Ordered through the drive-thru. V******* (according to my receipt) was extremely rude. I mentioned I couldn't get my app to let me log in so I could get the $1 sliders and not only did she refuse to offer any solution, she then said, I "can't" do anything about the pricing. There is no button for that. There is a button and it's called a discount button, but I digress. And there is a person who could solve the problem if her company didn't give her the authority, (which is more correct than saying she can't, for sure) it's called a manager. But can't is an utterly disgusting word and is used in my opinion to basically mean, I won't or I'm lazy. Take your pick with this one.My food was cold. And the fish sandwich has been changed to subpar. Also, this location doesn't put red ranch on their beef and cheddar sandwiches. Which since they don't, means it is not a beef and cheddar, it's an aggravating cost-saving measure. If a customer doesn't want the red ranch, I can assure you they will ask for no red ranch. I did not order curly fries, however half my order of fries was curly.There is absolutely no reason for me to ever go back to this Arby's location and I can assure you I will not make that mistake again. Save your time and pick literally any other restaurant in Carrollton.And to note, this is my second visit in two weeks. This is their typical attitude and food quality from my limited experience.Also don't tell me to use your link to report the problem like you have with other complaints. It can't be copied or clicked on. This is already more time than I wanted to spend on this experience.
Atmosphere: 1
Food: 1
Service: 1
Camokygirl
They've got their 2 for $6 roast beef sandwiches right now, so my husband and I got some the other night to take home. I wanted a hot ham and cheese, but they don't have them anymore, so I got the reuben. There was hardly any thousand island on it, and the bread was chewy as can be. The roast beef sandwiches were good, but I won't be wasting money on a reuben anymore. The lady that took my order was super sweet, and the guy making the food was quick, and he came around front once he was finished making it and helped bag our order up. Also, happy that they now have crinkle fries!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Roast Beef
Brian Cline
We got ignored when we came in. The staff was visibly confused and frustrated. Staff was cursing. When we finally got waited on (5min), it took a very long time to get our food (9min). We only had 2 combo meals.Do NOT go to this location until something changes.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Curly Fries, Roast Beef, Classic Beef 'N Cheddar
Craig Stewart
We’re traveling through the area, stopped and enjoyed a well presented meal with polite service. Thank you for taking pride in what you do! It is greatly appreciated! The meal was also delicious! Have a great day!?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches
William Webster
Got door dash and they leave stuff out and then talk to you like it's not their problem when you call. And I worked there a couple years ago, they have roaches and the employees are allowed to eat while they are making the food.
Atmosphere: 1
Food: 1
Service: 1
Wayne Guilliams
Great service, the food was good and the restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
Jason Marsh
Stopped on the way to Cincinnati. The French dip was really good!Parking: Accessible parking close to door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip
Melissa Fox
Steakburger was not done all the way all the food was cold pretty bad when you pay 25.00 for meals you can't
Food: 1
Service: 1
Jade Winstead (KDM)
Place is typically very nice. However, within the few months, every time I've ordered food, it's always been cold. It's not a good deal when your receipt is nearly $20.00 for a combo meal.
Atmosphere: 4
Food: 4
Service: 5
Libby Bolen
Every time we eat there it's always good and hot and the people are very niceWheelchair accessibility: It's easy for a wheelchair to get in and out right the restraint
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Curly Fries, Curly Fries, Classic Beef 'N Cheddar, Mozzarella Sticks 4 Ea
Just a little skimpy on the meat, one large drink 1 Arby's roast beef was almost $8..you pay more to get less..makes it hard on family's who want to go out and eat..
Atmosphere: 3
Food: 3
Service: 3
Carrie Sutton
It's just an Arby's like a thousand others. The food is constant.
Great food, a bit expensive but a nice alternative to the burger joints.
Atmosphere: 5
Food: 5
Service: 5
Donna Wilson
We went thru drive thru and ordered fish strips and crinkle fries. We also ordered a classic roast beef and French dip sandwich. The fish and fries were not good at all. We threw them away. The roast beef was good according to my son. We had not eaten here in months due to previous experiences but decided to give it another try. I don’t think we will be back anytime soon.
Food: 2
Service: 4
Rebecca Harris
Staff was nice in drive thru, but my food wasn't very hot. The fries were barely warm.
