I placed an order thru the app for a delivery. I specifically chose Pizza Hut bc I needed delivery and Doordash can never find my address. So I ordered Pizza Hut specifically to avoid that frustration. However, my delivery order was picked up by Doordash and wouldn't you guess it...after TWO hours, my Dasher messaged me they couldn't find it and asked me to meet them 2 miles away or the order would need canceled. I wasn't able to meet so the driver canceled my order. I tried to call the Pizza Hut store to have a refund processed for the order but the phone rang endlessly every time I tired. I contacted customer service and received an email saying the store manager would contact me within 3 business days to address the issue. It has been well over a week since I received that email and I have yet to be contacted and still have not received the refund. I'm out almost $60 for food i did not receive and I am extremely disappointed that this is taking SO much effort on my part, to resolve. 0/10
Service: 1
D Washburn
Very rude Pizza Hut employees at this store. I go in for my order (that I ordered online mind you) says that they’re gonna put it in the oven in 5 minutes. There was only 3 people there. Makes no sense. Very lazy and very rude. 10 out of 10 don’t recommend. They could learn a thing or 2 from the one in Delano. So embarrassing for Wichita.
Atmosphere: 1
Service: 1
jeimy hernandez
I ordered two pizzas with bacon and other toppings with a 2 liter dr pepper.When I had got to the window they had forgot my 2 liter saying that I hadn't ordered a 2 liter.When I had checked the pizza it had no bacon at all.when I called I speaked to them then they hanged up the phone on me.i tried many more times and didn't pick up.When they did pick up I asked for corporate's number but gave me a false number.
crystal crain
Ordered delivery, the delivery driver was exceptional. They forgot my drinks completely, then brought back the wrong ones
Atmosphere: 2
Food: 3
Service: 5
Jackie Roberts
The worst pizza ever. I got a stuffed crust with sausage and onion for $18.00. The toppings were pretty much non existent minimal cheese minimal sauce horrible.
Food: 1
Andrea Redford
We ordered food at 6:00 p.m., it got delivered after 9:00 p.m. and it was hard, cold, the wrong kind of pizza and the wings too were cold. They charged us full price also. Not using this pizza Hut again.
Food: 1
Service: 1
Cradaychius Langford
My food came a whole 2 hours late. It was cold in not cooked all the way. The manager was cussing in very rude in unprofessional.
Uyhuh Yum hn Vhbjnuuk
Pizza was delivered 15 minutes late, Pizza was only warm, and Pizza dough was raw
Joshua Schmitz
Food poisoning - violently ill for 16 hours after eating here. Go here at your own peril.
Atmosphere: 1
Food: 1
Service: 1
savannah owings
I had placed an order online of 1 large pepperoni stuff crust pizza, 6 piece wings, and chicken Alfredo with cheesesticks. I went through the drive thru to pick up my order and had paided only to realize that I didn't get my cheesesticks. I go in the lobby with my daughter and waited a while to finally get someone from the back to come see what was wrong. I told her that I was missing cheesesticks. She told me they forgot to make them and said it would be a few minutes..... I waited 1 hr until I got my cheesesticks and by that time the rest of my food got cold..... Never ordering from that location again.
They messed up the order for our cinnamon sticks and gave us cheese bread sticks!!!! 1 star review sorry not sorry!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Birthday Party at Pizza Hut
Jennifer Raulerson
Ordered a treat box for dinner in anticipation of pizza, breadsticks, and a desert. Pulled up to the hut lane and sat there for 10 mins, no one came to the window. Drove around to go inside to pick up my order, only to stand there for 5 for mins without anyone in sight. A girl finally comes around the corner and then immediately follows the manager. In which I must say the manager (Jacob) became very irate upon being questioned why i sat in the "hut lane" for 10 minutes unnoticed and then to come inside and no one is in sight. Very unprofessional!! To top it off i get my order home and instead of getting my desert that's included in the treat box, (I Ordered cinnamon sticks) I ended up with 2 sets of breadsticks, how disappointing!!!
Atmosphere: 1
Service: 1
Recommended dishes: Breadsticks, Pepperoni Pizza
Matt Matt
Jacob is the worst manager i have ever delt with. Learn how to manage Jacob. Customer service skills are more then terrible.
Alaitain
I bought a BBQ Chicken pizza over the weekend, 11/3/24 it wasn't very good BBQ Chicken, not what I was expecting..
Food: 3
Kelly Snavely
Pizza was a Chicago style double pepperoni. Don't except much from this location and nothing about order changed my opinion. 1/2 the pizza was plain cheese. The normal half had a total of 9 pieces of pepperoni. 5, 4 , and 3 on 1 if them. Pretty pathetic but not surprised.
