Subway
1302 Kansas Ave, Paola
(913) 294-5830
Recent Reviews
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Ordered online an hour or two before I needed the sandwiches. Showed up a couple minutes past pickup time. Order wasn’t ready. Told the workers no need to rush and took a seat. When I did get the sandwiches they weren’t toasted. The chicken was ice cold on both and they didn’t get the toppings right. Plus they were “out” if jalepenos. Honestly go to any subway but this one.
Atmosphere: 3
Food: 1
Service: 1
Wow, what a mess. Called a week early to see how best to order ahead for a memorial lunch. Was told to use the 'catering app' tho I stated it wouldn't allow me to add a regular sub sandwich...used the app to order wraps. Got confirmation 3 hours early it would be ready at 12:30. Arrived at 12:30 and was told the "online order didn't exist". Showed clerk the confirmation # on my phone. "Nope! we don't have that!" Then 'yup, you should have called it a "catering" order...WTH? Opened the box at the memorial to find the 'wraps' pictured in app and expected were actually dry flat bread. The "Go Chiefs" on the box added nothing to our experience....wish I could get my prepaid tip returned. Sad.
Atmosphere: 1
Food: 2
Service: 1
Went in for two subs to go. Came out with two really good sandwiches. My wife liked the surprise.
Atmosphere: 5
Food: 5
Service: 5
Great employees
Great place! Great service. As long as they don't run out of bread!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Ordered an online order for pickup. Time ready for pickup was listed at 5:20pm and the status of the order was listed as ready. Pulled in at 5:23pm only to find out they had not even started making the order. Called after 20 minutes of waiting only to be hung up on. Finally received the food after 25 minutes wait from when it was suppose to be completed.
Food: 3
Service: 1
Sandwiches made just right!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Dealt with the manager and she continually corrected me, Italian Spice Bread not Asiago. Not Spicy Italian it's Hot Italian, if you leave the pepperoni off it's just a Salami Sandwich, can't substitute salami for pepperoni because it would be ham???
If you want no pepperoni but salami it's an up charge for 6 slices of salami? How much is that? I don't know.
Then when I get to the office the sandwich had ham on it instead of salami. How they stay in business is well beyond me.
The manager is not a manager she's has no business associating with the public. When I went to pay she steps in front of me at the counter to give a demand to one of the employees who's trying to get me checked out.
She needs to be somewhere where she has nothing to do with the service industry.
Atmosphere: 1
Food: 2
Service: 1
Open sign was on BUT door locked an no one inside
Atmosphere: 1
Food: 1
Service: 1
Staff was way off. The fellow making our subs just kept staring off into space..certainly not as good as usual
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Subway Club
Restaurantji Recommends
I ordered online yesterday with the pickup time at 4:45 that special instructions to add all vegetables to both Phillies and had no vegetables on either Phillies I ordered an ultimate and my husband ordered the b o s s had way too much mayonnaise on my sandwich and his sandwich with skimpy we live 20 minutes away so we weren't going back to get them fixed. And they don't answer their phone
Atmosphere: 3
Food: 1
Service: 2
Went in to get a meal on March 11 with a coupon. The lady forgot to scan the coupon and asked if I wanted her to essentially charge me again, but at the right price, and assured me that in a week or two I would be refunded for the wrong priced one. After a month, I tried calling in because I have not gotton a refund, however no one is picking up the phone, the voicemail is full, and I can't seem to find any email to contact them with.
Service: 1
Can never get my order right. Majority of the employees seem miserable.
Atmosphere: 4
Food: 1
Service: 2
At this Subway you go in there. You can't get waited on. No one was in Subway. They couldn't wait on us for a while. They had several online orders. The girl wouldn't even econolodge us. So this Subway doesn't need no one's buissness. They only do online orders. They come before a costumer that gets in their car and goes in. They act like you're not standing there. Won't ever make the mistake of going there again. Subway you can keep to your online orders. I hope it puts you out ofbuissness!!!!
The ladies do such a great job. Always a perfect sandwich. I use the app and pick up. Always so friendly and a big smile when they bring it to my truck.
Food: 5
Service: 5
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