Papa Johns Pizza
510 Bypass Rd, Brandenburg
(270) 422-7272
Recent Reviews
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Ordered 3 pizzas with estimated delivery of 8:05 to 8:15. It arrived at 845, was left outside in the cold. they texted it was left. it was cold and tasted like it had sat for awhile. Spent 75.00 dollars for crappy pizza. very disappointed.
I phoned in an order,arrived to pick it up. After waiting 10 minutes while the employee talked on the phone with his manager,I tell him why I am there,he brings my order,I pay with my card. He folds the receipt in half and ask me to sign, I said I paid debit not credit, his reply was so I can't contest the charges. Well subway next door did not ask for signature
Atmosphere: 1
Service: 1
Everything is good the food the atmosphere and the service when you speak directly to the store but the call center absolutely sucks. What’s the point in calling the stores number if you get sent to a call center and can’t understand what the person on the other line is saying
Atmosphere: 4
Food: 4
Service: 4
I was double charged on an order on 10/8/2025 and corporate Papa John’s has been unsupportive and unresponsive at best.
Atmosphere: 3
Food: 3
Service: 3
Needs more tomatoe sauce on pizzas
Atmosphere: 5
Food: 3
Service: 5
The food was hot but very dry. We bought four of their specials but I'm not impressed
Atmosphere: 3
Food: 2
Service: 3
Ordered a "Shaq-A-Roni" pizza. Description states "Extra cheese and extra pepperoni on an extra large New York style pizza cut into 8 oversized, foldable slices." When we opened the box, there was NO pepperoni, and barely any cheese. We called to let them know they messed up our order, and the manager stated "Oh, I didn't hear your wife say she wanted pepperoni", my husband said "Well, the name ends in 'Roni', and it says it comes with pepperoni." Their reply- "Well you can order it with just cheese." SERIOUSLY?!?!?!!?
Food: 1
Service: 1
Order was correct, food was good, was ready to pick up quickly, staff was friendly, can’t ask for anymore than that!
Atmosphere: 5
Food: 5
Service: 5
This is a great place to chill and eat some amazing Italian food.
Atmosphere: 5
Food: 5
Service: 5
Papa John should be ashamed of how much they charge for subpar pizza. I asked for mushroon and onion added to a pepperoni. I got 5 mushrooms and maybe 3 onions. I know i got charged for it. It's been a while since I had papa johns. Now I know why. Just gross and a waste of money.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Papa John should be ashamed of how much they charge for subpar pizza. I asked for mushroon and onion added to a pepperoni. I got 5 mushrooms and maybe 3 onions. I know i got charged for it. It's been a while since I had papa johns. Now I know why. Just gross and a waste of money.
It was very pleasant and friendly also close to home I would definitely recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Stuffed Crust Pepperoni Pizza
Love the cheesesteak pizza
Atmosphere: 4
Food: 4
Service: 4
Quality has went down dramatically. Not worth 20+ dollars for a pizza
Absolutely awful food and customer service. Pizza took an hour to get here, it was cold to the touch. No garlic butter in either pizza, or breadsticks. Breadsticks were way overcooked. No pepperonis on my pizzas either. Barely any cheese or sauce on the pizzas, my kids wouldn't even eat it. Overall pretty disgusting and I don't ever write bad reviews for anything. My husband called to ask for a refund and all she did was defend their nasty food, and offer a free meal. Like we would ever want to eat there again lol. If I could give this place a zero, I would.
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