Easy way for my wife & I to have a light breakfast or a brunch. Fast and easy service on line, in person... now drive-thru. Had to revised to add Christmas helpers at Panera on N. Maize / 29th. Everyone was smiling.
Atmosphere: 5
Food: 5
Service: 5
A W
It’s pretty horrible. It’s like they forget that it’s pretty expensive for mediocre food. We won’t be back to this location.
Atmosphere: 1
Food: 2
Service: 1
Lumi 16
The food was like any other store of Panera bread, not a problem and no need for extra comment. But the staff did treated me strangely. They were impatient, rolling their eyes, having a strange attitude, and that's all. But I didn't do anything strange, I just walked in and bought food like in other fast restaurants. Is it because I have an accent and is clearly Asian immigrant? (I dress in normal clothes, don't smell weird, don't talk loudly. No. I don't think I disrespected anyone, never tried to do that.) This is just a guess, I don't know. Well! The other stores of Panera bread is still good! I love Panera bread. But this store is a bit strange. I hope it is just a stressful day for the staffs. But you shouldn't take it out on customers you know?
Atmosphere: 1
Food: 3
Service: 1
Sydney Grimm
There was a maggot in my food.
Kimberly Rose
I’m giving one star because the person preparing the food was cleaning counters and backing trash and using sink a dirty sponge to scrub the metal surfaces when I came in to order, And upon receiving the order, Went straight from cleanup to preparing my meal without bothering to wash his hands!!!! Not only is that disgusting but it’s a huge health code violation. I am amazed that I would have to say anything, This should just go without saying— Before you make food for a customer, wash your hands!
Also, the establishment smells like mildew in the dining room, and I can’t quite figure out how it is that no one has noticed this And the food qualities is inconsistent as far as the freshness of the food it is definitely inconsistent.
Atmosphere: 1
Food: 1
Service: 1
The Crispy Critic
Ah yes, the Panera I visit every six months the way some people check on a dying houseplant—just to confirm it’s still struggling.
This location has a commitment to bad customer service that honestly deserves an award. Today’s drive-thru experience felt like an improv show where no one remembered the script, the cues, or the concept of customer interaction.
The window opened. The girl stared. Then she left. Window open. Six minutes passed. I had time to contemplate life, the universe, and how I ended up in a drive-thru existential crisis. She finally returns, bag in hand, simultaneously taking another order while looking directly at me like an NPC glitching mid-dialogue.
She tells me they’re out of something and hands me… something else entirely? I inform her, calmly, that I did not order whatever mystery item she’s trying to pass off. She responds with one raised finger—Queen Elizabeth–style dignity—and shuts the window like she’s slamming a novel shut. No explanation. No apology. Possibly a side quest I failed? We’ll never know.
She reappears, hands me the bag, disappears again, and I’m left holding a frozen baked good at 7 PM like I just lost a round of “Panera Roulette.” Still no receipt. This place treats receipts like ancient relics that must never fall into civilian hands.
Sat at the window debating whether waiting another minute would summon a manager, a deity, or maybe a cry for help. Ultimately decided it wasn’t worth risking another interaction.
As a former food service worker: Retrain. Your. Staff. This place is a sociological experiment at this point.
Atmosphere: 2
Food: 1
Service: 1
Leigha Jackson-Evans
Looks like I'm not the only one disappointed in Panera's rapid degeneration. Spend your money at a local business, not this place. Used to love their bagels - now they are much smaller and lower quality. Always got the delicious crunchy topped cinnamon bagels, and the amazing browned, cheesy Asiago - now they look like weirdly shaped muffins with a suspicious * shaped stamp on the top - and no crunchy or cheesy topping to speak of. The new location has the atmosphere of an airport - I miss the old cozy atmosphere, dated upholstery and all :(
Atmosphere: 1
Food: 1
Service: 4
Mason Taylor
This location is the best!! The employees are absolutely amazing! This pretty blonde girl, Ella, is always in such a good mood and is always at the counter or at the drive through window with a huge smile on her face! She is so determined and always manages to hold herself and her coworkers accountable. The women that work in the back are all so kind and truly so hilarious! The stores general manager is also phenomenal! She is quick to solve and resolve any mistake but to nh knowledge there hardly is any!! Overall love the food, the people, and the place! Always always always remember that fast food workers are PEOPLE too!!! The Panera staff is amazing and maybe this will help you next time to reach out and say hi!! 10/10!!
Atmosphere: 4
Food: 5
Service: 5
Molly Watson
Service and atmosphere was good it was nice, first time going to Panera food I'm giving 1 star only because I did not order food, my party off 3 got drinks and sat outside on the patio will return again and recommend!
