 1
Service: 5
Ordered here twice- first time, they sent my sandwich with no meat. When I ordered again to use my store credit, they told me they'd have it in 15-20 minutes- it took over an hour! I ordered it before my break, got it after, no lunch. This location is useless.
Great sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service. The person taking the order did not speak loudly to get our order correct. Our order was incorrect... Surprise.
Other orders in our party were also incorrect. Avoid this place
They were also out of plastic cutlery
Atmosphere: 1
Food: 2
Service: 1
Love the beach club on wheat bread
Atmosphere: 5
Food: 5
Service: 5
I would absolutely not recommend this location. It is the dirtiest and most unreliable location in the entire metro. I have been waiting on a $10 refund since 12/10 because I drove up to pick up an online order only to find the store was out of bread, lettuce and ice so they could not fulfill my online order. The manager, Kevin, has been emailing with me promising a refund but is so full of excuses it’s insane.
A previous time I was in he was telling a possible franchisee about being a location owner and all he talked about was how hot and rich the Chiefs wives are that come in. It was absolutely disgusting.
Avoid at all costs!!
Atmosphere: 1
Food: 1
Service: 1
I go here twice a week and, they're always awesome.
Atmosphere: 5
Food: 5
Service: 5
Nasty brown lettuce. Not going back
Food: 1
Service: 1
Ordered delivery to the shopping center across the street as I’m at work and cannot leave. After waiting forty minutes I called to check on my sandwich and they said it was ready but they didn’t have a delivery driver and was waiting for an Uber delivery driver. Immediately after hanging up I then recieved a text message that they set up an Uber delivery. So my sandwich had been sitting and only after I called did they set up a delivery that then took another 20 min.
Atmosphere: 2
Food: 2
Service: 2
On Saturday I came in to pick up a team order consisting of 20 individual sandwiches only to realize that the order had been placed for the wrong day. I was supposed to deliver the meals to Rockhurst within 30-45 minutes of my arrival. At first, I was told that there was no way that they could start and make the entire order - they didn't believe they had enough bread and it was the lunch hour. Walker (who may have been the manager but if not, he was definitely a great leader!) helped me problem solve. We tried calling another location who simply said they couldn't help me. He then told me that he could perhaps make half the order and that he would call to see if a third location could do the other half. Ultimately though, he threw more bread in the oven and got his team to work. He was going to let me know when they got half way through. He offered me a drink while I waited and I sat there patiently, happy for any help he was able to provide. In what seemed like less than ten minutes, his team had gone ahead and made the entire order for me. I then wanted to go through the chips as I had been warned that we might be short a few bags of chips. One of the other kids there was super sweet and gladly went through the bag to help me count. He easily could have been annoyed with me but he was not. I purchased the rest of the chips we were missing and made it to Rockhurst only 15 minutes late. I was genuinely so appreciative of their help. It was nice to see someone so willing to help problem solve and an entire team of people work together to get something done. Please please let Walker (and the entire team who was working Saturday during the lunch period) know how much I appreciate their willingness to help! They really stepped up.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I had to stop in quick to take care of a food emergency at home i.e. nothing to eat for my son, and the gentleman working the counter was extremely friendly and courteous, and took care of me straight away. Awesome experience!
Atmosphere: 5
Food: 5
Service: 5
Best Jimmy Johan ever. The staff was nice and freaky fast with my sandwich. Give all the crew a raise.
Atmosphere: 5
Food: 5
Service: 5
Sad excuse for a sandwich. All lettuce and tomato very thin layer of meat and a slice of cheese. Pretty ridiculous for the price
Food: 3
Service: 1
I love jimmy johns, but this location continues to disappoint me. I don’t usually make negative reviews, but it’s ridiculous how many times I’ve been let down here.
•the guy with the sunglasses often weirdly jokes around with me sarcastically and it’s kinda uncomfortable. Like come on dude, I just want to get a sandwich. I don’t know if he is still there though.
•They often get my orders totally wrong, and when I go back they do fix it sometimes, but I hate that I even have to do that.
•I’m sure some of the employees are great, but some of them do act super unprofessional. I’ve worked fast food before, and I get it, but at least put your act together when a customer is present.
•I did an online order simply to avoid either the sunglasses guy or one of the unprofessional employees. I ordered little John, and instead got a big John, and it even came without one of the meats and no mayo when it was supposed to have those things (the only mod I made was no Tomato) I’m sure jimmy johns doesn’t just run out of Mayo. I’m sure they thought I’d be happy to get the bigger sandwich, but that’s not what I ordered.
All that being said, this location just doesn’t seem to be ran well, which makes me sad cause I love jimmy johns, but I don’t want to go to a place that keeps either making me uncomfortable, or disappointing me.
Food: 2
Service: 1
Sandwich tasted fine and was ready quickly. The sandwich was assembled so poorly that all the layers were separating when you took a bite. Never had this problem before with Jimmy John’s food. Just poor execution.
Atmosphere: 3
Food: 4
Service: 2
Loading...