They forgot 2 of our sandwiches in our online order of 8. No biggie. I go back to ask for them, the girl at counter argued and sweared on her life that she made them. I said that’s great, can you please remake them because they aren’t there. She calls her manager, gets off the phone, asks me to the counter, so I walk up and say, yes Mam, she says, VERBATIM “Well, I don’t make mistakes like that, and my manager’s backing me up…because I’m a good employee, but to get you out of the store, I’m going to remake them, but your name and number and going next to the register so if you EVER try to pull this again, we’ll know.”
Obviously, I refused and walked out.
Clearly this location needs $12 more than I do. As a local business owner of 2 businesses. This is easily an offense that would be terminable. Of this employee and possibly the manager. Speed of the leader, speed of the pack.
Atmosphere: 1
Food: 1
Service: 1
David Viohl
Seems like the staff hate their lives and like to take out their anger on the customers.
Paul LaRusch
Servers were quiet but efficient. Everything properly done. VERY IMPORTANT: I left without my Amex card. Server ran it to me in van. I am VERY GRATEFUL for that honesty.
Parking: Lots of parking space.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Subway Club
john scalf
Rude and very slow service. No smiles, hateful and acts like you shouldn't have them to do anything.
Atmosphere: 1
Food: 3
Service: 2
Casey Mitchell
Cant listen asked for one line of barbecue sauce and proceeded to go back and forth 5 times like thats alot of sauce people ! lazy super lazy…… treated my sandwich like a dog plate or pig slop, took a plastic container with cold clumps of meat and just plopped it on there it was slimy
Atmosphere: 1
Food: 1
Service: 1
maryeileen hackworth
The lady that made my sandwich was very nice however the other lad that made my daughter wrap/roll uo was rude I called it a wrap and I guess she thought I want a wrap when I said rollup she rolled her eyes and was not nice at all I would suggest going hear
Atmosphere: 2
Food: 4
Service: 2
Emily Humphrey
Ordered delivery- chips were wrong and sub missing ingredients. They didnt answer the phone when trying to call about order issues
Emily Wilson
Ordered delivery- chips were wrong and sub missing ingredients. They didnt answer the phone when trying to call about order issues
atton brown
If you can avoid going here you should. There's one near walmart that's miles better. This one isnt worth giving money to. Gets orders wrong. Doesnt answer their phone. And serves slop like this
Only had 1 girl making sandwiches but she did a good job.
Atmosphere: 5
Food: 5
Service: 5
Anthony Bledsoe
New employees did not get orders right l, lows like didn't clean in-between orders knives where not clean they cut your sandwich with
Atmosphere: 2
Food: 3
Service: 1
HammerBack0 /02
Quick service, food is what one would expect from Subway. Clean facility.
Atmosphere: 5
Food: 4
Service: 5
Rebecca Lamb
Parking: It's a tight parking area but service and food is well worth it
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Steak & Cheese Protein Bowl
Kristian Lyn
Few of the staff are extremely dry and not one bit friendly. Last several times we've come in to order was just bad customer service. Felt rushed and we were the only 2 in the lobby. Ordered a meatball protein bowl. Asked for it to be heated . Got to work and the meatballs and marinara are so cold it didn't even melt the cheese. It's something every single time. So I'm just done w Berea Subway.
Love a sub
Atmosphere: 5
Food: 5
Service: 5
They forgot 2 of our sandwiches in our online order of 8. No biggie. I go back to ask for them, the girl at counter argued and sweared on her life that she made them. I said that’s great, can you please remake them because they aren’t there. She calls her manager, gets off the phone, asks me to the counter, so I walk up and say, yes Mam, she says, VERBATIM “Well, I don’t make mistakes like that, and my manager’s backing me up…because I’m a good employee, but to get you out of the store, I’m going to remake them, but your name and number and going next to the register so if you EVER try to pull this again, we’ll know.”
Obviously, I refused and walked out.
Clearly this location needs $12 more than I do. As a local business owner of 2 businesses. This is easily an offense that would be terminable. Of this employee and possibly the manager. Speed of the leader, speed of the pack.
Atmosphere: 1
Food: 1
Service: 1
Seems like the staff hate their lives and like to take out their anger on the customers.
Servers were quiet but efficient. Everything properly done. VERY IMPORTANT: I left without my Amex card. Server ran it to me in van. I am VERY GRATEFUL for that honesty.
Parking: Lots of parking space.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Subway Club
Rude and very slow service. No smiles, hateful and acts like you shouldn't have them to do anything.
Atmosphere: 1
Food: 3
Service: 2
Cant listen asked for one line of barbecue sauce and proceeded to go back and forth 5 times like thats alot of sauce people ! lazy super lazy…… treated my sandwich like a dog plate or pig slop, took a plastic container with cold clumps of meat and just plopped it on there it was slimy
Atmosphere: 1
Food: 1
Service: 1
The lady that made my sandwich was very nice however the other lad that made my daughter wrap/roll uo was rude I called it a wrap and I guess she thought I want a wrap when I said rollup she rolled her eyes and was not nice at all I would suggest going hear
Atmosphere: 2
Food: 4
Service: 2
Ordered delivery- chips were wrong and sub missing ingredients. They didnt answer the phone when trying to call about order issues
Ordered delivery- chips were wrong and sub missing ingredients. They didnt answer the phone when trying to call about order issues
If you can avoid going here you should. There's one near walmart that's miles better. This one isnt worth giving money to. Gets orders wrong. Doesnt answer their phone. And serves slop like this
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Only had 1 girl making sandwiches but she did a good job.
Atmosphere: 5
Food: 5
Service: 5
New employees did not get orders right l, lows like didn't clean in-between orders knives where not clean they cut your sandwich with
Atmosphere: 2
Food: 3
Service: 1
Quick service, food is what one would expect from Subway. Clean facility.
Atmosphere: 5
Food: 4
Service: 5
Parking: It's a tight parking area but service and food is well worth it
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Steak & Cheese Protein Bowl
Few of the staff are extremely dry and not one bit friendly. Last several times we've come in to order was just bad customer service. Felt rushed and we were the only 2 in the lobby. Ordered a meatball protein bowl. Asked for it to be heated . Got to work and the meatballs and marinara are so cold it didn't even melt the cheese. It's something every single time. So I'm just done w Berea Subway.
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