Atmosphere: 4
Food: 1
Service: 4
devin
They are always very professional when they take your orders and greet you. the food is delicious, I love the hot sandwiches and they are very fast with preparing your order and getting it to you so you can go about your day
1/5 Stars Panera Bread: Where Your Order is Ready... to Disappoint You
Ah yes, Panera—the land of overpriced soup and the promise of fast-casual efficiency. I walked in with hope in my heart and hunger in my soul. My online order was marked “READY” in the app. The heavens opened. The angels sang.
I approached the counter like a child on Christmas morning.
Me: “Hi! Just picking up my order.” Panera Employee (without looking up): “It’ll be 10 more minutes.”
Ma’am… the app says it’s ready. My sandwich has allegedly been sitting in the digital ether for 5 minutes. Am I being catfished by a broccoli cheddar illusion?
I waited. And waited. Time slowed. Children aged. My beard grew longer. I think I saw a tumbleweed roll past the lemonade machine. Meanwhile, the staff moved like they were in a slow-motion indie film about sadness and bread.
After one existential crisis, I was handed my order that felt like it had gone to therapy for abandonment issues.
Moral of the story: if you like mystery, suspense, and sandwiches that arrive fashionably late like a diva at brunch, Panera is the place for you.
If you need me, I’ll be somewhere else. Eating a sandwich. From this decade. WORST location served with incompantce. 🍀
Atmosphere: 1
Service: 1
Cheryl Simkins
The food is constantly good. My sandwich wasn't made exactly as ordered (no lettuce when asked for no onion) but not a huge deal. I would eat here more often but it's pricey.
Food: 5
Service: 5
Brianna Ostmeyer
Given this place 5 chances and every single time they continue to give us the complete wrong order and get slower and slower every time.
Dan Pierret
not impressed with this new location. tile floor and harsh surroundings make it loud and echoey. at 1:15 when we came in they were out of avocado and a couple other items. requested toasted sandwich and got it barely warmed. requested dressing on the side, and it was on the salad, not on the side. most tables were open and available for seating, but every one of them was dirty. the beverage bar was out of lids and napkins. service was barely there. even if they improve their service, the poor ambiance will probably encourage us to stick with the location on ridge road
Atmosphere: 1
Food: 3
Service: 2
Amy Phillips
Cleaned our own table while employees chatted. Not one clean table in the entire restaurant
Easy way for my wife & I to have a light breakfast or a brunch. Fast and easy service on line, in person... now drive-thru. Had to revised to add Christmas helpers at Panera on N. Maize / 29th. Everyone was smiling.
Atmosphere: 5
Food: 5
Service: 5
It’s pretty horrible. It’s like they forget that it’s pretty expensive for mediocre food. We won’t be back to this location.
Atmosphere: 1
Food: 2
Service: 1
The food was like any other store of Panera bread, not a problem and no need for extra comment.
But the staff did treated me strangely. They were impatient, rolling their eyes, having a strange attitude, and that's all. But I didn't do anything strange, I just walked in and bought food like in other fast restaurants.
Is it because I have an accent and is clearly Asian immigrant? (I dress in normal clothes, don't smell weird, don't talk loudly. No. I don't think I disrespected anyone, never tried to do that.)
This is just a guess, I don't know.
Well! The other stores of Panera bread is still good!
I love Panera bread.
But this store is a bit strange.
I hope it is just a stressful day for the staffs.
But you shouldn't take it out on customers you know?
Atmosphere: 1
Food: 3
Service: 1
There was a maggot in my food.
I’m giving one star because the person preparing the food was cleaning counters and backing trash and using sink a dirty sponge to scrub the metal surfaces when I came in to order, And upon receiving the order, Went straight from cleanup to preparing my meal without bothering to wash his hands!!!! Not only is that disgusting but it’s a huge health code violation. I am amazed that I would have to say anything, This should just go without saying— Before you make food for a customer, wash your hands!
Also, the establishment smells like mildew in the dining room, and I can’t quite figure out how it is that no one has noticed this And the food qualities is inconsistent as far as the freshness of the food it is definitely inconsistent.
Atmosphere: 1
Food: 1
Service: 1
Ah yes, the Panera I visit every six months the way some people check on a dying houseplant—just to confirm it’s still struggling.
This location has a commitment to bad customer service that honestly deserves an award. Today’s drive-thru experience felt like an improv show where no one remembered the script, the cues, or the concept of customer interaction.
The window opened. The girl stared. Then she left. Window open. Six minutes passed. I had time to contemplate life, the universe, and how I ended up in a drive-thru existential crisis. She finally returns, bag in hand, simultaneously taking another order while looking directly at me like an NPC glitching mid-dialogue.
