My coworker came in here and they made her feel terrible about making a big order because the app was not working on her phone she left in tears and everyone’s food was wrong 85 dollars worth of food mind you I went there myself to speak to management he looked at me as if I had two heads and said they were not rude to her they were just telling her she had to order ahead I ended up just asking them to remake my burrito and they did but other staff who couldn’t leave the facility didn’t have that option I will never come to this location again ( I have worked in food for over ten years and no matter how big the order you need to handle it with good welcoming customer service do better !
Donna Dennis Roberts
I order to go. My protein was chicken. Doubled because the protein portions are small. It was around 9pm when I entered the restaurant. I didn't eat until midnight or later because we'd had a late lunch that day. I took some of the food out of the Chipotle container, placed it in a bowl, and heated it in the microwave. I took one bite and the chicken was burnt!! So I looked at the chicken I could see remains in the Chipotle container it all looked the same. My husband heated up his whole container to eat. After several bites, each one that had chicken in it tasted burnt. He was so disgusted he threw it in the trash. I refrigerated mine and the next evening I took it back. I spoke with the manager about it and asked for a refund. His response was, "I was here last night and there was no burnt chicken served. We close at 11p. You should've brought it back last night and we could've re-made it. There's nothing I can do about it." I informed him: 1) We didn't eat our food until after midnight and you were closed. 2) When I ordered, the pan of chicken was full, appeared to have been recently filled, and the whole pan looked dark. 3) However, I didn't think Chipotle would serve anything tasting burnt. Then he said, "You could've asked for more chicken and we would've brought some out." WOW!! There is no way that whomever cooked that chicken didn't know it was burnt. And for that matter there is no way the manager didn't know either. I tried to give this location a chance after I complained August 2024 about another location (Greenwich) for old ingredients and the server was actually "throwing" the ingredients into the containers! The serving station was filthy. There was food all on the outside of my containers. I asked the cashier (an older woman) if she could clean the outside of my containers. Before she cleaned them, she stated, "He's a mess." I asked her if a manager was available? She replied, "Yeah, but we got swamped earlier because of a tournament in the area." WOW!! I didn't know when I ordered that my food would taste old, chips stale, nor salsa with tomatos tthat looked as if they'd been sitting for days, tasted bland. Chipotle Customer Relations is a joke! For the complaint in 2024 and just recently, they tried to offer me "two free entrees". I refused and requested a refund. I still haven't received a refund from the first complaint in August of 2025. For this complaint, how about the representative I spoke with said I should've taken my burnt chicken bowl back the same night. And he doesn't think a refund would be approved. He said that I can wait for an email. CHIPOTLE IS ABSOLUTELY OFF OF MY LIST!!!! HOW ABOUT THOSE WHO'VE HAD SIMILAR EXPERIENCES? I gave one star because I had to select. Otherwise, "0" stars from me.
Atmosphere: 1
Food: 1
Service: 1
Wendy Quijada
They never have enough Steak. It's been 3 times that I'm going to buy for the whole family and there is no
Atmosphere: 2
Food: 4
Service: 2
Kelli Ramirez
If I could give 10 stars for service I would!!!
Atmosphere: 5
Food: 5
Service: 5
Kelly Allen
Crowded as always but the line ran fast. Good food
Atmosphere: 2
Food: 5
Service: 4
Gavi Perryman
Burrito was $11. Bowl was $10. Food was fine but the burrito was tiny. Like usual. Probably won’t be coming back again.
Atmosphere: 3
Food: 2
Service: 3
Theodora “Curlznmyhair” Stevens
Always great 👍
Atmosphere: 5
Food: 5
Service: 5
Jackie Montelius
Food was good. However the lady making my food was extremely rude and then when I asked for cilantro she said "we don't do that here" No napkins stocked, trash littered the drink station. I'm not used to Chipotle being on this low of a level.
Atmosphere: 2
Food: 5
Service: 2
Carina Hespe
Chipotle food is Chipotle. You know what you're getting. The trouble I have is the messy environment and lack of acknowledgement from the staff. I know this is a busy location, but that also means all hands on deck. Cleaning, greeting customers, helping customers, etc.
At 8:30p on a Sunday, I should be seeing and hearing 3-4 employees standing in the food prep area laughing while 6 people are in line not getting help. I'm not against having fun and enjoying your work environment, but you're still at work. At least say "we'll be with you in a moment!" I also acknowledge that I don't work nor have I ever worked at a Chipotle so I don't know if those making online orders are able to help walk-ins.
Also, there appeared to be an issue with the door latch and there was receipt paper tapped over it. It is not a good look. If there is an issue out of a businesses control, you need to do your best to make it look presentable. Also, I always end up sweating while waiting in line and ordering.
Love you Chipotle. Please look into making this location better for us <3
The staff is rude, the level of discrimination and hate that they have, I cannot Imagine how they run this business! Never coming back.
Atmosphere: 1
Food: 1
Service: 1
Bill Davis
Cost alot a family could not afford it
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Steak
Elizabeth Lieber
Food is always great but I always have to go in person. Three times I've had delivery only for my food to be completely wrong. They seem to care more when your standing there..
