Donatos Pizza

15 Donnermeyer Dr, Bellevue
(859) 261-5700

Recent Reviews

Steve Kowolonek

Pizza delivered was missing pieces. I called to tell store and ask for another replacement. Was told that I had to pay delivery charge and taxes for replacement pizza. Then told to call corporate office if I had a problem with that. Last time I go there.

Terrill Hall

The order taker was great and very helpful. Got the works pizza and add pineapple instead of mushrooms and it was good. Loaded with topping and they were great. Also got the side Italian salad and it was not really worth the money. There was supposed to be pepperoni or salami on it and there was not any. Mainly just cheese and lettuce. Also, their credit card reader was down, so I had to get cash to pay. The order taker told me the manager would give me a $5 discount for the inconvenience. When I went to pay I ask if the discount was on there, and she said yes. When I paid and later looked at the receipt there was not a discount.

jim bundy

Called the number to place an order and was put on hold by the call center for 10 minutes while they tried to figure out how to apply my coupon. The call center then told me to call the store directly and tell a manager what the issue was. When I called to talk to the manager she was extremely rude. Said she didn't have the ability to take ANY orders over the phone and that I was out of luck. You have just lost a customer for life.

David Holland

I ordered a pizza at 2:00 pm. I received a call at 2:29 pm from the manager stating that he wanted to see if I could pay with cc since he didn’t have any delivery drivers. He had to use door dash. I said I only had cash. He asked if pick up the order. The whole reason I ordered pizza was for them to deliver the food to my home. I had to cancel my order because of their mistake. Every time I order from them there is some kind of issue. This was just the latest one. It’s too bad that I really like the taste. That merits the one star.

Megan Wallace

The food is always on-point. It's a matter of standing at the front counter for 5 minutes, workers walking past and looking at you but not acknowledging you. After 5 minutes the other day of them just ignoring us we left and went to Cancun. It was mid-afternoon. Another customer said they were busy from the Bengals game. Maybe they should hire enough staff and not ignore people waiting to place an order and look away like we aren't there.

Kevin I.

Only 1/2 of my order was delivered through Grub Hub. When I called the store and spoke to Amanda, she said my items were still there and I could come and get them if I wanted to which would have meant my pizza would have been cold when I finally got back. The pizza was like warm when it arrived. Amanda kept saying she didn't have a driver which is why my order was delivered through Grub Hub. I won't be ordering here again.

Megan B.

The food is always on-point. It's a matter of standing at the front counter for 5 minutes, workers walking past and looking at you but not acknowledging you. After 5 minutes the other day of them just ignoring us we left and went to Cancun. It was mid-afternoon. Another customer said they were busy from the Bengals game. Maybe they should hire enough staff and not ignore people waiting to place an order and look away like we aren't there.

Carl J.

Delicious. Pizza really hits the spot. I will definitely order again soon the next time we're in town!

Brian Mullins

ABSOLUTELY HORRENDOUS PLACE. The staff is rude and is incapable of doing their job. Brought one person in my party food out without bringing anything else. When the pizza finally came out much later it was room temperature. one person in our party didn't even get his food. I highly recommend never patronizing this place. If this is a franchise location, I suggest Corporate take control

Brian Mullins

ABSOLUTELY HORRENDOUS PLACE. The staff is rude and is incapable of doing their job. Brought one person in my party food out without bringing anything else. When the pizza finally came out much later it was room temperature. one person in our party didn't even get his food. I highly recommend never patronizing this place. If this is a franchise location, I suggest Corporate take control

Donnita Gosney

I came in on Tuesday ordered a pizza and three subs and there was only one person in the entire store or one person inside One driver person inside got my order out on time was correct I asked him if he was a manager he said no he's just a shift lead he did a very good job with my order it was a guy with a ponytail he was the only one in the store I definitely will be back food was great his customer service was on point thank you

Christine Askins

The "Assistant GM" @ Bellevue ky location needs to be fired! Unprofessional is not even the half of it, this grown woman with that title told my husband, who is a Coorperate Executive Chef himself, that he was disgusting for requesting his order for a small pizza that came late and with toppings not ordered, be redelivred! FIRST it was her mess up. SECOND as "AGM" SHE did not professionally handle the matter appropriately. THIRD customer service is EVERYTHING in this industry, she does not know her job or title. He did not even want it delivered immediately, he said he would wait to back of line. This was awful and unacceptable on every level. DO BETTER.

Mykey Hess

I ordered Sunday at 12:15 online and after 2 hours called to find out why I hadn’t received my order, they told me I couldn’t pay cash for delivery so I was out of luck, today I order for pick up and get there and they tell me they can’t take cards and had to go to an ATM to get cash. This place is a joke. I’m done ordering from them!!

Aunt Deb

Always great food at reasonable price. They were swamped with River fest people, but order was perfect and service super friendly. Good job under a ton of stress!

Pamela Hutton

No, no, no, no, no!!! Will never go back to this place (only Bellevue, Ky. location that I'm talking about). We were the only customers in the place. Workers were horsing around with each other, cussing loudly. My husband and I got up and left before we ever even ordered. I then knew why all the other restaurants around were crowded but they never had a single customer.

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