The positive points are the following:
1. The wait staff have great personalities. Our waitress had a awesome personality. She went above her service for making sure that we had everything. The place was very busy and the waitress explained that to us. We were a party of 8 people. So, she was repeating coming back and forth to our big table.
2. The appetizers are fantastic and yes, worth the prices for them. We started out the big jalapeno poppers with shrimp inside them. Plus Onion fries as well. The taste was so good with that coating on the outside of each one of them. He order 12 of them for all of us. As we were finishing up with them. One of the managers brought out to our big table. Another round of 12 Jalapeño poppers. Plus a big size plate of onion fries as well.
3. We order all variations of steaks. We all had salads except for two people. Our steaks were fantastic cook to the way we all like them. Everyone had to ask for a box. In order to take food home because that's how much you get. We all got full from the appetizers and our salads. that we were able to see a little bit of our steaks and potatoes. But we had to take a lot home. That will tell you how big the portions are at Saltgrass.The quality is so delicious you don't need steak sauce to put on top of it.
4. The staff make sure that you do get your money worth from dining there.
The negative points are the following:
1. It was a Friday night.
2. We we're a group of eight people.
3. We got there at 6pm. The hostess said it would be an hour to an hour in a half, before we could be seated. So, no problem as we understand that from being a big party. Our problem started after an hour and a half. As the Hostess was seating other big groups who just walked in the door. I went up to the hostess station and asked what was going on? We got two different answers from two different hostesses. One hostess said it would be another 30 minutes until we could be seated. But we saw other big groups being seated ahead of us. Which didn't set well with us. Lucky one of the managers walked up to the hostess station. She heard what was going on and it didn't set well with her as well. Because the hostesses should be on the same page about seating groups.
4. We got they're at 6:00 p.m. and was not seated until 7:50. So, yes there is something wrong with that picture. We always goes there to eat and this is the first time we had a major problem.
5. Yes, I say problem because honestly there is no excuse for it whatsoever. Even being a party of eight versus a party of four.
In closing we still stood there and waited. Our bill was over $375.00.
We will continue to go back. But this one time experience was not a happy one for us.
DIANE HEATH
Food was subpar found something hard in my food said something to manager on duty didn’t seem to care and smelled like he had been drinking
Atmosphere: 2
Food: 1
Service: 1
Amy McCoskey
This was our first time eating here. I can’t say that it will be our last but I won’t go out of my way & if there’s another option (the place right down the street with a similar menu) I would probably skip this place.
Walked in & it wasn’t busy. Asked for a booth, if at all possible. Apparently this was funny. The two gals up front took forever to talk/giggle with each other & then they finally decided to seat us. Our server was excellent. She was very busy with other tables but still took great care of us.
The food wasn’t horrible but it wasn’t the best either. Definitely not worth the price. The potato soup was great. The fries weren’t anything special. The mashed potatoes were dry, yet also gummy. The breading was falling off the chicken fried steak but the chicken fried steak tasted great & had very little gristle. The gravy didn’t have much flavor & the bread wasn’t a hit for us.
I’m happy we finally gave this place a try but I won’t be sad if we don’t go back which is sad because I really wanted to love it.
Atmosphere: 5
Food: 3
Service: 3
Marilyn Kane
We had our Thanksgiving family dinner, a party of 14, here. The service was wonderful! We had the choice of the Turkey dinner special or something off the menu. The turkey slices were nice, thick, and juicy. The stuffing is not something we cared for. The ones that chose off the menu had a wonderful meal. The beef tips across from me did look delicious! Now... the pumpkin cheesecake was absolutely delectable! The atmosphere was nice. The tables are spaced nicely and not too close. We had two gift cards with two free $10 cards for a next visit (that were unfortunately left behind). We will definitely return again.
Atmosphere: 5
Food: 4
Service: 5
Trenton Rodgers
Food was amazing. My server was amazing. Only issue I had i was sat at a table where servers kept reaching over the table for stuff on ledge by me. I like my space and don't like people reaching over me when I'm eating.
Atmosphere: 5
Food: 5
Service: 5
Zach Young
Unbelievably poor performance by staff. It’s not hard to greet a customer.
Service: 1
PJM
We went here on a Tuesday around 1:30, and we sat at the bar. The bartender was also serving tables. He took our drink orders and basically disappeared for about a half hour before he came back to take our order. I ordered a salad, baked potato and steak - my wife ordered chicken and green beans. About 45 minutes later my steak and potato arrived but no salad. I reminded them I ordered a salad and it was brought out about 20 minutes later when I was finished with my steak and potato. The salad was horrible, the tomatoes were mushy and grainy and a lot of the lettuce was brown and wilted. There were very few people in the restaurant, I'm not really sure what the staff was doing.
