Freddy's Frozen Custard & Steakburgers

Spent 15 minutes waiting and asking if they were ready to take my order, only to wait another 15 at the window (there was a single car ahead of me). I wouldn’t even be upset if the person at the window, who was also on the headset, didn’t act like I was inconveniencing them. Short, snappy responses throughout when I was gracious and patient. Similar experiences in the past few months. Good food but the customer service leaves a bad taste in my mouth.

Food is Great. Employees were really nice . Service was quick. Environment was clean . Totally impressed 😁. Happy Holidays 😀🙃🫠

Kid-friendliness: {Clean}! High chairs n booster seats 😀

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Double Bacon Cheeseburger, Cheeseburger, Steak Burger, Double Steakburger Lettuce Wrap, Fries, Chicken Tenders, Sandwich, Chili Cheese Dog, Hot Fudge, Burger, Turtle M&M and Dirt&Worms Sundeas, Turtle - M&M - Dirt & Worms, French Fries, Brownie, Chicken Sandwich, Cheese Fries, Cheese Curds, Veggie Burger, Onion Rings

Quality is taking a hit at this location. Fry's are almost always soggy anymore, and have no seasoning on them like they used to.

This last visit, my sandwich looked like it went through a tornado. Buns torn up, paddies were in pieces, pickles on top of pickles. And I don't think there was any seasoning on the sandwich either.

Atmosphere: 3

Food: 2

Service: 4

Freddy's knows how to treat their veterans. Good food, good service.

Atmosphere: 5

Food: 5

Service: 5

Drive-thru staff was incredibly rude when being asked questions that are 100% within the scope of their job like to repeat the price because the microphone is quiet. I don't want to be groaned at for trying to make sure my order is correct. This mostly seems to be a problem with the night staff.

Atmosphere: 1

Food: 1

Service: 1

I love going to Freddy’s it’s a new experience every-time!!! The employees are my favorite they make sure everything bc is right and good to go! The managers are lovely and easy to have conversations with. Overall 10/10 would go all the time if I good. Thank you for making me feel like a Fred head when I come in!!

Atmosphere: 5

Food: 5

Service: 5

This place is awesome. I recommend it to everyone..

Atmosphere: 5

Food: 5

Service: 5

Ordered through freddies app. Went inside when it was about 5 minutes before ready to be picked up. My food did not appear to be ready as it was not in the digital pickup area. I waited a bit before seeing 2 shakes/malts next to a bag near the counter. I was asked if i was waiting on an order, i said yes and it turned out my order had been just sitting on the counter with my cold desserts just sitting out for at least 4 minutes. Not enthused with this result of using the app if it leads to it just sitting on the counter with no notice of it being ready.
Edit: in addition we were not given any sauces either. Luckily we have a bottle of freddies sauce but this is disappointing.

Atmosphere: 2

Food: 1

Service: 2

Recommended dishes: Burger, French Fries

Waited in line for probably 30 minutes and got to the window and they didn’t know our order. We restated the order and we were given our food and drove home, only to open up a bag of food that was absolutely not ours.

Food: 3

Service: 1

Wonderful service!

The prices are high for what you get.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Freddy's Original Double Combo

Hope was very nice and helpful and kind. I will be back and pink lemonade amazing

Atmosphere: 5

Food: 5

Service: 5

Usually, I'm thru the drive thru pretty quick, but this day was slow. I'm not sure why, but the food was good as usual.

Food: 5

Service: 4

Delicious!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Freddy's Original Double Combo

I couldn't hear the order taker while in the drive through. Once I received my food the containers were half empty and the burgers were the wrong kind.

Food: 1

Service: 1