Came to this area around 1:20 pm. As soon as I entered, I waited for about 4 minutes to take my order, and when my food came out, the chicken was already tore up, and the biscuit was hard. The bathroom had a light flashing and the door was loose. Probably won't return to this location.
Atmosphere: 3
Food: 2
Service: 2
Cheryl Burress
Need to clean the bathrooms, floors, door facing, ground upkeep
Atmosphere: 1
Food: 4
Service: 4
Angela
Was there today about 140 pm. Like to never got waited on. Food wasn't what ordered and was old. Biscuit was hard as a rock. As I'm setting there eating a lady comes out doing trash. Takes bag of trash out and set it right by me and the wall. All I could smell was trash.
Atmosphere: 1
Food: 1
Service: 1
Brian Horrocks
Chicken was fresh, hot and good, store was clean, ppl friendly
Atmosphere: 5
Food: 5
Service: 5
Steven Sears
I just went through the drive thru and the young lady taking orders is very impatient and rude I didn't have a huge order it was six items and we must have gone over the order 5 times and her making it seem like every item was a bother I definitely don't recommend this kfc
Service: 1
Ladawna Proctor
Took my money wouldn't refund me marked my order as picked up didn't get any food as they was out of chicken!! As always and wouldn't give my money back worst customer service ever
Atmosphere: 1
Food: 1
Service: 1
m00n child
I honestly wouldn’t even rate this with 1 star if I didn’t have to. A few minutes before 9pm on 05/01/2025 I pulled to the drive-thru speaker. Moments later I was created with, “we’re not serving some of our menu items at this time.” I said, “ok, what are you not serving?” The young lady then asked what I was wanting. I told her the spicy chicken & nugget big box. The manager then came over the speaker and offered to sub the filet on my sandwich for tenders. She stated that the filet and nuggets need to be cooked so there would be a wait time. I told her that I was ok with waiting. She continued to offer subs so I asked her how long the wait would be. It was 11 mins on the filet and 4 mins on the nuggets. Ok, I’m cool with that🤷♀️I assured them I prefer fresh items anyway so I don’t mind waiting. I got to the window and did not get a greeting so of course I’m trying to see what the young ladies name tag says. After paying she asks me to pull around. My food came out about 15 mins later so that was great considering it was cook-to-order. However, I realized after leaving the window that I wasn’t handed a receipt or asked if I needed sauces. The young lady brought these things back out to me where I then realize her name is Kyndal. Kyndal def doesnt have very good customer service skills. The sandwich was a mess but the kid still liked it so that’s a plus. I’m honestly just trying to figure out why 4 of the last 5 times I’ve been to this location there have been issues with the order, short staff, and no available menu items. What’s going on with this location? I think you need to look into this KFC. You can’t keep people and are t getting customers for a reason and it’s starts at the top. Oh, I forgot to mention that the lobby was also closed BEFORE 9pm!
Service: 1
Tiffany Lantagne
If I could give a 0 I would. Don’t waste your money or time here.
Atmosphere: 1
Food: 1
Service: 1
Taylor liner
everytime i go through the drive thru im rushed and they are rude don’t know what i did to them but they don’t like me very much for some reason. just wish i was welcomed really like kfc but not the service.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Nashville Hot
Candace Bishop
If I could give less than one star I would. How does a chicken place NEVER have chicken. We came tonight 10/31/24 at 7:00 pm and was informed that they have no chicken of any kind and orders would be over 30 min for anything. This has happened the last 4 times we’ve come here.
Took 52 minutes to recieve my food and they forgot my sides. Go in to get my sides and he has the audacity to say i didnt make your order i just took it.
Atmosphere: 1
Food: 5
Service: 1
Thom ashby
Worst KFC I’ve ever been to. The past 3 times I’ve attempted to order there, they have been out for chicken. Hopefully they just shut this location down, and get a decent restaurant there that actually serves what they advertise.