Ordered through the drive-thru. V******* (according to my receipt) was extremely rude. I mentioned I couldn't get my app to let me log in so I could get the $1 sliders and not only did she refuse to offer any solution, she then said, I "can't" do anything about the pricing. There is no button for that. There is a button and it's called a discount button, but I digress. And there is a person who could solve the problem if her company didn't give her the authority, (which is more correct than saying she can't, for sure) it's called a manager. But can't is an utterly disgusting word and is used in my opinion to basically mean, I won't or I'm lazy. Take your pick with this one.My food was cold. And the fish sandwich has been changed to subpar. Also, this location doesn't put red ranch on their beef and cheddar sandwiches. Which since they don't, means it is not a beef and cheddar, it's an aggravating cost-saving measure. If a customer doesn't want the red ranch, I can assure you they will ask for no red ranch. I did not order curly fries, however half my order of fries was curly.There is absolutely no reason for me to ever go back to this Arby's location and I can assure you I will not make that mistake again. Save your time and pick literally any other restaurant in Carrollton.And to note, this is my second visit in two weeks. This is their typical attitude and food quality from my limited experience.Also don't tell me to use your link to report the problem like you have with other complaints. It can't be copied or clicked on. This is already more time than I wanted to spend on this experience.
Atmosphere: 1
Food: 1
Service: 1
They've got their 2 for $6 roast beef sandwiches right now, so my husband and I got some the other night to take home. I wanted a hot ham and cheese, but they don't have them anymore, so I got the reuben. There was hardly any thousand island on it, and the bread was chewy as can be. The roast beef sandwiches were good, but I won't be wasting money on a reuben anymore. The lady that took my order was super sweet, and the guy making the food was quick, and he came around front once he was finished making it and helped bag our order up. Also, happy that they now have crinkle fries!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Roast Beef
We got ignored when we came in. The staff was visibly confused and frustrated. Staff was cursing. When we finally got waited on (5min), it took a very long time to get our food (9min). We only had 2 combo meals.Do NOT go to this location until something changes.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Curly Fries, Roast Beef, Classic Beef 'N Cheddar
We’re traveling through the area, stopped and enjoyed a well presented meal with polite service. Thank you for taking pride in what you do! It is greatly appreciated! The meal was also delicious! Have a great day!?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches
Got door dash and they leave stuff out and then talk to you like it's not their problem when you call. And I worked there a couple years ago, they have roaches and the employees are allowed to eat while they are making the food.
Atmosphere: 1
Food: 1
Service: 1
Great service, the food was good and the restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
Stopped on the way to Cincinnati. The French dip was really good!Parking: Accessible parking close to door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip
Steakburger was not done all the way all the food was cold pretty bad when you pay 25.00 for meals you can't
Food: 1
Service: 1
Place is typically very nice. However, within the few months, every time I've ordered food, it's always been cold. It's not a good deal when your receipt is nearly $20.00 for a combo meal.
Atmosphere: 4
Food: 4
Service: 5
Every time we eat there it's always good and hot and the people are very niceWheelchair accessibility: It's easy for a wheelchair to get in and out right the restraint
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Curly Fries, Curly Fries, Classic Beef 'N Cheddar, Mozzarella Sticks 4 Ea
Restaurantji Recommends
Just a little skimpy on the meat, one large drink 1 Arby's roast beef was almost $8..you pay more to get less..makes it hard on family's who want to go out and eat..
Atmosphere: 3
Food: 3
Service: 3
It's just an Arby's like a thousand others. The food is constant.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Loaded Curly Fries, Chicken Tenders, Arby's Signature Sandwiches, French Dip, Curly Fries, Roast Beef
Great food, a bit expensive but a nice alternative to the burger joints.
Atmosphere: 5
Food: 5
Service: 5
We went thru drive thru and ordered fish strips and crinkle fries. We also ordered a classic roast beef and French dip sandwich. The fish and fries were not good at all. We threw them away. The roast beef was good according to my son. We had not eaten here in months due to previous experiences but decided to give it another try. I don’t think we will be back anytime soon.
Food: 2
Service: 4
Staff was nice in drive thru, but my food wasn't very hot. The fries were barely warm.