Whoever the manager is here needs to have a come to Jesus moment with your employees. And if the manager is the tall girl with the glasses and dark hair, she needs retrained or replaced. I will continue to make the longer trip to Cold Spring for better service. The short older lady with glasses needs to be relived of her position altogether.
Atmosphere: 3
Food: 4
Service: 3
Evelyn Thompson
I absolutely hate this Dunkin. It’s the closest to my house so I always go there but every time I go there something is always messed up. The people there aren’t always the nicest & the food is always messed up. Today I mobile ordered 2 cappuccinos which were good 2 wraps and another sandwich on the wraps I specifically put in “no egg” and somehow after waiting 20 minutes with only 2 other people in line egg was on my wrap. It’s not a big eldeos but it’s every single time I order from this Dunkin. My boyfriend also gets the loaded hash browns the original ones and somehow we always end up with them either being cold, or the chipotle ones. It’s not a big deal but I spend a ton of money there and it’s always messed up somehow.
Atmosphere: 2
Food: 1
Service: 2
Lily Bittner
Love the place! Very clean and their food and drink are excellent. One bad thing though, is when you get a refresher they will fill the cup up with ice, like to the top. Then when you ask for less ice, they only put like 2 or 3 ice cubes. But other than that the place is amazing!
Atmosphere: 5
Food: 4
Service: 5
Stacy Lander
Came in this afternoon, about 1:30pm to order coffee for my family aswell as myself, they had a new person working the register, she was nice, but got every one of my coffees incorrect. I could tell she was struggling to find the correct things on the screen while the rest of the staff stood around and talked. My coffees tasted terrible and were all completely incorrect, when i went back in to tell them, they said they couldn’t remake it, though I have seen Dunkin remake coffees in the past, so they just gave me a cup of syrup to add to my espresso. This is just one of the very many bad experiences I have had here including service quality of the workers, if you go anywhere past noon, they get unmotivated and tend to make it in a rush to get you out sooner, might aswell drive an extra few minutes to go to the Cold Spring location.
Atmosphere: 1
Food: 1
Service: 1
Cora Seitz
Unfortunately this locations staff is pretty immature. Today we went in around 1:30pm. Ordered two drinks. One drink turned out fine. The other had to be remade because the girl working added whip cream and my friend has a dairy/milk allergy. When we asked her to remake it she let out the biggest sigh and rolled her eyes. We were polite and patient. They weren't busy at all. Then she remade it wrong and used whole milk instead of oat after being asked if she used the correct milk. We just left didnt even ask for a refund. I will eat the 5 coffee cost if it means I dont have to interact with people who obviously rude and immature. Its a food allergy.. that has to be taken serious. Maybe some sensitivity/ serve safe training is in need for this location.
Atmosphere: 1
Food: 1
Service: 1
Chelsey Engle
Rude employees. Went back through the drive through because our order was wrong. We were then scolded about how we should have used the speaker first. There was no one else in line and we were literally JUST there seconds before. Not friendly service at all. :(
Atmosphere: 3
Food: 3
Service: 3
Lisa Kimbler
Dunkin closes at 7:00pm. I arrived at 6:45pm. The speaker already said closed. If dunkin is going to close 15 minutes before close time then have a sign up saying so.
Atmosphere: 5
Food: 4
Service: 5
Gwendolyn
The older lady (Mary) working the drive thru window is always super rude, yelling at other employees, and shakes the bag at me
Atmosphere: 5
Food: 5
Service: 1
Keith W
Picked up 4 donuts 2 maple and 2 chocolate frosted they were thrown in a small bag all together no paper separating them they were all stuck together and a total mess I threw them in trash and lady working drive thru with brown hair and glasses didn't say thanks or anything very rude
I have been to this location many times and I have had a few problems with getting the wrong food. I get that they want to be fast but be more attentive to what you’re giving your customers. I would rather drive the extra 10 minutes to the cold spring location.
Atmosphere: 2
Food: 2
Service: 2
smoharry
Dunkin’ is pretty cool. Maddie is the best worker ever and deserves to be CEO of Dunkin’.
Atmosphere: 5
Food: 5
Service: 5
Robert Landers
Morning coffee always good. Afternoon coffee not so much. A TRUE coffee shop would train it's staff when to DISPOSE of unsaleable coffee. Rather than dump it into a FRESH pot.
Alexis Hoyt
I’ve been coming here since they first opened and never had any issues expect the elder lady at the window. She has never been nice lol. You say good morning or thank you and she will stare into your soul without saying a word back to you. Hope she’s okay
Atmosphere: 3
Food: 3
Service: 3
Kennedy Thompson
I’ve had good experiences with all my drinks and food at this location however, the older lady who works the drive through window (I believe her name is Mary) is terrible for business. She is consistently rude to customers. I get having a bad day and the first time I let it go but she’s been nasty to me several times after. Even when I just asked about certain menu items. Her being disgustingly rude to my mom at the window was truly my last straw with this location. I would rather take the extra 15 minutes to drive to cold spring so I don’t have to deal with her. I’m sorry to the other workers who were there this morning and looked completely embarrassed by her actions.