She tells me they’re out of something and hands me… something else entirely? I inform her, calmly, that I did not order whatever mystery item she’s trying to pass off. She responds with one raised finger—Queen Elizabeth–style dignity—and shuts the window like she’s slamming a novel shut. No explanation. No apology. Possibly a side quest I failed? We’ll never know.
She reappears, hands me the bag, disappears again, and I’m left holding a frozen baked good at 7 PM like I just lost a round of “Panera Roulette.”
Still no receipt. This place treats receipts like ancient relics that must never fall into civilian hands.
Sat at the window debating whether waiting another minute would summon a manager, a deity, or maybe a cry for help. Ultimately decided it wasn’t worth risking another interaction.
As a former food service worker: Retrain. Your. Staff. This place is a sociological experiment at this point.
Atmosphere: 2
Food: 1
Service: 1
Looks like I'm not the only one disappointed in Panera's rapid degeneration. Spend your money at a local business, not this place. Used to love their bagels - now they are much smaller and lower quality. Always got the delicious crunchy topped cinnamon bagels, and the amazing browned, cheesy Asiago - now they look like weirdly shaped muffins with a suspicious * shaped stamp on the top - and no crunchy or cheesy topping to speak of. The new location has the atmosphere of an airport - I miss the old cozy atmosphere, dated upholstery and all :(
Atmosphere: 1
Food: 1
Service: 4
This location is the best!! The employees are absolutely amazing! This pretty blonde girl, Ella, is always in such a good mood and is always at the counter or at the drive through window with a huge smile on her face! She is so determined and always manages to hold herself and her coworkers accountable.
The women that work in the back are all so kind and truly so hilarious! The stores general manager is also phenomenal! She is quick to solve and resolve any mistake but to nh knowledge there hardly is any!! Overall love the food, the people, and the place! Always always always remember that fast food workers are PEOPLE too!!! The Panera staff is amazing and maybe this will help you next time to reach out and say hi!! 10/10!!
Atmosphere: 4
Food: 5
Service: 5
Service and atmosphere was good it was nice, first time going to Panera food I'm giving 1 star only because I did not order food, my party off 3 got drinks and sat outside on the patio will return again and recommend!
Atmosphere: 4
Food: 1
Service: 4
They are always very professional when they take your orders and greet you. the food is delicious, I love the hot sandwiches and they are very fast with preparing your order and getting it to you so you can go about your day
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
1/5 Stars
Panera Bread: Where Your Order is Ready... to Disappoint You
Ah yes, Panera—the land of overpriced soup and the promise of fast-casual efficiency. I walked in with hope in my heart and hunger in my soul. My online order was marked “READY” in the app. The heavens opened. The angels sang.
I approached the counter like a child on Christmas morning.
Me: “Hi! Just picking up my order.”
Panera Employee (without looking up): “It’ll be 10 more minutes.”
Ma’am… the app says it’s ready. My sandwich has allegedly been sitting in the digital ether for 5 minutes. Am I being catfished by a broccoli cheddar illusion?
I waited. And waited. Time slowed. Children aged. My beard grew longer. I think I saw a tumbleweed roll past the lemonade machine. Meanwhile, the staff moved like they were in a slow-motion indie film about sadness and bread.
After one existential crisis, I was handed my order that felt like it had gone to therapy for abandonment issues.
Moral of the story: if you like mystery, suspense, and sandwiches that arrive fashionably late like a diva at brunch, Panera is the place for you.
If you need me, I’ll be somewhere else. Eating a sandwich. From this decade. WORST location served with incompantce.
🍀
Atmosphere: 1
Service: 1
The food is constantly good. My sandwich wasn't made exactly as ordered (no lettuce when asked for no onion) but not a huge deal. I would eat here more often but it's pricey.
Food: 5
Service: 5
Given this place 5 chances and every single time they continue to give us the complete wrong order and get slower and slower every time.
not impressed with this new location. tile floor and harsh surroundings make it loud and echoey. at 1:15 when we came in they were out of avocado and a couple other items. requested toasted sandwich and got it barely warmed. requested dressing on the side, and it was on the salad, not on the side. most tables were open and available for seating, but every one of them was dirty. the beverage bar was out of lids and napkins. service was barely there. even if they improve their service, the poor ambiance will probably encourage us to stick with the location on ridge road
Atmosphere: 1
Food: 3
Service: 2
Cleaned our own table while employees chatted. Not one clean table in the entire restaurant
Atmosphere: 1
Service: 1
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