I went through the drive-through today and ordered a pecan crunch oat latte hot, but it accidentally came out iced. I mentioned it at the window and even offered to come inside to wait, but the team insisted they’d bring the corrected drink out to me. Within just a few minutes, one of the baristas came out with my hot drink, all smiles, super professional, and even apologized for the wait. To my surprise, she also gave me a gift card for the mix-up—which honestly wasn’t even a big deal to me at all, but their gesture meant the world. This kind of professionalism, kindness, and genuine customer care does not go unnoticed. Thank you to the Ottawa, KS Starbucks team for the smiles today and for showing what amazing customer service looks
Atmosphere: 5
Food: 5
Service: 5
Whitney Frizell
Their barista is friendly. The blended strawberry lemonade is so yummy. The breakfast sandwiches...lacking. A LOT! Over 5 bucks for a sandwich with more bread than anything else. Might stop in for a drink here or there, but will be far from a regular spot for breakfast.
Atmosphere: 4
Food: 2
Service: 4
Luis E Padilla
Espresso was lukewarm. First time ever for a just brewed coffee. The cashier was very nice.
Atmosphere: 4
Food: 2
Service: 3
KodyLynn Gravely
We ordered 4 different drinks which were made correctly, and we all enjoyed them. One of my friends was really happy to know Starbucks offers coffee free drinks.
Atmosphere: 5
Food: 5
Service: 5
Isabella Mikesell
found a walmart sticker for a Christmas decoration inside of my pumpkin spice latte… how exactly could that get in there without someone putting in there?
Atmosphere: 4
Food: 4
Service: 1
Danielle
They never give you a sleeve, so you’re constantly burning yourself with hot coffee. Also, always out of stuff & always different people working. It’s irritating.
Atmosphere: 2
Food: 2
Service: 4
Charles Lehosit
Stopped by during a slow afternoon. The guy that took our order was great. The guy with the patchy neckbeard that prepared our drinks was not great. I know working retail can be very difficult. I have low expectations and an abundance of patience. I tipped $5 on $23.
Food: 4
Service: 1
Harry Linn
Stopped in for a Hot Caramel Macchiato and I don’t know if they’ve changed their recipes, suppliers or what but it was the worst caramel macchiato I have EVER got from Starbucks, it tasted watered down to be honest, sadly I was already 8 miles down the interstate before I took a drink so I couldn’t turn around, I hope this isn’t something that is normal, Starbucks has ALWAYS been my go to for coffee and coffee drinks. That being said, the service was stellar and the person at the window was very pleasant! The coffee was just awful
Drinks and food are always fantastic and the batistas always have a smile on their face and it just brightens my day!
Atmosphere: 5
Food: 5
Service: 5
Scott M
Went through the drive-thru that was like three or four cars ahead of me and it was a very short wait pulled up the window tapped my car selected the tip got my drink and I left well that in a couple sandwiches but overall it was a wonderful service.
Parking: Really didn't need to use the parking just pulled in briefly after going to the drive-thru got my drink how I wanted it to be about the sandwich out nice and warm got back on the road had my caffeine and my sandwich wonderful visit
Atmosphere: 5
Food: 5
Service: 5
Juanita Peckham
I went through the drive thru this morning and had to repeat my order three times before it was correct. I did not check my sandwich until I left and found the sandwich dumped in the bag without any wrapping; it had slid apart enough to allow the cheese to stick to the bag. I was disappointed in the presentation.
Food: 4
Service: 1
Nekeisha jones
Drinks and food are always fantastic and the batistas always have a smile on their face and it just brightens my day!
Ottawa Starbucks is the best customer service I’ve ever experienced, hands down. My order is always right and If it’s not, they have no problem remaking it. They are all so kind and passionate about working there. I appreciate each of their great customer service especially Brian. Thanks for all you guys do!
I went through the drive-through today and ordered a pecan crunch oat latte hot, but it accidentally came out iced. I mentioned it at the window and even offered to come inside to wait, but the team insisted they’d bring the corrected drink out to me. Within just a few minutes, one of the baristas came out with my hot drink, all smiles, super professional, and even apologized for the wait. To my surprise, she also gave me a gift card for the mix-up—which honestly wasn’t even a big deal to me at all, but their gesture meant the world.
This kind of professionalism, kindness, and genuine customer care does not go unnoticed. Thank you to the Ottawa, KS Starbucks team for the smiles today and for showing what amazing customer service looks
Atmosphere: 5
Food: 5
Service: 5
Their barista is friendly. The blended strawberry lemonade is so yummy. The breakfast sandwiches...lacking. A LOT! Over 5 bucks for a sandwich with more bread than anything else. Might stop in for a drink here or there, but will be far from a regular spot for breakfast.
Atmosphere: 4
Food: 2
Service: 4
Espresso was lukewarm. First time ever for a just brewed coffee. The cashier was very nice.
Atmosphere: 4
Food: 2
Service: 3
We ordered 4 different drinks which were made correctly, and we all enjoyed them. One of my friends was really happy to know Starbucks offers coffee free drinks.
Atmosphere: 5
Food: 5
Service: 5
found a walmart sticker for a Christmas decoration inside of my pumpkin spice latte… how exactly could that get in there without someone putting in there?
Atmosphere: 4
Food: 4
Service: 1
They never give you a sleeve, so you’re constantly burning yourself with hot coffee. Also, always out of stuff & always different people working. It’s irritating.
Atmosphere: 2
Food: 2
Service: 4
Stopped by during a slow afternoon. The guy that took our order was great. The guy with the patchy neckbeard that prepared our drinks was not great. I know working retail can be very difficult. I have low expectations and an abundance of patience. I tipped $5 on $23.
Food: 4
Service: 1
Stopped in for a Hot Caramel Macchiato and I don’t know if they’ve changed their recipes, suppliers or what but it was the worst caramel macchiato I have EVER got from Starbucks, it tasted watered down to be honest, sadly I was already 8 miles down the interstate before I took a drink so I couldn’t turn around, I hope this isn’t something that is normal, Starbucks has ALWAYS been my go to for coffee and coffee drinks. That being said, the service was stellar and the person at the window was very pleasant! The coffee was just awful
Atmosphere: 3
Food: 1
Service: 5
Clean,fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Good coffee and scones
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Drinks and food are always fantastic and the batistas always have a smile on their face and it just brightens my day!
Atmosphere: 5
Food: 5
Service: 5
Went through the drive-thru that was like three or four cars ahead of me and it was a very short wait pulled up the window tapped my car selected the tip got my drink and I left well that in a couple sandwiches but overall it was a wonderful service.
Parking: Really didn't need to use the parking just pulled in briefly after going to the drive-thru got my drink how I wanted it to be about the sandwich out nice and warm got back on the road had my caffeine and my sandwich wonderful visit
Atmosphere: 5
Food: 5
Service: 5
I went through the drive thru this morning and had to repeat my order three times before it was correct. I did not check my sandwich until I left and found the sandwich dumped in the bag without any wrapping; it had slid apart enough to allow the cheese to stick to the bag. I was disappointed in the presentation.
Food: 4
Service: 1
Drinks and food are always fantastic and the batistas always have a smile on their face and it just brightens my day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: PB&J Protein Box, Vanilla Bean Crème Frappuccino Blended Crème
Ottawa Starbucks is the best customer service I’ve ever experienced, hands down. My order is always right and If it’s not, they have no problem remaking it. They are all so kind and passionate about working there. I appreciate each of their great customer service especially Brian. Thanks for all you guys do!
Atmosphere: 5
Food: 5
Service: 5
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