Not open during posted operating hours.
Atmosphere: 5
Food: 5
Service: 5
Whoever the manager is here needs to have a come to Jesus moment with your employees. And if the manager is the tall girl with the glasses and dark hair, she needs retrained or replaced. I will continue to make the longer trip to Cold Spring for better service. The short older lady with glasses needs to be relived of her position altogether.
Atmosphere: 3
Food: 4
Service: 3
I absolutely hate this Dunkin. It’s the closest to my house so I always go there but every time I go there something is always messed up. The people there aren’t always the nicest & the food is always messed up. Today I mobile ordered 2 cappuccinos which were good 2 wraps and another sandwich on the wraps I specifically put in “no egg” and somehow after waiting 20 minutes with only 2 other people in line egg was on my wrap. It’s not a big eldeos but it’s every single time I order from this Dunkin. My boyfriend also gets the loaded hash browns the original ones and somehow we always end up with them either being cold, or the chipotle ones. It’s not a big deal but I spend a ton of money there and it’s always messed up somehow.
Atmosphere: 2
Food: 1
Service: 2
Love the place! Very clean and their food and drink are excellent. One bad thing though, is when you get a refresher they will fill the cup up with ice, like to the top. Then when you ask for less ice, they only put like 2 or 3 ice cubes. But other than that the place is amazing!
Atmosphere: 5
Food: 4
Service: 5
Came in this afternoon, about 1:30pm to order coffee for my family aswell as myself, they had a new person working the register, she was nice, but got every one of my coffees incorrect. I could tell she was struggling to find the correct things on the screen while the rest of the staff stood around and talked. My coffees tasted terrible and were all completely incorrect, when i went back in to tell them, they said they couldn’t remake it, though I have seen Dunkin remake coffees in the past, so they just gave me a cup of syrup to add to my espresso. This is just one of the very many bad experiences I have had here including service quality of the workers, if you go anywhere past noon, they get unmotivated and tend to make it in a rush to get you out sooner, might aswell drive an extra few minutes to go to the Cold Spring location.
Atmosphere: 1
Food: 1
Service: 1
Unfortunately this locations staff is pretty immature. Today we went in around 1:30pm. Ordered two drinks. One drink turned out fine. The other had to be remade because the girl working added whip cream and my friend has a dairy/milk allergy. When we asked her to remake it she let out the biggest sigh and rolled her eyes. We were polite and patient. They weren't busy at all. Then she remade it wrong and used whole milk instead of oat after being asked if she used the correct milk. We just left didnt even ask for a refund. I will eat the 5 coffee cost if it means I dont have to interact with people who obviously rude and immature. Its a food allergy.. that has to be taken serious. Maybe some sensitivity/ serve safe training is in need for this location.
Atmosphere: 1
Food: 1
Service: 1
Rude employees. Went back through the drive through because our order was wrong. We were then scolded about how we should have used the speaker first. There was no one else in line and we were literally JUST there seconds before. Not friendly service at all. :(
Atmosphere: 3
Food: 3
Service: 3
Dunkin closes at 7:00pm. I arrived at 6:45pm. The speaker already said closed. If dunkin is going to close 15 minutes before close time then have a sign up saying so.
Atmosphere: 5
Food: 4
Service: 5
The older lady (Mary) working the drive thru window is always super rude, yelling at other employees, and shakes the bag at me
Atmosphere: 5
Food: 5
Service: 1
Picked up 4 donuts 2 maple and 2 chocolate frosted they were thrown in a small bag all together no paper separating them they were all stuck together and a total mess I threw them in trash and lady working drive thru with brown hair and glasses didn't say thanks or anything very rude
Food: 1
Service: 1
Restaurantji Recommends
I have been to this location many times and I have had a few problems with getting the wrong food. I get that they want to be fast but be more attentive to what you’re giving your customers. I would rather drive the extra 10 minutes to the cold spring location.
Atmosphere: 2
Food: 2
Service: 2
Dunkin’ is pretty cool. Maddie is the best worker ever and deserves to be CEO of Dunkin’.
Atmosphere: 5
Food: 5
Service: 5
Morning coffee always good. Afternoon coffee not so much. A TRUE coffee shop would train it's staff when to DISPOSE of unsaleable coffee. Rather than dump it into a FRESH pot.
I’ve been coming here since they first opened and never had any issues expect the elder lady at the window. She has never been nice lol. You say good morning or thank you and she will stare into your soul without saying a word back to you. Hope she’s okay
Atmosphere: 3
Food: 3
Service: 3
I’ve had good experiences with all my drinks and food at this location however, the older lady who works the drive through window (I believe her name is Mary) is terrible for business. She is consistently rude to customers. I get having a bad day and the first time I let it go but she’s been nasty to me several times after. Even when I just asked about certain menu items. Her being disgustingly rude to my mom at the window was truly my last straw with this location. I would rather take the extra 15 minutes to drive to cold spring so I don’t have to deal with her. I’m sorry to the other workers who were there this morning and looked completely embarrassed by her actions.
Atmosphere: 3
Food: 5
Service: 3
Loading...