Walked in to purchase some button cookies for Christmas as they hands down have the best cookies in the Midwest. Walk up to the counter to purchase four dozen as they clearly have enough on the shelf. Store owner walks out to take our order and proceeded to tell her I want four dozen, mind you I’m also buying other products off the shelf. Get to the check out counter and she proceeds to tell me that if I want to purchase this many next time I need to call ahead, my reply was I Called for 30 minutes and no answer and she had the nerve to say well were busy. Mind you I sat in Andover and called for 30 minutes and after no answer I was hesitant to drive to the west side but I did. Luckily they were open. Was shocked to get such a response when trying to give a business owner my money. Solid cookies, terrible customer service. If Connie’s was better I’d tell yall to go there as they would be happy to sell 4 dozen cookies sitting on their shelf.
Jon Mendoza
Im on the fence about this bakery, while it looks pretty and so do the deserts the attitude of the employee was not. I felt rushed. She made it feel like I was holding her up from doing something else. And she didn't say thank you for stopping in. Nice place, good deserts but once was enough for me.
Atmosphere: 5
Food: 5
Service: 1
Barbara Sherwood
Always the 👌
Teresa Hagel
Excellent! They are very good at their designs and the taste is to die for! Love, love, love! Highly recommend! Teresa Hagel
Atmosphere: 5
Food: 5
Service: 5
Bratty Bae
Ordered a $130 dollar cake and it was very basic and boring. Felt like they did not even try to make it special. The lettering was off. Could’ve got a basic cake like this from Walmart or Dillon’s and saved money. Their solution was: bring it back and we will scrape it all off and start over. If you did this the first time, how much better could it be after you scrape everything off and try again? Also, some people do not have time to bring cakes back for a “redo” before their parties. Do better the first time.
Food: 2
Service: 1
Julie Lienhard
. I bought a turnover, a German chocolate brownie, buttons & a cut out cookie. I tried the brownie and the buttons,& was totally disappointed. They utilized one of the greatest bakery “secrets”: put lots of frosting on a less than fresh product, & it will disguise the dryness. so disappointed, I think I’ll just stick to the sugar cookies.
Atmosphere: 3
Food: 1
Service: 3
Robin Anderson
We tried a mini cake, we were told it is an amazing bakery, but were seriously disappointed in the supposed filled mini chocolate cream cake. If there was a filling it was invisible!! Waste of money
Atmosphere: 4
Food: 2
Service: 5
Rob Driskill
We love stopping in Cheri's to satisfy a sweet tooth or to pick up something for a gift or party. They have an amazing selection of cakes including small cakes for 2 or 3 people. They also have a great selection of sweets available including cookies, small cheesecakes, cupcakes, etc. This is where I also found the life changing cookie dough pop! Trust me!
Service is always very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Megan Basye
If I could give a high number for service I would! So kind and patient when placing a custom order over the phone! Their cookies are to die for I’m from Webb city Missouri but will always make the trip for these cookies!
Atmosphere: 5
Food: 5
Service: 5
Brittany Streiff
I've ordered cakes at least once or twice a year for the last 8 years and they always turn out great! The staff has been friendly and professional, the cakes taste great (I'm partial to lemon cake with raspberry filling), and the decorations are well done. Highly recommend!
The cutest cookies ever! They made exactly what I wanted and even better.
Atmosphere: 5
Food: 5
Service: 5
Clayton Allen
These people do all of our cakes for birthdays. Consistently very nice and always make a nice product.
Atmosphere: 5
Food: 5
Service: 5
Kyle McDorman
Just got their Boston Creme Pie and it was amazing. Service is great, desserts are great. Highly recommend them.
Atmosphere: 5
Food: 5
Service: 5
Lauryne Dunsworth
My cake was more Orange than pink, and I waited a little while in the lobby because they couldn’t find my order of cookies. While I had called ahead and told them I’d have to make it quick because my baby was asleep in the car.
