I received a refund and spoke to the manager who apologized. Sometimes days are just rough like that, I totally understand. Thank you Alexandria Dominos for handling my unsatisfactory experience and turning it into a better one. Very pleased with their post-conflict resolution and keeping a customer! W management
I purchased two pizzas from my local Dominos at 7647 Alexandria Pike, Alexandria, KY 41001 during the evening of July 31st.
One of my pizzas was made incorrectly. It had pepperoni and bacon on it. I'm a vegetarian and I cannot eat those toppings. I attempted to call the store and see if they could remake it. The employee told me they would transfer me to their manager. The manager then answered the phone, said he couldn't hear me and hung up.
I decided to then drive to the store and ask them to remake it. Once I was in the store the manager approached me apologized about the phone and said he could offer me a credit or remake it after all the orders on his screen which he explained he had about ten orders.
I said that unfortunately I did want the pizza. I explained that I did not want to wait and would prefer my order to be made sooner since it wasn't my fault it was made incorrectly. He said that it wasn't going to happen. I asked him his name and he said it was none of my business and threatened to call the police on me to escort me off the property. I told him that I did not think that was necessary for a pizza order. He asked me if I wanted to be trespassed so I said I hope you have a better day and left.
I am pretty upset at the way this manager handled the interaction and am unhappy that I paid for a pizza that was made incorrectly and I'm unable to eat.
I genuinely hope the manager has a better day because he seemed stressed, but it frankly was an inappropriate response to a situation regarding an incorrectly made pizza đ (The pizza looks great đ wish I could eat it)
I would avoid this location and either order from another location or get Papa Johnâs.
Atmosphere: 5
Food: 5
Service: 5
Jerry Baker
I'm on ss and they made me a small pizza it was great.
Food: 5
Service: 5
WRLDMENC WRLDMENC
The employees here are so nice my card wasnât working and they gave me my order free. All of the staff here is so friendly. I love this Dominoâs. 10/10. Food and customer service here is so good!
Atmosphere: 5
Food: 5
Service: 5
jerry seinfield
rude staff
Atmosphere: 1
Food: 1
Service: 1
Staci Jett
I ordered online tonight to have food delivered to my disabled brother in law. I put exact delivery instructions. I told the driver to go up the steps, in the door, and it was the apartment on the left. They left the food outside on the apartment building steps. Never placing an order here again.
Service: 1
Roger \u0026 Jan Johnston
To be honest, I picked our order up at the drive thru. Ordered a specialty pizza with wings and Parmesan garlic bites. Everything was delicious and hot!! Excellent choice for tonight! Friendly service too!
Atmosphere: 5
Food: 5
Service: 5
Heywood Jablowme
My delivery driver Kori was very nice and the food was good! 10/10 every time.
Atmosphere: 5
Food: 5
Service: 5
Becky Wanner
They took their time and made it very good thank you
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Phil Mallott
I tried to place an order online at my local Domino's Pizza location (Alexandria KY). I had a Domino's gift card and applied it to the order. When they asked me if I wanted to join their Dominoes profile, I saĂd yes and filled out the form. My fat fingers had trouble getting my passwords to match, but I finally did. I got 2 different order numbers but no confirmation#. When I tried to reenter the order, they would no longer accept the card, saying it had been redeemed. I called the location, talking to the manager about the issue. He was EXTREMELY RUDE, UNPROFESSIONAL, UNHELPFUL & treated me as if my patronage didn't matter.
People are allergic to stuff so when you put items on a pizza thats not part of the order its a bad thing. Its not safe to eat here this has happened to me twice now.
Atmosphere: 1
Food: 1
Service: 1
jay nacayla
Zero stars bought a stuffed crust pizza tried to charge me $17-$18 just for a medium size one topping then doesnât come with garlic sauce went in to say something they said it cost $1 for small sauce
Bilge Gonulates
Very good food especially bread sticks
Atmosphere: 4
Food: 5
Service: 4
Thomas Mcintosh
Ordered two pizzas and got home to half cooked pizzas again very under cooked
****UPDATE****
I received a refund and spoke to the manager who apologized. Sometimes days are just rough like that, I totally understand. Thank you Alexandria Dominos for handling my unsatisfactory experience and turning it into a better one. Very pleased with their post-conflict resolution and keeping a customer! W management
I purchased two pizzas from my local Dominos at 7647 Alexandria Pike, Alexandria, KY 41001 during the evening of July 31st.
