24 mins for 2 shakes and a burrito. I came here with food from a different place expecting to be in and out.
Atmosphere: 5
Service: 2
Felilah May
I went here because I got an online order and I was just passing from the gym and we were the first people to get there. There was nobody there at all and they were taking over 10 minutes just to make a drink.
When we finally decided to ask why it was taking so long, they were being extremely rude, threatening to take longer threatening to cancel our order or tell us to delete the order and don’t come back. The woman in there was being very disrespectful, and she was threatening to spit in my drink
Atmosphere: 1
Food: 1
Service: 1
Lady Withtwins
DaBrandis made the experience so fun thank you so much for your great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Coney, Cheese Tots
Shirley Brownlee
Went around 6pm, not busy at all. Burger patty was not done. The hamburger had 2 bottom buns on it and was cold as were the tots. Chili cheese fries had maybe 5 fries a small spoon of chili and no cheese. The spoonful of chili was dried out and crusty like it was scraped off the bottom of the pot and very cold. Will definitely not be going back!
Atmosphere: 3
Food: 1
Service: 1
Lynn Wascher
I walked up and it was cold. Service was so fast and the waitress was so helpful and friendly.
Atmosphere: 5
Food: 5
Service: 5
Tiara DeShazer
Richelle M was amazing from the time I placed my order until I left she is literally an asset to the company. Thank you so much for treating me so well have a great day.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
Brian Wise
What more can be said about there ice, other than it "IS" the best ice to munch on. I regularly will stop and get cups of ice just to take home.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Dr Pepper
Marcos Lopez
Good customer service food always hot and fresh Everytime I'm there. Never had a issue with sonic
Atmosphere: 4
Food: 5
Service: 5
Dominique Woods
I went to this sonic today for a mozzys and a drink, when I left my entire drink flipped over and onto the passenger floor, so I pulled back into the stall and let them know what happened and asked if they would replace it. Although for a second I think they thought I was lying they did replace it and luckily I got the same carhop and she saw the mess for herself and even offered to get me some napkins. She’s a beast on her skates too lol that’s unrelated. Anyway I just wanted to shout them out for doing something kind when they didn’t have to. That restored my faith in a world full of terrible customer service.
Atmosphere: 4
Food: 4
Service: 5
Dirty South 316
Literally took me 7 attempts to order a number 2 with ketchup and mustard have now been sitting in the drive through for 15 minutes and this is ridiculous terrible customer service they really should do a better hiring process
Always one of my favorites, everything is usually fresh drinks are crisp an yummy very flavorful
Parking: Has a drive thru
Kid-friendliness: Yes watch your kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Coney, Premium Beef Hot Dogs Chili Cheese Coney, 5 Chicken Fried Steak Sandwich on Texas Toast, Chili Cheese Tots, Corn Dog, Breakfast Burrito, Popcorn Chicken, Jr Deluxe Cheeseburger, Cheese Coney, Tots, Dr Pepper, Chicken Strip, Burrito, Cheese Tots, Lemonade, Grilled Cheese, Onion Rings, Mozzarella Sticks, Chili, Sandwich
Amber Chåoss
If I could give this location negative stars I would. Almost every time I go to this location there's an issue. Today I had placed 3 orders. (One of the orders was only a drink, and the reason for 3 orders it was for multiple people) it took almost 25 minutes for me to receive the food from the 1st order, then another 10 minutes for the second to arrive. (When I pulled in i had pushed the button to ask for a drink tray and let them know I had multiple orders so they wouldn't have to make multiple trips. After they answered 3 other cars that pulled up to order after I already pushed the button they greeted me and told me to hold on and never got back to me.) By the time I received my 2nd order I noticed some of the items were missing, and only received half a thing of fries. I asked the carhop about it and have her a$3 tip. She brought out a drink tray and said she'd go check on my other items. 10 more minutes passed and I asked her again as she was walking in and told her I was getting my husbands lunch which he had been on for 20 min by this point. 5 more minutes passed so I pushed the button and mentioned I had been waiting 15 min for the rest of my food and wanted to know how much longer it would be....I was just waiting on a cherry linemade, fries and small shake.... Then the same female came out and I had to tell her for the 4th time what I was missing. I waited for over an hour for a foot long, 2 cheeseburgers, fries, tator tots, 3 drinks and 2 small shakes. By the time I got to my husband for his lunch all the food was soggy and cold, and the drinks were watered down due to having the heater on since it was cold and rainy.
