A Disappointing Experience: Unprofessional Service at KFC
⭐⭐
My recent visit to KFC left me deeply disappointed and frustrated with the level of unprofessionalism displayed by the company. From start to finish, the experience was marred by multiple issues that showcased a lack of respect for customers and a disregard for proper business practices.
I had placed an online order and arrived at the restaurant to pick it up, only to be met at the door by an associate who promptly informed me that my order was not ready, despite the app indicating otherwise. To make matters worse, I was informed that they were 20 orders behind. Despite this setback, I decided to walk into the restaurant and patiently waited for an additional 20 minutes, on top of the initial 30 minutes of waiting.
As a previous store manager for another company, I can confidently express that this was an incredibly unprofessional customer service experience. The lack of organization and communication within the establishment was evident as management acknowledged being understaffed with only two associates and faced numerous other issues that day. It is disheartening to witness such a lack of professionalism in a company of this scale.
Finally, when I received my meal, it was incorrect. I approached the staff to rectify the situation, only to be told that they couldn't fix it and that there was nothing they could do. Initially, they claimed they had run out of chicken, which later turned out to be a lie. The staff then shifted their reasoning, mentioning their backlog of orders as an excuse for their inability to address the mistake. This lack of accountability and refusal to resolve the issue further exemplified the unprofessionalism I encountered.
In an attempt to address these issues, I reached out to corporate, hoping for a resolution. However, I was met with a response stating that they hoped I would not return in the future. This dismissive and unprofessional reply from corporate is yet another example of the company's disregard for customer concerns and overall unprofessional approach to business.
It is with great disappointment that I share this review, hoping to shed light on the unprofessional service and practices I experienced at KFC. As a customer, I believe it is crucial to hold companies accountable for their actions and their treatment of customers. I encourage others to be aware of these issues and consider alternative dining options.
⭐⭐
Atmosphere: 1
Food: 1
Service: 1
Valeri Elzy
The cleanest KFC I have ever visited. Biscuits were a bit stale... Still ate it
Atmosphere: 5
Food: 4
Service: 5
Mark Swimm
Ordered on the app and some of our order was missing. I finally got that taken care of by contacting corporate. My wife went again to pick up an order from the app and she told them to be sure the order was right cause last time it had stuff missing, she said they acted like they didn't care. The food itself is good but the prices have went up and the service has went down. Just always check your food if your doing take out or delivery.
Atmosphere: 3
Food: 4
Service: 2
Michael Slivkoff
This new store is much nicer than the old "food court" one we had in Brandenburg. The staff even seems to be better, friendly and engaging. As far as the food goes, it's the same KFC I've been eating for fifty-ish years now. I'm not fond of the tenders though. They're DRY! I hate dry chicken. Other than that, my recommendation is to go.
Atmosphere: 4
Food: 4
Service: 4
Dennie Davis
Went through drive through and pulled me forward sat for 15 min. And still had to go in and get my food while the whole crew was running around playing monkey in the middle with a set of keys got my food and the sides where half full and chicken was like jerky and cold worst service and food I have ever had at a restaurant
Food: 1
Service: 1
Recommended dishes: Compared to a Ketchup Packet
Audrey Morris
The employees was extremely nice. The guy at the front counter told me that the food was going to be a while, so he give me a free drink and keep apologizing. Working a fast food place myself. We need more people like this !
Atmosphere: 5
Food: 5
Service: 5
Angela Bowling
We had a tenderloin dinner and a pot pie dinner, including drinks. The food was good and hot and very tasty. Price was right too. Under $20.00 for 2 for lunch.
Atmosphere: 5
Food: 5
Service: 5
baylie boston
There was a piece of human hair fried in my chicken leg.
Atmosphere: 3
Food: 1
Service: 2
Lilly Wardrip
My friend and I both ate a bowl from their and are now sick with food poisoning. I do not recommend.
My wife went to pick up our order. Almost $100 worth of food. It was supposed to be ready in 20 minutes. After waiting for an hour, she received our food. And half of it was missing. She had to go back through the drive-through to receive the rest of our order. We will not be back. I thought with a new restaurant that maybe they had got their act together. But it is still the same joke that it was at the old location.
Atmosphere: 1
Food: 1
Service: 1
Shawn Mangin
Prices are never the same. Staff isn't friendly or helpful. I have given them multiple tries. 0/0 on all the experiences.
Atmosphere: 1
Food: 2
Service: 1
Carla Guinn
Old chicken. Breading wasn't even on the chicken, thrown in buckets. No wings.