I placed an order thru the app for a delivery. I specifically chose Pizza Hut bc I needed delivery and Doordash can never find my address. So I ordered Pizza Hut specifically to avoid that frustration. However, my delivery order was picked up by Doordash and wouldn't you guess it...after TWO hours, my Dasher messaged me they couldn't find it and asked me to meet them 2 miles away or the order would need canceled. I wasn't able to meet so the driver canceled my order. I tried to call the Pizza Hut store to have a refund processed for the order but the phone rang endlessly every time I tired. I contacted customer service and received an email saying the store manager would contact me within 3 business days to address the issue. It has been well over a week since I received that email and I have yet to be contacted and still have not received the refund. I'm out almost $60 for food i did not receive and I am extremely disappointed that this is taking SO much effort on my part, to resolve. 0/10
Service: 1
Very rude Pizza Hut employees at this store. I go in for my order (that I ordered online mind you) says that they’re gonna put it in the oven in 5 minutes. There was only 3 people there. Makes no sense. Very lazy and very rude. 10 out of 10 don’t recommend. They could learn a thing or 2 from the one in Delano. So embarrassing for Wichita.
Atmosphere: 1
Service: 1
I ordered two pizzas with bacon and other toppings with a 2 liter dr pepper.When I had got to the window they had forgot my 2 liter saying that I hadn't ordered a 2 liter.When I had checked the pizza it had no bacon at all.when I called I speaked to them then they hanged up the phone on me.i tried many more times and didn't pick up.When they did pick up I asked for corporate's number but gave me a false number.
Ordered delivery, the delivery driver was exceptional. They forgot my drinks completely, then brought back the wrong ones
Atmosphere: 2
Food: 3
Service: 5
The worst pizza ever. I got a stuffed crust with sausage and onion for $18.00. The toppings were pretty much non existent minimal cheese minimal sauce horrible.
Food: 1
We ordered food at 6:00 p.m., it got delivered after 9:00 p.m. and it was hard, cold, the wrong kind of pizza and the wings too were cold. They charged us full price also. Not using this pizza Hut again.
Food: 1
Service: 1
My food came a whole 2 hours late. It was cold in not cooked all the way. The manager was cussing in very rude in unprofessional.
Pizza was delivered 15 minutes late, Pizza was only warm, and Pizza dough was raw
Food poisoning - violently ill for 16 hours after eating here. Go here at your own peril.
Atmosphere: 1
Food: 1
Service: 1
I had placed an order online of 1 large pepperoni stuff crust pizza, 6 piece wings, and chicken Alfredo with cheesesticks. I went through the drive thru to pick up my order and had paided only to realize that I didn't get my cheesesticks. I go in the lobby with my daughter and waited a while to finally get someone from the back to come see what was wrong. I told her that I was missing cheesesticks. She told me they forgot to make them and said it would be a few minutes..... I waited 1 hr until I got my cheesesticks and by that time the rest of my food got cold..... Never ordering from that location again.
Restaurantji Recommends
They messed up the order for our cinnamon sticks and gave us cheese bread sticks!!!! 1 star review sorry not sorry!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Birthday Party at Pizza Hut
Ordered a treat box for dinner in anticipation of pizza, breadsticks, and a desert. Pulled up to the hut lane and sat there for 10 mins, no one came to the window. Drove around to go inside to pick up my order, only to stand there for 5 for mins without anyone in sight. A girl finally comes around the corner and then immediately follows the manager. In which I must say the manager (Jacob) became very irate upon being questioned why i sat in the "hut lane" for 10 minutes unnoticed and then to come inside and no one is in sight. Very unprofessional!!
To top it off i get my order home and instead of getting my desert that's included in the treat box, (I Ordered cinnamon sticks) I ended up with 2 sets of breadsticks, how disappointing!!!
Atmosphere: 1
Service: 1
Recommended dishes: Breadsticks, Pepperoni Pizza
Jacob is the worst manager i have ever delt with. Learn how to manage Jacob. Customer service skills are more then terrible.
I bought a BBQ Chicken pizza over the weekend, 11/3/24 it wasn't very good BBQ Chicken, not what I was expecting..
Food: 3
Pizza was a Chicago style double pepperoni. Don't except much from this location and nothing about order changed my opinion. 1/2 the pizza was plain cheese. The normal half had a total of 9 pieces of pepperoni. 5, 4 , and 3 on 1 if them. Pretty pathetic but not surprised.
Food: 2
Service: 3
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