Kiersten Wilgers
They did an excellent job on our baby shower cake! Not only did it look perfect but it was delicious. Amazing work.
Walked in to purchase some button cookies for Christmas as they hands down have the best cookies in the Midwest. Walk up to the counter to purchase four dozen as they clearly have enough on the shelf. Store owner walks out to take our order and proceeded to tell her I want four dozen, mind you I’m also buying other products off the shelf. Get to the check out counter and she proceeds to tell me that if I want to purchase this many next time I need to call ahead, my reply was I Called for 30 minutes and no answer and she had the nerve to say well were busy. Mind you I sat in Andover and called for 30 minutes and after no answer I was hesitant to drive to the west side but I did. Luckily they were open. Was shocked to get such a response when trying to give a business owner my money. Solid cookies, terrible customer service. If Connie’s was better I’d tell yall to go there as they would be happy to sell 4 dozen cookies sitting on their shelf.
Im on the fence about this bakery, while it looks pretty and so do the deserts the attitude of the employee was not. I felt rushed. She made it feel like I was holding her up from doing something else. And she didn't say thank you for stopping in. Nice place, good deserts but once was enough for me.
Atmosphere: 5
Food: 5
Service: 1
Always the 👌
Excellent! They are very good at their designs and the taste is to die for! Love, love, love! Highly recommend! Teresa Hagel
Atmosphere: 5
Food: 5
Service: 5
Ordered a $130 dollar cake and it was very basic and boring. Felt like they did not even try to make it special. The lettering was off. Could’ve got a basic cake like this from Walmart or Dillon’s and saved money. Their solution was: bring it back and we will scrape it all off and start over. If you did this the first time, how much better could it be after you scrape everything off and try again? Also, some people do not have time to bring cakes back for a “redo” before their parties. Do better the first time.
Food: 2
Service: 1
. I bought a turnover, a German chocolate brownie, buttons & a cut out cookie. I tried the brownie and the buttons,& was totally disappointed. They utilized one of the greatest bakery “secrets”: put lots of frosting on a less than fresh product, & it will disguise the dryness. so disappointed, I think I’ll just stick to the sugar cookies.
Atmosphere: 3
Food: 1
Service: 3
We tried a mini cake, we were told it is an amazing bakery, but were seriously disappointed in the supposed filled mini chocolate cream cake. If there was a filling it was invisible!! Waste of money
Atmosphere: 4
Food: 2
Service: 5
We love stopping in Cheri's to satisfy a sweet tooth or to pick up something for a gift or party. They have an amazing selection of cakes including small cakes for 2 or 3 people. They also have a great selection of sweets available including cookies, small cheesecakes, cupcakes, etc. This is where I also found the life changing cookie dough pop! Trust me!
Service is always very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
If I could give a high number for service I would! So kind and patient when placing a custom order over the phone! Their cookies are to die for I’m from Webb city Missouri but will always make the trip for these cookies!
Atmosphere: 5
Food: 5
Service: 5
I've ordered cakes at least once or twice a year for the last 8 years and they always turn out great! The staff has been friendly and professional, the cakes taste great (I'm partial to lemon cake with raspberry filling), and the decorations are well done. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The cutest cookies ever!
They made exactly what I wanted and even better.
Atmosphere: 5
Food: 5
Service: 5
These people do all of our cakes for birthdays. Consistently very nice and always make a nice product.
Atmosphere: 5
Food: 5
Service: 5
Just got their Boston Creme Pie and it was amazing. Service is great, desserts are great. Highly recommend them.
Atmosphere: 5
Food: 5
Service: 5
My cake was more Orange than pink, and I waited a little while in the lobby because they couldn’t find my order of cookies. While I had called ahead and told them I’d have to make it quick because my baby was asleep in the car.
They did an excellent job on our baby shower cake! Not only did it look perfect but it was delicious. Amazing work.
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