It was not a lunch or dinner rush, and I was not the only ones there having issues with waiting even tho they weren't that busy. Considering I had multiple carhops come and ask me if whatever they had was my order, and after asking the few other cars that were there they walked back in with the food, probably 3 or 4 times with different orders. Which wouldn't surprise me if people ordered then left because of having to wait. If I hadn't paid online I would of done the same.
Every single time I've gone to this location there is a ridiculously long wait, even during the times I'm the only car there and just getting a drink. 90% of the time if I order food it's wrong or missing things. I only decided to write a review this time, because the trip today was so frustrating my anxiety was through the roof by the time I left I almost wrecked. I've never been as stressed in my life, and definitely not getting food. I wasn't rude once to any of the employees because it does no good, plus it's a ugly attitude trait. I hope that whomever runs or owns this location sees this, and do some massive retraining, hiring, firing whatever needs to be done. This sonic location is a complete joke and has very incompetent employees. If you've ever got into it with your spouse and after screaming at the top of your lungs, slamming/throwing shit, crying then one of you leaving it kicking the other out cuz u left like you were just done, and that totally draining/stressed,/overwhelmed/heavy feeling u have afterwards..... That is exactly what today left me feeling like.... And I know everyone has so u can relate. So unless feeling like that is something ur goin for I would very strongly advise u to go somewhere else.
Only reason I go to this location is right by my husbands work and he likes peanut butter master shakes. Today was the last time I'll ever go to this location and would rather drive to Derby to get one and back
Atmosphere: 1
Food: 1
Service: 1
Barb (KSAviatorGal)
Route 44 Cherry ? Limeaides are awesome on a hot and muggy afternoon.
Atmosphere: 4
Food: 4
Service: 5
Shannon Crossman
Ordered four different types of drinks and or desserts, and received not one straw or spoon to go with anything. The burger I got tasted like straight grease nothing but Grease, couldn't eat it at the dog wouldn't even eat it seriously it was that bad when I got to my door to pick them up half of them had fallen over, because it was windy. It was an absolute horrific experience period and it's always something at this location. Even the doordash drivers complain about this location. So I will not be ordering from this location again I will pay the extra to have it delivered from another store. Y'all need to seriously get it together
Atmosphere: 4
Food: 1
Service: 1
Jasmine Murphree
This location drives me crazy there is never a time I’m in line less than 15 min for my food! Sometimes u sit at the speaker for like 5 min I’ve seen so many people just get out of line and drive off because they at wayyy to slow
24 mins for 2 shakes and a burrito. I came here with food from a different place expecting to be in and out.
Atmosphere: 5
Service: 2
I went here because I got an online order and I was just passing from the gym and we were the first people to get there. There was nobody there at all and they were taking over 10 minutes just to make a drink.
When we finally decided to ask why it was taking so long, they were being extremely rude, threatening to take longer threatening to cancel our order or tell us to delete the order and don’t come back. The woman in there was being very disrespectful, and she was threatening to spit in my drink
Atmosphere: 1
Food: 1
Service: 1
DaBrandis made the experience so fun thank you so much for your great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Coney, Cheese Tots
Went around 6pm, not busy at all. Burger patty was not done. The hamburger had 2 bottom buns on it and was cold as were the tots. Chili cheese fries had maybe 5 fries a small spoon of chili and no cheese. The spoonful of chili was dried out and crusty like it was scraped off the bottom of the pot and very cold. Will definitely not be going back!
Atmosphere: 3
Food: 1
Service: 1
I walked up and it was cold. Service was so fast and the waitress was so helpful and friendly.
Atmosphere: 5
Food: 5
Service: 5
Richelle M was amazing from the time I placed my order until I left she is literally an asset to the company. Thank you so much for treating me so well have a great day.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
What more can be said about there ice, other than it "IS" the best ice to munch on. I regularly will stop and get cups of ice just to take home.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Dr Pepper
Good customer service food always hot and fresh Everytime I'm there. Never had a issue with sonic
Atmosphere: 4
Food: 5
Service: 5
I went to this sonic today for a mozzys and a drink, when I left my entire drink flipped over and onto the passenger floor, so I pulled back into the stall and let them know what happened and asked if they would replace it. Although for a second I think they thought I was lying they did replace it and luckily I got the same carhop and she saw the mess for herself and even offered to get me some napkins. She’s a beast on her skates too lol that’s unrelated. Anyway I just wanted to shout them out for doing something kind when they didn’t have to. That restored my faith in a world full of terrible customer service.