My coworker came in here and they made her feel terrible about making a big order because the app was not working on her phone she left in tears and everyone’s food was wrong 85 dollars worth of food mind you I went there myself to speak to management he looked at me as if I had two heads and said they were not rude to her they were just telling her she had to order ahead I ended up just asking them to remake my burrito and they did but other staff who couldn’t leave the facility didn’t have that option I will never come to this location again ( I have worked in food for over ten years and no matter how big the order you need to handle it with good welcoming customer service do better !
I order to go. My protein was chicken. Doubled because the protein portions are small. It was around 9pm when I entered the restaurant. I didn't eat until midnight or later because we'd had a late lunch that day. I took some of the food out of the Chipotle container, placed it in a bowl, and heated it in the microwave. I took one bite and the chicken was burnt!! So I looked at the chicken I could see remains in the Chipotle container it all looked the same. My husband heated up his whole container to eat. After several bites, each one that had chicken in it tasted burnt. He was so disgusted he threw it in the trash. I refrigerated mine and the next evening I took it back. I spoke with the manager about it and asked for a refund. His response was, "I was here last night and there was no burnt chicken served. We close at 11p. You should've brought it back last night and we could've re-made it. There's nothing I can do about it." I informed him: 1) We didn't eat our food until after midnight and you were closed. 2) When I ordered, the pan of chicken was full, appeared to have been recently filled, and the whole pan looked dark. 3) However, I didn't think Chipotle would serve anything tasting burnt. Then he said, "You could've asked for more chicken and we would've brought some out." WOW!! There is no way that whomever cooked that chicken didn't know it was burnt. And for that matter there is no way the manager didn't know either. I tried to give this location a chance after I complained August 2024 about another location (Greenwich) for old ingredients and the server was actually "throwing" the ingredients into the containers! The serving station was filthy. There was food all on the outside of my containers. I asked the cashier (an older woman) if she could clean the outside of my containers. Before she cleaned them, she stated, "He's a mess." I asked her if a manager was available? She replied, "Yeah, but we got swamped earlier because of a tournament in the area." WOW!! I didn't know when I ordered that my food would taste old, chips stale, nor salsa with tomatos tthat looked as if they'd been sitting for days, tasted bland. Chipotle Customer Relations is a joke! For the complaint in 2024 and just recently, they tried to offer me "two free entrees". I refused and requested a refund. I still haven't received a refund from the first complaint in August of 2025. For this complaint, how about the representative I spoke with said I should've taken my burnt chicken bowl back the same night. And he doesn't think a refund would be approved. He said that I can wait for an email. CHIPOTLE IS ABSOLUTELY OFF OF MY LIST!!!! HOW ABOUT THOSE WHO'VE HAD SIMILAR EXPERIENCES? I gave one star because I had to select. Otherwise, "0" stars from me.
Atmosphere: 1
Food: 1
Service: 1
They never have enough Steak. It's been 3 times that I'm going to buy for the whole family and there is no
Atmosphere: 2
Food: 4
Service: 2
If I could give 10 stars for service I would!!!
Atmosphere: 5
Food: 5
Service: 5
Crowded as always but the line ran fast. Good food
Atmosphere: 2
Food: 5
Service: 4
Burrito was $11. Bowl was $10. Food was fine but the burrito was tiny. Like usual. Probably won’t be coming back again.
Atmosphere: 3
Food: 2
Service: 3
Always great 👍
Atmosphere: 5
Food: 5
Service: 5
Food was good. However the lady making my food was extremely rude and then when I asked for cilantro she said "we don't do that here" No napkins stocked, trash littered the drink station. I'm not used to Chipotle being on this low of a level.
Atmosphere: 2
Food: 5
Service: 2
Chipotle food is Chipotle. You know what you're getting. The trouble I have is the messy environment and lack of acknowledgement from the staff. I know this is a busy location, but that also means all hands on deck. Cleaning, greeting customers, helping customers, etc.
At 8:30p on a Sunday, I should be seeing and hearing 3-4 employees standing in the food prep area laughing while 6 people are in line not getting help. I'm not against having fun and enjoying your work environment, but you're still at work. At least say "we'll be with you in a moment!" I also acknowledge that I don't work nor have I ever worked at a Chipotle so I don't know if those making online orders are able to help walk-ins.
Also, there appeared to be an issue with the door latch and there was receipt paper tapped over it. It is not a good look. If there is an issue out of a businesses control, you need to do your best to make it look presentable. Also, I always end up sweating while waiting in line and ordering.
Love you Chipotle. Please look into making this location better for us <3
Atmosphere: 3
Food: 4
Service: 3
Vegetarian options: Sofrita (Plant based)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Roasted Chili-Corn Salsa, Fajita Veggies, Queso, Chips, Salad
Restaurantji Recommends
Love it here great food always left overs 😋 and great prices
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Queso, Steak, Kid's Build Your Own, Quesadilla, Chips
Barely a partial bowl
Atmosphere: 1
Food: 1
Service: 1
The staff is rude, the level of discrimination and hate that they have, I cannot Imagine how they run this business! Never coming back.
Atmosphere: 1
Food: 1
Service: 1
Cost alot a family could not afford it
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Steak
Food is always great but I always have to go in person. Three times I've had delivery only for my food to be completely wrong. They seem to care more when your standing there..
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Chips & Guacamole, Poppi Orange, Chicken Rice Queso Bowl
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