One of my pizzas was made incorrectly. It had pepperoni and bacon on it. I'm a vegetarian and I cannot eat those toppings. I attempted to call the store and see if they could remake it. The employee told me they would transfer me to their manager. The manager then answered the phone, said he couldn't hear me and hung up.
I decided to then drive to the store and ask them to remake it. Once I was in the store the manager approached me apologized about the phone and said he could offer me a credit or remake it after all the orders on his screen which he explained he had about ten orders.
I said that unfortunately I did want the pizza. I explained that I did not want to wait and would prefer my order to be made sooner since it wasn't my fault it was made incorrectly. He said that it wasn't going to happen. I asked him his name and he said it was none of my business and threatened to call the police on me to escort me off the property. I told him that I did not think that was necessary for a pizza order. He asked me if I wanted to be trespassed so I said I hope you have a better day and left.
I am pretty upset at the way this manager handled the interaction and am unhappy that I paid for a pizza that was made incorrectly and I'm unable to eat.
I genuinely hope the manager has a better day because he seemed stressed, but it frankly was an inappropriate response to a situation regarding an incorrectly made pizza đ (The pizza looks great đ wish I could eat it)
I would avoid this location and either order from another location or get Papa Johnâs.
Atmosphere: 5
Food: 5
Service: 5
I'm on ss and they made me a small pizza it was great.
Food: 5
Service: 5
The employees here are so nice my card wasnât working and they gave me my order free. All of the staff here is so friendly. I love this Dominoâs. 10/10. Food and customer service here is so good!
Atmosphere: 5
Food: 5
Service: 5
rude staff
Atmosphere: 1
Food: 1
Service: 1
I ordered online tonight to have food delivered to my disabled brother in law. I put exact delivery instructions. I told the driver to go up the steps, in the door, and it was the apartment on the left. They left the food outside on the apartment building steps. Never placing an order here again.
Service: 1
To be honest, I picked our order up at the drive thru. Ordered a specialty pizza with wings and Parmesan garlic bites. Everything was delicious and hot!! Excellent choice for tonight! Friendly service too!
Atmosphere: 5
Food: 5
Service: 5
My delivery driver Kori was very nice and the food was good! 10/10 every time.
Atmosphere: 5
Food: 5
Service: 5
They took their time and made it very good thank you
Food: 5
Service: 5
Recommended dishes: Chicken Wings
I tried to place an order online at my local Domino's Pizza location (Alexandria KY). I had a Domino's gift card and applied it to the order. When they asked me if I wanted to join their Dominoes profile, I saĂd yes and filled out the form. My fat fingers had trouble getting my passwords to match, but I finally did. I got 2 different order numbers but no confirmation#. When I tried to reenter the order, they would no longer accept the card, saying it had been redeemed. I called the location, talking to the manager about the issue. He was EXTREMELY RUDE, UNPROFESSIONAL, UNHELPFUL & treated me as if my patronage didn't matter.
Service: 1
It's always good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Consistently delivers exceptional service and food every single time. They truly care and it shows!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Chicken Wings
People are allergic to stuff so when you put items on a pizza thats not part of the order its a bad thing. Its not safe to eat here this has happened to me twice now.
Atmosphere: 1
Food: 1
Service: 1
Zero stars bought a stuffed crust pizza tried to charge me $17-$18 just for a medium size one topping then doesnât come with garlic sauce went in to say something they said it cost $1 for small sauce
Very good food especially bread sticks
Atmosphere: 4
Food: 5
Service: 4
Ordered two pizzas and got home to half cooked pizzas again very under cooked
Atmosphere: 2
Food: 1
Service: 2
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