Atmosphere: 3
Food: 2
Service: 1
Richard Steele
Great staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Chicken with Mashed Potatoes and Gravy, Mashed Potatoes, Range Rattlers, House Salad
Katie Reisman
We had an amazing experience for our 8th wedding anniversary. The service was great from start to finish and they were so kind to give us a slice of carrot cake to celebrate. The food was delicious! Would love to try to crab cakes on the next visit, thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carrot Cake
Brian Jayne
Service was extremely slow. They were very understaffed, but it was still going to be very slow. Food was way too salty and mashed potatoes came out cold
Our food was delicious and they offered home baked bread before. Even had gluten free!
Dietary restrictions: Gluten free buns
Atmosphere: 5
Food: 5
Service: 5
JOHN JENKINS
Great place for sirloin tip lunch. Great service, too..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Salad, Crab Cakes
Rene Frazer-West
My husband and I will come back without the family. As a Google reviewer / expert guide, I'm giving this experience a 3 star.
FOOD FLAVORS: 4 - most, Great FOOD TEMPS: 2 - off, not hot and mashed potatoes were below room temp maybe 60 deg CORRECT ORDER: some mistakes SERVICE: 3 - not attentive, not suggestive, For $125 ticket should have been better, could have sold more TICKET TIME: 2 - Food was very late Coming out, and we had to pass food over the fence to send back to kitchen. Waitress was unwilling to walk around to our table.
So I am quite neutral about my experience. As large as the restaurant was, and it being a Monday night, open seats (for we came at 6pm) ...they stuck us in a separate room full of other families with children. It took almost an hour to get our dinner. We Left at 7:45. Too long for all we had ordered. Ribeye $40 / Steak & Shrimp $29, / Soup & Salad $15 and two apps: Jalapeno & onion Rings, Cheese Fries ( potato wedges). 3 kid meals Mac & cheese $5 ( don't recommend), corn dogs ( yummy) $6 and chicken tenders $6. Raspberry lemonade ( delicious ) and two mixed drinks from bar.
Salt Grass has a nice friendly night manager who came to our table regarding gift cards.
Atmosphere: 5
Food: 4
Service: 4
me i
I've had better food out of a microwavable box TV dinner. The service is terrible over an hour to get a chicken fried steak at the bar for 1 person I will not be returning. And I continues to get worse as the meal moved to getting the bill.
Atmosphere: 3
Food: 1
Service: 1
Kenneth Smith
Great waitress. Food was perfect. We were a party of 6 and all was great.
The positive points are the following: 1. The wait staff have great personalities. Our waitress had a awesome personality. She went above her service for making sure that we had everything. The place was very busy and the waitress explained that to us. We were a party of 8 people. So, she was repeating coming back and forth to our big table. 2. The appetizers are fantastic and yes, worth the prices for them. We started out the big jalapeno poppers with shrimp inside them. Plus Onion fries as well. The taste was so good with that coating on the outside of each one of them. He order 12 of them for all of us. As we were finishing up with them. One of the managers brought out to our big table. Another round of 12 Jalapeño poppers. Plus a big size plate of onion fries as well. 3. We order all variations of steaks. We all had salads except for two people. Our steaks were fantastic cook to the way we all like them. Everyone had to ask for a box. In order to take food home because that's how much you get. We all got full from the appetizers and our salads. that we were able to see a little bit of our steaks and potatoes. But we had to take a lot home. That will tell you how big the portions are at Saltgrass.The quality is so delicious you don't need steak sauce to put on top of it. 4. The staff make sure that you do get your money worth from dining there. The negative points are the following: 1. It was a Friday night. 2. We we're a group of eight people. 3. We got there at 6pm. The hostess said it would be an hour to an hour in a half, before we could be seated. So, no problem as we understand that from being a big party. Our problem started after an hour and a half. As the Hostess was seating other big groups who just walked in the door. I went up to the hostess station and asked what was going on? We got two different answers from two different hostesses. One hostess said it would be another 30 minutes until we could be seated. But we saw other big groups being seated ahead of us. Which didn't set well with us. Lucky one of the managers walked up to the hostess station. She heard what was going on and it didn't set well with her as well. Because the hostesses should be on the same page about seating groups. 4. We got they're at 6:00 p.m. and was not seated until 7:50. So, yes there is something wrong with that picture. We always goes there to eat and this is the first time we had a major problem. 5. Yes, I say problem because honestly there is no excuse for it whatsoever. Even being a party of eight versus a party of four. In closing we still stood there and waited. Our bill was over $375.00. We will continue to go back. But this one time experience was not a happy one for us.
Food was subpar found something hard in my food said something to manager on duty didn’t seem to care and smelled like he had been drinking
Atmosphere: 2
Food: 1
Service: 1
This was our first time eating here. I can’t say that it will be our last but I won’t go out of my way & if there’s another option (the place right down the street with a similar menu) I would probably skip this place.
