Sarpino's Pizzeria North Leawood

Love Sarpinos pizza, we've been ordering for years with no issues. I don't understand why door dash is delivering orders now, I've never had a good experience with their delivery model and this order was no exception. It took much longer to receive and the process was frustrating. I will be thinking again before ordering. I do not want to give my money to door dash as a company in any capacity.

Food: 4

Service: 1

I used to work at the Overhead Park location, so I am familiar with Saprinos standards. Two of the three pizzas we.received.tonigh, I'm not even sure how they were allowed to leave the restaurant.

The Italian classico crust was raw in the center. The pesto lovers had burned parts and was overcooked. I had to spit out overly hard burned parts..To top it off, I requested no.artichike.hearts and requested black olives. There were no olives, which I paid extra for.

And I suppose the veggies on both pizzas were chopped by unsupervised toddlers, because there was no consistency in the size of the chopped veggies, and I had to pull out hard to chew bell pepper skins.

Best quality chain imo

Atmosphere: 3

Food: 5

Service: 5

We love Sarpinos, the pizza is great and you can't beat the Monday but one get one free special. We literally have pizza night every single Monday because that deal is so good! I also love that you can really customize the pizzas by putting toppings on the left and right half, so everyone gets what they want and nothing they don't. You can even get the x large pizza cut into 12 or 16 pieces. We do this for kid-sized pieces! The pizza is awesome. Open late 365 days a year too!

Food: 5

Service: 5

Got the Super Taco Pizza, I liked it!

Food: 5

Food is top notch.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Calzone

Dont get the wings with jalapeno ranch. Gave me stomach problems the next day. I'm a regular and had no problems before, other than occasional missing topping or item, but it's best to avoid the wings.

I ordered an Italian sausage mushroom pizza, lightly cooked, with extra cheese and a tiramisu for dessert. The pizza was overcooked, no extra cheese, too much sauce, very little Italian sausage- the tiramisu was freezer burnt- given the expense, I will never order from them again

Food: 1

Specialty pizza is special, salad is fresh and the dessert is delicious

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Calzone

Food was over an hour and was cold

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Calzone

Used Uber Eats for delivery. Pizzas were missing toppings and dessert was missing topping. Tried to resolve through Uber Eats with no success, so tried calling the store directly. The store blamed the delivery driver for not checking the order, which is ridiculous. The store should do their job in the first place. The store told me to resolve with Uber Eats to reorder. I just want my money back for what I didn't get.

Customer Satisfaction is a lost art.

Edit: I emailed the address provided below and was told that's the wrong location. No offer of providing me the correct email address, etc. I guess just trying to appear to resolve.

Food: 1

Service: 1

Pizza is always fantastic always had it delivered and it's been late every single time doesn't matter what day or time you order

Food: 4

Service: 3

I placed my order online at 6:54pm and it did not arrive until 8:50pm. I called the store twice and both times I was told it was on the way. We ended up feeding our kids something else. When the food finally did come it was cold. I was told by the employee over the phone I would get a full refund but have not seen anything left. I will not be ordering again. I ordered a pepperoni pizza, meatball calzone and wings.

I see your response below. What I would prefer is a refund like I was promised over the phone.

Atmosphere: 1

Food: 1

Service: 1

Always great pizza

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

Always perfect. Great crust fresh ingredients!

Food: 5

Service: 5

Recommended dishes: Caesar Salad with Shrimp, Pepperoni Pizza