For the second time in a row are pizza that was supposed to be thin and crispy was absolutely drenched in cheese, soggy and disgusting. Most of it was left because we couldn’t even eat it. It was so soggy. Not to mention having to wait at the window forever without being greeted after ringing the bell. We will stop ordering from this Domino’s and go to Pizza Hut. If you do not stop drowning our pizza with cheese, it’s absolutely disgusting and inedible.
Atmosphere: 1
Food: 1
Service: 1
Aryana Russell
Offers drive through pick up, window has a piece of paper taped to the window saying to call or knock on window to check in. Doesn’t answer the call or even acknowledge me at the window. I don’t need immediate service but being acknowledged would be decent.
jack Hammer
Ordered from the store at 2047 west 21st north and never received my order and tried calling them and was on hold over 30 minutes, tries calling other stores and same thing I was on hold without anyone answering, don't waste your time ordering from any location.
Atmosphere: 1
Food: 1
Service: 1
Brandi Ruedy
Our order was over 30 mins late and that was only because we went to the store an hour after ordering to find out what was going on. The lady working was very nice and told us they were about an hour and a half behind on all orders but would bump us to the top of the list. Once we finally got our pizzas, we headed home I ly to find out the order was wrong. My fault for not checking them before we left but gave the benefit of the doubt that they had it right. Tried to go back online and leave comments on the comment card but the order was never marked as "picked up" in their system so I was unable to do so. We drove 20 mins to pick up the pizza and didn't really feel it was worth it to drive all the way back considering the wait time. So we are out $40 for an order that was wrong. This is the second time this exact thing has happened at this location. Needless to say, we won't be returning. It's sad because they used to be worth the drive for us!
Atmosphere: 2
Food: 2
Service: 3
Kedzie Clymer
Delivered to the wrong house then had an attitude with me cause she messed up, luckily they got me a new pizza but they didn’t offer to take the deliver fee off even though they knew I was coming in to get it so they don’t mess up again.
Atmosphere: 1
Service: 1
Mari Lopez
I mean I'd understand if you didn't like pineapple pizza, but you didn't have to do it like this. I would have appreciated a note or somth tbh ? still ate it tho I love dominos but idk how to feel abt this one
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Pizza Hawaiana
William
I never did like domino's but I gave it one last shot
Atmosphere: 4
Food: 4
Service: 3
Thomas Johnson
So I ordered a late dinner over a month ago and it was delivered inedible. The stuffed cheesy bread was burnt to a crisp and the pizza that was supposed to have extra sauce had very light if any and was dry. Still not a big deal I trust dominos I've been a customer my whole life. On the exceptionally rare occasion there has ever been an issue the were always quick to make it right. I took pics and reported it through the app before making some soup and grilled cheese for dinner. The restaurant had closed already by the time the delivery made it to us. To my surprise no one ever called or emailed no communicate whatsoever. Maybe my message didn't go through I thought that must be the case. No it had indeed gone through and still radio silence on behalf of dominos so I shoot an email and finally about a week later get a message from corporate s Customer service explaining that they had referred the issue back to the franchisee to allow them the honor of making it right and ensuring my loyalty. Rest assured the franchisee will be reaching out anytime now check your spam I was told . A week has passed and I send another brief hey still no word to the email address I had been interacting with I'm now told that looking in to the issue she sees that the store remade my order and I should be contact with that what more did I expect for this to be resolved. ??? No they didn't and If they did it didnt go to me. I could tell she didn't believe me and now I get no response for over a week now. Who ever owns This location is dishonest and has no loyalty to their customers. Loyalty is something the restaurants rely on especially the pizza business. I am disappointed in dominos and angry at this franchisee for damaging the relationship I have with dominos and since they are my local store since moving here recently I'm looking a local pizza joint to take my one or two orders per week that this guy obviously doesnt want . Ordered tonight to see if it's any better it's been over a month and I still havent had the order replaced let's see if he makes me regret it or if it's like I thought just a bad night last time and a sorry lying franchisee who paints his customers to be the villain...shameful none the less
Quick, and polite. Staff is always giving it's best to the customer...and if we need to wait, their willingness and efforts to hurry get things done, are really appreciated and makes a world ofca difference.
Atmosphere: 5
Food: 5
Service: 5
Lord Night Villain
Great location
Atmosphere: 5
Food: 5
Service: 5
Daniel Chavez
This is the second time they have given me the pizza without chicken breast, that's why we ordered it and they still end up giving you what they want.Also you can't leave comments within the app.
Food: 1
Service: 1
Joe Fazzio
The pizza is not good tasting . Just a cheap pizza
Atmosphere: 1
Food: 1
Service: 2
pamilab2024
Not sharing a poor unsatisfactory review. It can be fixed. I just happened to be the chosen one. Bad news starting with we were unable to identity the plethora of appetizers not only by observation also by dull cool /cold at tasting. Bland ,burnt, dry, cold charred black cheese not on one all. Not to mention time . Believe me all of this took and is a still taking up my time. Over the top with taking one on the chin. We gratefully paid without question. This is the result. Not the end finish this as the policy us written . satisfaction has not been honored.
