Popeye's
109 Plaza Dr, Berea
(859) 534-8560
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Really?? I ordered an online order and they charged me $21 dollars.. ON the app and it said 49 minutes until ready.. and then I leave the app for about 50 minutes.. and then i saw my order got canceled.. I didn’t sign in tho while ordering but they asked me for my phone number and already charged me.. so I was thinking its such a non issue for not signing in, but don’t they give my money back at least???!!
Service: 1
I went there and got a reasonable sized order for two people. I waited 20 minutes. Part of this is my own fault, I placed the app order in their parking lot. I pull up, he says to pull up near the door. There is only one other car infront of me. This is important later.
After 20 minutes, I think they might just be too short staffed to bring my food out so I go in. There are several people who have left the drive thru since I’ve been waiting and they hadn’t even started on my order. To top it off they didn’t even have two of the items I ordered which isn’t the first time I’ve had this issue. When the wraps first came around they didn’t have the stuff to make them apparently.
The management here is abysmal. This place needs to either get new ownership or shut down. I’ve never seen a fast food restaurant be so slow yet take so long and have so little
Staff was friendly. Food was great
Atmosphere: 5
Food: 5
Service: 5
6 ppl working. 26mins to get our food.
The worst place we’ve tried in a really long time . Two people has the two piece , came with two sides and 1 biscuit each . $28 and some change, food was lowest of quality and we don’t suggest anyone ever go there, instead go anywhere but there ,they should be closed asap and the employees find a job before they are surprised by the doors being locked.Disappointed to say the least !
Atmosphere: 1
Food: 1
Service: 1
We ate there yesterday for the first and last time. We paid $28 for two 2 piece meals. Two thighs. Red beans and rice was mostly rice. Tables were all dirty. Had no ice in the ice machine, the cups of coleslaw were half full. Paid $3 for an unrefillable mango tea, that was not cold. The small amount of ice put in it melted in no time. No paper towels in the bathroom. Food all over the dining area floor. Almost no gravy in mashed potatoes. Biscuit was hard. I could go on and on about how bad it was. Do not recommend
Atmosphere: 1
Food: 1
Service: 1
Every. Single. Table. In the place had been used and was dirty. This was at 2PM!!! There were ZERO 0️⃣ other customers there other than a van of two older people that left the DT. The ice machine in the lobby was empty. They didn’t offer to fill glass with ice when they knew it was empty already. This went on for four, five, six customers later. It didn’t get don’t until a younger lady dark shoulder length hair in a braid came in and actually manned the front lobby register and stocking/cleaning! I never once saw the guys that were working do anything! Not clean tables, trash in lobby was full, trays stacked, ice machine not a drop of ice in it! When I entered I waited about ten minutes to have my order taken and there was not another person in the place. Meanwhile, at least three guys working discussing their pay. The management in this very NEW establishment will have the nails in the coffin of it before long at this rate. Someone from corporate or the owner needs to come in and bring in some NEW 🆕 leadership!!! Ones that work and lead by example. I left the LJS to come eat lunch here because it didn’t seem clean and I knew this was newer. I may have traded one for the same. I sure hope at $10 a meal someone comes and turns this place around because the lack of work ethic and leadership is quite telling! You can even see the dirty hand prints all over the door on the way in. Sometimes, take a look at it from the eyes of the customers. The first thing we see. $ money went in to building this nice establishment and the lack of cleanliness and care is showing. Receipt says Michael.
Atmosphere: 2
Food: 3
Service: 1
I wanted to shout out the young man named Tyler (the name I found on our receipt) who waited on us at the counter. He was visibly frazzled and practically begging his coworkers to help him out, but didn’t let it affect the service he gave us and other customers after us. He was really trying his best given the circumstances. As for the other young men in the kitchen, blowing glove balloons and refusing to help him, I hope maybe they were having a bad day and don’t portray that poor of a work ethic all the time. We waited longer than was convenient for the quality of our food, but I don’t blame this person one ounce. Good job, Tyler!
Atmosphere: 1
Food: 4
Service: 5
One of the worst fast food places I’ve ever seen as far as service. They literally had two other people in the restaurant and nobody left the kitchen to acknowledge us. Unless management changes, this place will be out of business in a year
Service: 1
Was waiting forever a doordash there’s 4 other dashers here waiting it’s 8:30 i was supposed to pick up by 8:16 ive been here since 8:10, not to mention everytime i go through the drive through during night shift the lemon freeze is never frozen i’ve came multiple nights on multiple different days. my main problem is the night shift at this place. do better popeyes.
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Mashed Potatoes
Restaurantji Recommends
Extremely slow drive thru.
Atmosphere: 2
Food: 4
Service: 2
The last 3 times I’ve visited this location, my order was screwed up. It’s almost comical at this point. Bone-in wings were boneless, sauce was wrong, red beans and rice was just rice, ghost pepper chicken sandwich with bacon and cheese was just a spicy chicken sandwich (no bacon, no cheese, no ghost pepper sauce), and neither time did I receive the sauces I paid for on the app. If you have a very simple, very hard to mess up order, then you may be fine going here.
Atmosphere: 2
Food: 3
Service: 1
The best flavorful, juicy and tender, and a lot Food for the price!
Atmosphere: 5
Food: 5
Service: 5
This is the best, cleanest and nicest Popeyes I've ever been to... the staff is great!!!! 5 stars!!!
Atmosphere: 5
Food: 5
Service: 5
Fast friendly service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes, Old Chicken 2 Piece Leg and Wing
Loading...