Atmosphere: 1
Food: 1
Service: 1
Earl Henry
Original recipe
Atmosphere: 4
Food: 4
Service: 4
Zachary jones (Justjonsin1)
A Disappointing Experience: Unprofessional Service at KFC
⭐⭐
My recent visit to KFC left me deeply disappointed and frustrated with the level of unprofessionalism displayed by the company. From start to finish, the experience was marred by multiple issues that showcased a lack of respect for customers and a disregard for proper business practices.
I had placed an online order and arrived at the restaurant to pick it up, only to be met at the door by an associate who promptly informed me that my order was not ready, despite the app indicating otherwise. To make matters worse, I was informed that they were 20 orders behind. Despite this setback, I decided to walk into the restaurant and patiently waited for an additional 20 minutes, on top of the initial 30 minutes of waiting.
As a previous store manager for another company, I can confidently express that this was an incredibly unprofessional customer service experience. The lack of organization and communication within the establishment was evident as management acknowledged being understaffed with only two associates and faced numerous other issues that day. It is disheartening to witness such a lack of professionalism in a company of this scale.
Finally, when I received my meal, it was incorrect. I approached the staff to rectify the situation, only to be told that they couldn't fix it and that there was nothing they could do. Initially, they claimed they had run out of chicken, which later turned out to be a lie. The staff then shifted their reasoning, mentioning their backlog of orders as an excuse for their inability to address the mistake. This lack of accountability and refusal to resolve the issue further exemplified the unprofessionalism I encountered.
In an attempt to address these issues, I reached out to corporate, hoping for a resolution. However, I was met with a response stating that they hoped I would not return in the future. This dismissive and unprofessional reply from corporate is yet another example of the company's disregard for customer concerns and overall unprofessional approach to business.
It is with great disappointment that I share this review, hoping to shed light on the unprofessional service and practices I experienced at KFC. As a customer, I believe it is crucial to hold companies accountable for their actions and their treatment of customers. I encourage others to be aware of these issues and consider alternative dining options.
⭐⭐
Atmosphere: 1
Food: 1
Service: 1
Valeri Elzy
The cleanest KFC I have ever visited. Biscuits were a bit stale... Still ate it
Came to this area around 1:20 pm. As soon as I entered, I waited for about 4 minutes to take my order, and when my food came out, the chicken was already tore up, and the biscuit was hard. The bathroom had a light flashing and the door was loose. Probably won't return to this location.
Atmosphere: 3
Food: 2
Service: 2
Need to clean the bathrooms, floors, door facing, ground upkeep
Atmosphere: 1
Food: 4
Service: 4
Was there today about 140 pm. Like to never got waited on. Food wasn't what ordered and was old. Biscuit was hard as a rock.
As I'm setting there eating a lady comes out doing trash. Takes bag of trash out and set it right by me and the wall. All I could smell was trash.
Atmosphere: 1
Food: 1
Service: 1
Chicken was fresh, hot and good, store was clean, ppl friendly
Atmosphere: 5
Food: 5
Service: 5
I just went through the drive thru and the young lady taking orders is very impatient and rude I didn't have a huge order it was six items and we must have gone over the order 5 times and her making it seem like every item was a bother I definitely don't recommend this kfc
Service: 1
Took my money wouldn't refund me marked my order as picked up didn't get any food as they was out of chicken!! As always and wouldn't give my money back worst customer service ever
Atmosphere: 1
Food: 1
Service: 1
I honestly wouldn’t even rate this with 1 star if I didn’t have to.
A few minutes before 9pm on 05/01/2025 I pulled to the drive-thru speaker. Moments later I was created with, “we’re not serving some of our menu items at this time.” I said, “ok, what are you not serving?” The young lady then asked what I was wanting. I told her the spicy chicken & nugget big box.
The manager then came over the speaker and offered to sub the filet on my sandwich for tenders. She stated that the filet and nuggets need to be cooked so there would be a wait time. I told her that I was ok with waiting.