For the second time in a row are pizza that was supposed to be thin and crispy was absolutely drenched in cheese, soggy and disgusting. Most of it was left because we couldn’t even eat it. It was so soggy. Not to mention having to wait at the window forever without being greeted after ringing the bell. We will stop ordering from this Domino’s and go to Pizza Hut. If you do not stop drowning our pizza with cheese, it’s absolutely disgusting and inedible.
Atmosphere: 1
Food: 1
Service: 1
Offers drive through pick up, window has a piece of paper taped to the window saying to call or knock on window to check in. Doesn’t answer the call or even acknowledge me at the window. I don’t need immediate service but being acknowledged would be decent.
Ordered from the store at 2047 west 21st north and never received my order and tried calling them and was on hold over 30 minutes, tries calling other stores and same thing I was on hold without anyone answering, don't waste your time ordering from any location.
Atmosphere: 1
Food: 1
Service: 1
Our order was over 30 mins late and that was only because we went to the store an hour after ordering to find out what was going on. The lady working was very nice and told us they were about an hour and a half behind on all orders but would bump us to the top of the list. Once we finally got our pizzas, we headed home I ly to find out the order was wrong. My fault for not checking them before we left but gave the benefit of the doubt that they had it right. Tried to go back online and leave comments on the comment card but the order was never marked as "picked up" in their system so I was unable to do so. We drove 20 mins to pick up the pizza and didn't really feel it was worth it to drive all the way back considering the wait time. So we are out $40 for an order that was wrong. This is the second time this exact thing has happened at this location. Needless to say, we won't be returning. It's sad because they used to be worth the drive for us!
Atmosphere: 2
Food: 2
Service: 3
Delivered to the wrong house then had an attitude with me cause she messed up, luckily they got me a new pizza but they didn’t offer to take the deliver fee off even though they knew I was coming in to get it so they don’t mess up again.
Atmosphere: 1
Service: 1
I mean I'd understand if you didn't like pineapple pizza, but you didn't have to do it like this. I would have appreciated a note or somth tbh ? still ate it tho I love dominos but idk how to feel abt this one
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Pizza Hawaiana
I never did like domino's but I gave it one last shot
Atmosphere: 4
Food: 4
Service: 3
So I ordered a late dinner over a month ago and it was delivered inedible. The stuffed cheesy bread was burnt to a crisp and the pizza that was supposed to have extra sauce had very light if any and was dry. Still not a big deal I trust dominos I've been a customer my whole life. On the exceptionally rare occasion there has ever been an issue the were always quick to make it right. I took pics and reported it through the app before making some soup and grilled cheese for dinner. The restaurant had closed already by the time the delivery made it to us. To my surprise no one ever called or emailed no communicate whatsoever. Maybe my message didn't go through I thought that must be the case. No it had indeed gone through and still radio silence on behalf of dominos so I shoot an email and finally about a week later get a message from corporate s
Customer service explaining that they had referred the issue back to the franchisee to allow them the honor of making it right and ensuring my loyalty. Rest assured the franchisee will be reaching out anytime now check your spam I was told . A week has passed and I send another brief hey still no word to the email address I had been interacting with I'm now told that looking in to the issue she sees that the store remade my order and I should be contact with that what more did I expect for this to be resolved. ??? No they didn't and If they did it didnt go to me. I could tell she didn't believe me and now I get no response for over a week now. Who ever owns This location is dishonest and has no loyalty to their customers. Loyalty is something the restaurants rely on especially the pizza business. I am disappointed in dominos and angry at this franchisee for damaging the relationship I have with dominos and since they are my local store since moving here recently I'm looking a local pizza joint to take my one or two orders per week that this guy obviously doesnt want . Ordered tonight to see if it's any better it's been over a month and I still havent had the order replaced let's see if he makes me regret it or if it's like I thought just a bad night last time and a sorry lying franchisee who paints his customers to be the villain...shameful none the less
Food: 1
Service: 1
In my opinion.. best pizza in town.
Atmosphere: 5
Food: 5
Service: 5
excellent location
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Quick, and polite. Staff is always giving it's best to the customer...and if we need to wait, their willingness and efforts to hurry get things done, are really appreciated and makes a world ofca difference.
Atmosphere: 5
Food: 5
Service: 5
Great location
Atmosphere: 5
Food: 5
Service: 5
This is the second time they have given me the pizza without chicken breast, that's why we ordered it and they still end up giving you what they want.Also you can't leave comments within the app.
Food: 1
Service: 1
The pizza is not good tasting . Just a cheap pizza
Atmosphere: 1
Food: 1
Service: 2
Not sharing a poor unsatisfactory review. It can be fixed. I just happened to be the chosen one. Bad news starting with we were unable to identity the plethora of appetizers not only by observation also by dull cool /cold at tasting. Bland ,burnt, dry, cold charred black cheese not on one all. Not to mention time . Believe me all of this took and is a still taking up my time. Over the top with taking one on the chin. We gratefully paid without question. This is the result. Not the end finish this as the policy us written . satisfaction has not been honored.
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