Atmosphere: 4
Food: 4
Service: 5
Literally took me 7 attempts to order a number 2 with ketchup and mustard have now been sitting in the drive through for 15 minutes and this is ridiculous terrible customer service they really should do a better hiring process
Atmosphere: 1
Service: 1
Restaurantji Recommends
Always one of my favorites, everything is usually fresh drinks are crisp an yummy very flavorful
Parking: Has a drive thru
Kid-friendliness: Yes watch your kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Coney, Premium Beef Hot Dogs Chili Cheese Coney, 5 Chicken Fried Steak Sandwich on Texas Toast, Chili Cheese Tots, Corn Dog, Breakfast Burrito, Popcorn Chicken, Jr Deluxe Cheeseburger, Cheese Coney, Tots, Dr Pepper, Chicken Strip, Burrito, Cheese Tots, Lemonade, Grilled Cheese, Onion Rings, Mozzarella Sticks, Chili, Sandwich
If I could give this location negative stars I would. Almost every time I go to this location there's an issue. Today I had placed 3 orders. (One of the orders was only a drink, and the reason for 3 orders it was for multiple people) it took almost 25 minutes for me to receive the food from the 1st order, then another 10 minutes for the second to arrive. (When I pulled in i had pushed the button to ask for a drink tray and let them know I had multiple orders so they wouldn't have to make multiple trips. After they answered 3 other cars that pulled up to order after I already pushed the button they greeted me and told me to hold on and never got back to me.) By the time I received my 2nd order I noticed some of the items were missing, and only received half a thing of fries. I asked the carhop about it and have her a$3 tip. She brought out a drink tray and said she'd go check on my other items. 10 more minutes passed and I asked her again as she was walking in and told her I was getting my husbands lunch which he had been on for 20 min by this point. 5 more minutes passed so I pushed the button and mentioned I had been waiting 15 min for the rest of my food and wanted to know how much longer it would be....I was just waiting on a cherry linemade, fries and small shake.... Then the same female came out and I had to tell her for the 4th time what I was missing. I waited for over an hour for a foot long, 2 cheeseburgers, fries, tator tots, 3 drinks and 2 small shakes. By the time I got to my husband for his lunch all the food was soggy and cold, and the drinks were watered down due to having the heater on since it was cold and rainy.
It was not a lunch or dinner rush, and I was not the only ones there having issues with waiting even tho they weren't that busy. Considering I had multiple carhops come and ask me if whatever they had was my order, and after asking the few other cars that were there they walked back in with the food, probably 3 or 4 times with different orders. Which wouldn't surprise me if people ordered then left because of having to wait. If I hadn't paid online I would of done the same.
Every single time I've gone to this location there is a ridiculously long wait, even during the times I'm the only car there and just getting a drink. 90% of the time if I order food it's wrong or missing things. I only decided to write a review this time, because the trip today was so frustrating my anxiety was through the roof by the time I left I almost wrecked. I've never been as stressed in my life, and definitely not getting food. I wasn't rude once to any of the employees because it does no good, plus it's a ugly attitude trait. I hope that whomever runs or owns this location sees this, and do some massive retraining, hiring, firing whatever needs to be done. This sonic location is a complete joke and has very incompetent employees. If you've ever got into it with your spouse and after screaming at the top of your lungs, slamming/throwing shit, crying then one of you leaving it kicking the other out cuz u left like you were just done, and that totally draining/stressed,/overwhelmed/heavy feeling u have afterwards..... That is exactly what today left me feeling like.... And I know everyone has so u can relate. So unless feeling like that is something ur goin for I would very strongly advise u to go somewhere else.
Only reason I go to this location is right by my husbands work and he likes peanut butter master shakes. Today was the last time I'll ever go to this location and would rather drive to Derby to get one and back
Atmosphere: 1
Food: 1
Service: 1
Route 44 Cherry ? Limeaides are awesome on a hot and muggy afternoon.
Atmosphere: 4
Food: 4
Service: 5
Ordered four different types of drinks and or desserts, and received not one straw or spoon to go with anything. The burger I got tasted like straight grease nothing but Grease, couldn't eat it at the dog wouldn't even eat it seriously it was that bad when I got to my door to pick them up half of them had fallen over, because it was windy. It was an absolute horrific experience period and it's always something at this location. Even the doordash drivers complain about this location. So I will not be ordering from this location again I will pay the extra to have it delivered from another store. Y'all need to seriously get it together
Atmosphere: 4
Food: 1
Service: 1
This location drives me crazy there is never a time I’m in line less than 15 min for my food! Sometimes u sit at the speaker for like 5 min I’ve seen so many people just get out of line and drive off because they at wayyy to slow
Atmosphere: 1
Food: 3
Service: 1
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