Baskin-Robbins

8918 W 21st St, Wichita
(316) 440-2530

Recent Reviews

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Jennifer Nordyke Hart

Employees were very nice and I like the west side Baskin Robbins building better than the east side because the sun doesn't go through the windows while you're eating.

Kady Hise

The guy running the store was really rude to us and has very poor customer service skills. Also you should be able to try ice cream before you buy something because no we have a shake that we don’t like because we can try it that’s d***

Mike Olson

We were here on Tuesday at 11:20. Closed even though hours posted for Tuesday said open at 12. Very disappointed. Granddaughter said, guess they’re going out of business.

Megan M

Very clean and friendly employee.Yummy ice cream! Also great priced.

Karma Heckard

Great ice cream and friendly service. Clean store.

Alisha Stroud

Love the ice cream

Runningwolf Carson

Love the ice cream and the service was great.

A A

We have had no issues. Do find it interesting how strict the location is, as there are various signs places telling customers not to touch things, etc. I overheard the worker telling another family they aren’t sampling because of the pandemic. I understand, but at the same time, the mask restrictions have changed, so unless they’re doing it just to save costs, or prevent the people who just like to sample so many that equals a free meal, I could see that being a problem. I’ve definitely tried some flavors that were not great, but we just throw it out. Witnessed another family ask for another one, but the could have been the type who eat half their ice cream before complaining. Who knows.

Keir Mathur

Great place! FYI their promotions with T-Mobile are no longer happening (but personally I HATE T-Mobile anyway after they overcharged me) stop in for done great ice cream though!

Toya Butler

The workers have the unfortunate pleasure of turning customers away because of the ownership not wanting to allow service to individuals who are vaccinated and without a mask. Sadly my family and I had to witness numerous families be turned away due to the strict rules of the owner. I would like to say the two young ladies working this evening did their best to relay the no mask no service to the customers but they were met with unhappy comments. I’d like to suggest if the ownership do this establish wants to fully mandate mask that they only offer drive thru so that it’s is less impactful to their staff.

Faith Plume

Amazing shakes and cookies. Highly recommend. The employees are all super nice.

Michael Smith

I'm not happy with Baskin Robbins anymore. This used to be my favorite ice cream shop, but they refused to redeem my T-Mobile Tuesdays coupon worth $5. Doesn't meet expectation

Vinny Hien

6/1/21I have a $5 digital coupon from T-Mobile. The coupon is a QR code in the T-mobile app and the worker said this particular location didn't have a QR reader. Oh well.

Michelle Woodson

I live 45 minutes away and every time I come in town I stop and get my favorite, Hot Fudge Sundae. Great customer service.

Jessica Buchanan

Love potion 31 is my favorite!

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