Food: 1
Laura Tate
Staff are always friendly
Evan Bryson
Drove through expecting the experience to be fairly bad. After waiting 38 minutes for my order I can tell you that my expectations were too high.
Original recipe
Atmosphere: 4
Food: 4
Service: 4
A Disappointing Experience: Unprofessional Service at KFC
⭐⭐
My recent visit to KFC left me deeply disappointed and frustrated with the level of unprofessionalism displayed by the company. From start to finish, the experience was marred by multiple issues that showcased a lack of respect for customers and a disregard for proper business practices.
I had placed an online order and arrived at the restaurant to pick it up, only to be met at the door by an associate who promptly informed me that my order was not ready, despite the app indicating otherwise. To make matters worse, I was informed that they were 20 orders behind. Despite this setback, I decided to walk into the restaurant and patiently waited for an additional 20 minutes, on top of the initial 30 minutes of waiting.
As a previous store manager for another company, I can confidently express that this was an incredibly unprofessional customer service experience. The lack of organization and communication within the establishment was evident as management acknowledged being understaffed with only two associates and faced numerous other issues that day. It is disheartening to witness such a lack of professionalism in a company of this scale.
Finally, when I received my meal, it was incorrect. I approached the staff to rectify the situation, only to be told that they couldn't fix it and that there was nothing they could do. Initially, they claimed they had run out of chicken, which later turned out to be a lie. The staff then shifted their reasoning, mentioning their backlog of orders as an excuse for their inability to address the mistake. This lack of accountability and refusal to resolve the issue further exemplified the unprofessionalism I encountered.
In an attempt to address these issues, I reached out to corporate, hoping for a resolution. However, I was met with a response stating that they hoped I would not return in the future. This dismissive and unprofessional reply from corporate is yet another example of the company's disregard for customer concerns and overall unprofessional approach to business.
It is with great disappointment that I share this review, hoping to shed light on the unprofessional service and practices I experienced at KFC. As a customer, I believe it is crucial to hold companies accountable for their actions and their treatment of customers. I encourage others to be aware of these issues and consider alternative dining options.
⭐⭐
Atmosphere: 1
Food: 1
Service: 1
The cleanest KFC I have ever visited. Biscuits were a bit stale... Still ate it
Atmosphere: 5
Food: 4
Service: 5
Ordered on the app and some of our order was missing. I finally got that taken care of by contacting corporate. My wife went again to pick up an order from the app and she told them to be sure the order was right cause last time it had stuff missing, she said they acted like they didn't care. The food itself is good but the prices have went up and the service has went down. Just always check your food if your doing take out or delivery.
Atmosphere: 3
Food: 4
Service: 2
This new store is much nicer than the old "food court" one we had in Brandenburg. The staff even seems to be better, friendly and engaging. As far as the food goes, it's the same KFC I've been eating for fifty-ish years now. I'm not fond of the tenders though. They're DRY! I hate dry chicken. Other than that, my recommendation is to go.
Atmosphere: 4
Food: 4
Service: 4
Went through drive through and pulled me forward sat for 15 min. And still had to go in and get my food while the whole crew was running around playing monkey in the middle with a set of keys got my food and the sides where half full and chicken was like jerky and cold worst service and food I have ever had at a restaurant
Food: 1
Service: 1
Recommended dishes: Compared to a Ketchup Packet
The employees was extremely nice. The guy at the front counter told me that the food was going to be a while, so he give me a free drink and keep apologizing. Working a fast food place myself. We need more people like this !
Atmosphere: 5
Food: 5
Service: 5
We had a tenderloin dinner and a pot pie dinner, including drinks. The food was good and hot and very tasty. Price was right too. Under $20.00 for 2 for lunch.
Atmosphere: 5
Food: 5
Service: 5
There was a piece of human hair fried in my chicken leg.
Atmosphere: 3
Food: 1
Service: 2
My friend and I both ate a bowl from their and are now sick with food poisoning. I do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My wife went to pick up our order. Almost $100 worth of food. It was supposed to be ready in 20 minutes. After waiting for an hour, she received our food. And half of it was missing. She had to go back through the drive-through to receive the rest of our order. We will not be back. I thought with a new restaurant that maybe they had got their act together. But it is still the same joke that it was at the old location.
Atmosphere: 1
Food: 1
Service: 1
Prices are never the same. Staff isn't friendly or helpful. I have given them multiple tries. 0/0 on all the experiences.
Atmosphere: 1
Food: 2
Service: 1
Old chicken. Breading wasn't even on the chicken, thrown in buckets. No wings.
Food: 1
Staff are always friendly
Drove through expecting the experience to be fairly bad. After waiting 38 minutes for my order I can tell you that my expectations were too high.
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