Cold Stone Creamery

I ordered a signature creation mint chocolate chip. it should have chocolate chip, brownie and fudge…If you are not attentive when they prepare it, they do not add all the ingredients, they forget the brownie :( …. 😡

Sean goes above and beyond. Such a wonderful young man! Thanks again, Sean!

Atmosphere: 5

Food: 5

Service: 5

See Arturo. He'll fix you up right!

Atmosphere: 5

Food: 5

Service: 5

Asia was extremely nice and informed us of the rewards that cold stone has to offer we signed up right away

Atmosphere: 5

Food: 5

Service: 5

We constantly adore the ice cream. However, we have had some unease with the services provided there. However, today's worker was incredibly kind and efficient despite working alone. I hope she has a coworker who can help her.I appreciate her .

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Devotion

We arrived at the restaurant at 9:07 PM, and stayed for about 35 minutes. There were two employees working, but only one was managing the line while the other focused on cleaning for closing. Having worked in fast food for many years, I know that customers should always come first. Additionally, the employee who was cleaning was extremely unfriendly, which contradicts the promise statement on the wall about providing a friendly experience. This experience occurred on 08/14/2024 at closing time.

Atmosphere: 2

Food: 4

Service: 1

Service is insanely slow. It should not take 30 minutes to serve ice cream. They're desperately understaffed for the amount of business they receive. Until they hire more people and serve their customers in a timely manner, I cannot recommend this location.

Atmosphere: 3

Food: 3

Service: 1

Visited today and there was only one person working. The poor thing was running back and forth serving a line of people and didn’t stop once. It’s despicable the owners would let an employee work the night by themselves and not come in to help.

Good ice cream and atmosphere, along with some great workers. What more could you ask for?

Atmosphere: 5

Food: 5

Service: 5

After a recent visit I noticed on my bank statement the total didn't match what I tipped. It was only a 5 dollar difference- not a big deal. I called the store and spoke to the manager that claims they "don't save cc receipts" even tho it was 48 hours ago which seems insane to me. The manager was extremely rude and offered zero help. Coldstone is Coldstone I can go to any location and get the same ice cream but I will not go back to this location with rude and dishonest staff.

Atmosphere: 5

Food: 5

Service: 1

banana cream pudding ice cream was good, but the older employee with the purple glasses was very rude. she also called me "my lady". i am a man.

Atmosphere: 1

Food: 5

Service: 1

Locked the doors several minutes before 9:30pm so we couldn’t spend money, other than that it’s delicious. 3/26/24 north rock

Ice cream was great presentation was poor didn't look like the pictures. Very busy and short staff but friendly service. If you're counting calories get the like it size which is there small.

Atmosphere: 4

Food: 4

Service: 5

This is the only ice cream I will eat. I always go to the one on Rock Road.

Atmosphere: 5

Food: 5

Service: 5

Me and my family just went and made it at 10:55 and they were still serving these girls and we were about to come in and the two night shift girlies saw us and locked the

Atmosphere: 1

Food: 5

Service: 1