Walked in & it wasn’t busy. Asked for a booth, if at all possible. Apparently this was funny. The two gals up front took forever to talk/giggle with each other & then they finally decided to seat us. Our server was excellent. She was very busy with other tables but still took great care of us.
The food wasn’t horrible but it wasn’t the best either. Definitely not worth the price. The potato soup was great. The fries weren’t anything special. The mashed potatoes were dry, yet also gummy. The breading was falling off the chicken fried steak but the chicken fried steak tasted great & had very little gristle. The gravy didn’t have much flavor & the bread wasn’t a hit for us.
I’m happy we finally gave this place a try but I won’t be sad if we don’t go back which is sad because I really wanted to love it.
Atmosphere: 5
Food: 3
Service: 3
We had our Thanksgiving family dinner, a party of 14, here. The service was wonderful! We had the choice of the Turkey dinner special or something off the menu. The turkey slices were nice, thick, and juicy. The stuffing is not something we cared for. The ones that chose off the menu had a wonderful meal. The beef tips across from me did look delicious! Now... the pumpkin cheesecake was absolutely delectable! The atmosphere was nice. The tables are spaced nicely and not too close. We had two gift cards with two free $10 cards for a next visit (that were unfortunately left behind). We will definitely return again.
Atmosphere: 5
Food: 4
Service: 5
Food was amazing. My server was amazing. Only issue I had i was sat at a table where servers kept reaching over the table for stuff on ledge by me. I like my space and don't like people reaching over me when I'm eating.
Atmosphere: 5
Food: 5
Service: 5
Unbelievably poor performance by staff. It’s not hard to greet a customer.
Service: 1
We went here on a Tuesday around 1:30, and we sat at the bar. The bartender was also serving tables. He took our drink orders and basically disappeared for about a half hour before he came back to take our order. I ordered a salad, baked potato and steak - my wife ordered chicken and green beans. About 45 minutes later my steak and potato arrived but no salad. I reminded them I ordered a salad and it was brought out about 20 minutes later when I was finished with my steak and potato. The salad was horrible, the tomatoes were mushy and grainy and a lot of the lettuce was brown and wilted. There were very few people in the restaurant, I'm not really sure what the staff was doing.
Atmosphere: 3
Food: 2
Service: 1
Great staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Chicken with Mashed Potatoes and Gravy, Mashed Potatoes, Range Rattlers, House Salad
We had an amazing experience for our 8th wedding anniversary. The service was great from start to finish and they were so kind to give us a slice of carrot cake to celebrate. The food was delicious! Would love to try to crab cakes on the next visit, thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carrot Cake
Service was extremely slow. They were very understaffed, but it was still going to be very slow. Food was way too salty and mashed potatoes came out cold
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Our food was delicious and they offered home baked bread before. Even had gluten free!
Dietary restrictions: Gluten free buns
Atmosphere: 5
Food: 5
Service: 5
Great place for sirloin tip lunch. Great service, too..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Salad, Crab Cakes
My husband and I will come back without the family. As a Google reviewer / expert guide, I'm giving this experience a 3 star.
FOOD FLAVORS: 4 - most, Great
FOOD TEMPS: 2 - off, not hot and mashed potatoes were below room temp maybe 60 deg
CORRECT ORDER: some mistakes
SERVICE: 3 - not attentive, not suggestive, For $125 ticket should have been better, could have sold more
TICKET TIME: 2 - Food was very late Coming out, and we had to pass food over the fence to send back to kitchen. Waitress was unwilling to walk around to our table.
So I am quite neutral about my experience. As large as the restaurant was, and it being a Monday night, open seats (for we came at 6pm) ...they stuck us in a separate room full of other families with children. It took almost an hour to get our dinner. We Left at 7:45. Too long for all we had ordered.
Ribeye $40 / Steak & Shrimp $29, / Soup & Salad $15 and two apps: Jalapeno & onion Rings, Cheese Fries ( potato wedges).
3 kid meals Mac & cheese $5 ( don't recommend), corn dogs ( yummy) $6 and chicken tenders $6.
Raspberry lemonade ( delicious ) and two mixed drinks from bar.
Salt Grass has a nice friendly night manager who came to our table regarding gift cards.
Atmosphere: 5
Food: 4
Service: 4
I've had better food out of a microwavable box TV dinner. The service is terrible over an hour to get a chicken fried steak at the bar for 1 person I will not be returning. And I continues to get worse as the meal moved to getting the bill.
Atmosphere: 3
Food: 1
Service: 1
Great waitress. Food was perfect. We were a party of 6 and all was great.
Atmosphere: 4
Food: 5
Service: 5
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