McDonald's

11989 E Kellogg Dr, Wichita
(316) 683-4852

Recent Reviews

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Kayla Hawkins

The cashier was great, made me and my friend laugh. He was working his tail off because the line was wrapped around the building. Found out big Mac sauce on a McChicken is the way to go.

Atmosphere: 4

Food: 5

Service: 5

Ryan Giesy

Place very slow and the manager is very rude and the drive was very slow

Service: 1

Liz Schnetzler

Usually McDonald's is quick. Even when they're busy but this McDonald's is empty and it took 20 mins in the drive through to get very basic food with only 1 person in front of us. The fries were limp and soggy so I'm not really sure why the wait was so long. I'd skip if I were you

Food: 2

Service: 1

Tim Chavez

Its Macdonalds. Food was fast. Food was good. I dint have any trouble hearing the lady on the ordering speaker.

Atmosphere: 4

Food: 4

Service: 4

ChuaFBA

If you want something missing from your order go to this place, if you also want to deal with wait times when no one ahead of you, come here also! This McDonalds never fails to get your order wrong. Double check your orders!!!!!!!!!!

Atmosphere: 1

Food: 1

Service: 1

danny miller

Should be avoided. Lazy and disorganized staff. You will unfortunately be sitting in line for an extended period even during a slow time. This has been a poor performing McDonald's for over a year now. Do better.

Atmosphere: 1

Food: 1

Service: 1

Brittaney Payne

The young man working tonight was phenomenal. He was slam packed with customers after midnight and was doing a fantastic job getting to everyone and was so polite! I hope whoever he is, he gets the recognition he deserves!! I appreciate his patience and attention to every customer. They were understaffed and still went above and beyond expectations. Some of the best McDonald's I've had in years.

Atmosphere: 5

Food: 5

Service: 5

mcpando89

I got raw chicken

Sadie Tolbert

Has the drive thru waiting over an hour to order food

Richard Dawn

The food is good enough for the price. Service could be a bit friendlier.

Food: 4

Service: 2

Martha Ray

Do not eat here I tried to get a drink a roach came out . Another thing , A young African American took my order on counter and Brenda ( I only know her name because someone called her name mins before ) yelled at the young lady with red hair and told her to take an order out between her helping me . Poor young lady she look frustrated and scared to say anything and stop between her helping me to do what the manger said to do on June 28 . Brought my food out , everything was cold as well

Atmosphere: 1

Food: 1

Service: 1

Gabe

I’m not one to put folks on blast and I try to handle everything at the lowest level, but this… well, this is one of those moments in life where it would do no good to bother with first line supervisors or even trying to return cold food because you don’t want anything further to deal with.

Came in around 6:15 on a Tuesday evening and was the ONLY customer in the place save for the one car that pulled in to the drive through as I arrived. I actually thought the place was closed at first.

The first thing I noticed upon entering was my shoes sticking to the floor at each step. “No biggie” I thought.
Then I saw the trash and what appeared to be dried ketchup present on almost every other table. The three trash cans were overflowing and the beverage/ condiments area was in desperate need of attention.
The dining room and front counter were completely empty. All staff were gathered in the back.
After a few moments I happened to make eye contact with one who immediately turned on her heal and disappeared again without a word. Several minutes passed before a young lady(?) came to the register and mumbled something I didn’t understand (a greeting perhaps?) and then proceeded to pop the pimples on her chin and wipe the residue on the counter. She continued wiping her face for the duration of my time at the register and only mumbled when she spoke.
After completing the arduous task of taking my order at 6:24 pm., she then used the same hand to separate a cup from the stack and sort of handed / tossed it to me while walking away.
On the plus side I was able to get a single solitary ice cube from the ice machine to cool down my freshly poured room temperature soda. So, you know, yay for me!

The fries were colder than my drink but the burger was decent.

Curiosity got the best of me so I sat in the dining room for about 30 minutes just to see if my impressions were wrong. For 20 minutes I remained the only person there with only a handful of cars braving the drive through. The only time I saw an employee was when they would take food to someone they’d parked.

Eventually a few folks trickled in and received the same level of service I had.

As I was getting up to leave, the young lady who took my order came out to refill the ice machine. Placing her hands inside the mouth of the bucket, she’d hoist it to the opening of the ice machine and steady the bucket in place by supporting it with her hands on the bottom (which had just been sitting on the floor). She repeated this process three or four times, wiping her face and pinching at pustules between each iteration.

Fully convinced now that this was not just an off day for the staff at this location, I compressed the trash in the can at the nearest exit so I could deposit my own, and departed the facility.

I can say without any reservation whatsoever that I have witnessed cleaner facilities, better hygiene, higher quality food, and better service by the common street venders in Iraq and Afghanistan, than I did here today.

Atmosphere: 1

Food: 1

Service: 1

Sherry L

I would say that my visits are good but they never are. There are only two employees that have every really been nice and considerate. Props to the younger workers but as for two grown employees one named Brenda and another employee who is an older bald guy and seems to work nights are the rudest employees I have had to deal with! The last issue I had was when I was ready to pay and was going to use my tap pay. He claimed the machine couldn't reach and when I tried to give him my card or phone he refused and then he just left the machine hanging out the window for me to run my card. How lazy can one person be! Then he acts like im in the wrong. Then with Brenda when I asked for extra sauce she looked at me with disgust and closed her window then came back and said here!

Service: 1

lazycrackergaming !

This McDonald's is extremely slow. We waited 20 minutes just for 4 Mcdoubles and 2 medium fries, while staff inside just stood around and did nothing.

Atmosphere: 1

Food: 1

Service: 1

Brian Ewing

Friendly, helpful service during take out order at the counter

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