She continued to offer subs so I asked her how long the wait would be. It was 11 mins on the filet and 4 mins on the nuggets. Ok, I’m cool with that🤷♀️I assured them I prefer fresh items anyway so I don’t mind waiting. I got to the window and did not get a greeting so of course I’m trying to see what the young ladies name tag says.
After paying she asks me to pull around. My food came out about 15 mins later so that was great considering it was cook-to-order. However, I realized after leaving the window that I wasn’t handed a receipt or asked if I needed sauces. The young lady brought these things back out to me where I then realize her name is Kyndal.
Kyndal def doesnt have very good customer service skills. The sandwich was a mess but the kid still liked it so that’s a plus. I’m honestly just trying to figure out why 4 of the last 5 times I’ve been to this location there have been issues with the order, short staff, and no available menu items.
What’s going on with this location? I think you need to look into this KFC. You can’t keep people and are t getting customers for a reason and it’s starts at the top.
Oh, I forgot to mention that the lobby was also closed BEFORE 9pm!
Service: 1
If I could give a 0 I would. Don’t waste your money or time here.
Atmosphere: 1
Food: 1
Service: 1
everytime i go through the drive thru im rushed and they are rude don’t know what i did to them but they don’t like me very much for some reason. just wish i was welcomed really like kfc but not the service.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Nashville Hot
If I could give less than one star I would. How does a chicken place NEVER have chicken. We came tonight 10/31/24 at 7:00 pm and was informed that they have no chicken of any kind and orders would be over 30 min for anything. This has happened the last 4 times we’ve come here.
Restaurantji Recommends
Took 52 minutes to recieve my food and they forgot my sides. Go in to get my sides and he has the audacity to say i didnt make your order i just took it.
Atmosphere: 1
Food: 5
Service: 1
Worst KFC I’ve ever been to. The past 3 times I’ve attempted to order there, they have been out for chicken. Hopefully they just shut this location down, and get a decent restaurant there that actually serves what they advertise.
Atmosphere: 1
Food: 1
Service: 1
Original recipe
Atmosphere: 4
Food: 4
Service: 4
A Disappointing Experience: Unprofessional Service at KFC
⭐⭐
My recent visit to KFC left me deeply disappointed and frustrated with the level of unprofessionalism displayed by the company. From start to finish, the experience was marred by multiple issues that showcased a lack of respect for customers and a disregard for proper business practices.
I had placed an online order and arrived at the restaurant to pick it up, only to be met at the door by an associate who promptly informed me that my order was not ready, despite the app indicating otherwise. To make matters worse, I was informed that they were 20 orders behind. Despite this setback, I decided to walk into the restaurant and patiently waited for an additional 20 minutes, on top of the initial 30 minutes of waiting.
As a previous store manager for another company, I can confidently express that this was an incredibly unprofessional customer service experience. The lack of organization and communication within the establishment was evident as management acknowledged being understaffed with only two associates and faced numerous other issues that day. It is disheartening to witness such a lack of professionalism in a company of this scale.
Finally, when I received my meal, it was incorrect. I approached the staff to rectify the situation, only to be told that they couldn't fix it and that there was nothing they could do. Initially, they claimed they had run out of chicken, which later turned out to be a lie. The staff then shifted their reasoning, mentioning their backlog of orders as an excuse for their inability to address the mistake. This lack of accountability and refusal to resolve the issue further exemplified the unprofessionalism I encountered.
In an attempt to address these issues, I reached out to corporate, hoping for a resolution. However, I was met with a response stating that they hoped I would not return in the future. This dismissive and unprofessional reply from corporate is yet another example of the company's disregard for customer concerns and overall unprofessional approach to business.
It is with great disappointment that I share this review, hoping to shed light on the unprofessional service and practices I experienced at KFC. As a customer, I believe it is crucial to hold companies accountable for their actions and their treatment of customers. I encourage others to be aware of these issues and consider alternative dining options.
⭐⭐
Atmosphere: 1
Food: 1
Service: 1
The cleanest KFC I have ever visited. Biscuits were a bit stale... Still ate it
Atmosphere: 5
Food: 4
Service: 5
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