I recently had the misfortune of dining at Taco Bell, and I must express my profound disappointment with the experience. As a frequent patron of various dining establishments, I have come to expect a certain standard of service and quality, both of which were sorely lacking during my visit.
Firstly, the service was abysmally slow. Despite the restaurant not being particularly busy, I found myself waiting an inordinate amount of time to place my order. When I finally approached the counter, the staff seemed disinterested and inattentive. Their lack of professionalism was evident in their curt responses and general demeanor, which conveyed a sense of indifference towards customer satisfaction.
Moreover, the cleanliness of the establishment left much to be desired. The dining area was littered with debris, and several tables were left uncleared, creating an unwelcoming and unsanitary environment. The restroom facilities were equally disappointing, with a noticeable lack of maintenance and hygiene.
When it came to the food, the experience only worsened. The items I ordered were poorly prepared and lacked the freshness one would expect. The ingredients seemed stale, and the overall presentation was unappetizing. Additionally, the portions were smaller than anticipated, making the meal feel like poor value for money.
In conclusion, my visit to Taco Bell was a regrettable experience that fell short in multiple aspects, from service and cleanliness to food quality. I hope that the management takes these criticisms to heart and makes the necessary improvements to ensure a better experience for future customers.
Gavin Ratliff
Missed 3 soft tacos and my crunch wrap had no wrap would not recommend
Atmosphere: 1
Food: 1
Service: 1
Kevin Murrell
Dirty in the kitchen area all kinds of stuff in the floor
Atmosphere: 1
Food: 3
Service: 1
Shelley B
This Taco Bell is a joke. I ordered a crunchy taco, and bean burrito. My burrito was cold, and the tortilla was deteriorating ,so I turned and went back, to receive another cold burrito, with NO BEANS. Only sauce and onions. One of the female workers had her small daughter there one day, while she worked, wandering in the kitchen area. The employees get angry and will throw stuff around. The manager really needs to set up cameras to monitor the employees.
Atmosphere: 1
Food: 1
Service: 1
eighthrowpawn
Most of the time I have to wait minutes and minutes in the drive thru. I've had consistently longer wait times here than I ever have at any other Taco Bell. The people are usually cross or in some kind of mood, and alot of the time (such as the last time I went) I watched my food sit and sit and sit, and I watched four people walk past it before someone finally grabbed it and handed it to me. Furthermore, once I finally have the food, it's very sloppily wrapped. My burritos are oftentimes spilling out because they've barely been thrown together and sometimes they barely have any filling at all. And the most disturbing was when I had almost finished eating a bean burrito when suddenly I could tell I was chewing on plastic. I called and the manager explained it was "most likely" a bit of plastic from when they open the product and then said, "It happens. At least it wasn't a hair." And then laughed as if finding nonfood items inside something I've almost finished consuming is any kind of laughing matter. The manager needs to be fired or seriously re-trained. I have worked fast food and this kind of consistency in poor service is unacceptable. I will not be back, and I highly discourage anyone from eating there. Do yourself a favor and go to Cookout instead. It's really not that much more expensive and they're friendlier and better service most of the time.
Atmosphere: 1
Food: 1
Service: 1
Mellissia Voelkel
Staff is always amazing. It is rare that I have had an issue with my order. If the order was wrong, they would correct it quickly and always apologized.
Vegetarian options: The menu is clearly marked for vegetarian items. We loved the black bean and cabbage added to the menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mexican Pizza
brannon miller
Like water thru a screen door. Why is every other taco bell great but ours?
Atmosphere: 5
Food: 1
Service: 5
Brian Bright
Great service, great food.
Atmosphere: 5
Food: 5
Service: 5
Lea Polson Glass
This is the WORST Taco Bell I have ever been to and that is saying a lot. We went thru the drive thru and waited for over 10 mins to place order due to the number of patrons in front of us. When we got our food we were missing half of our order and the remaining was luke warm. We proceeded to get back in line and tell them what we didn't receive. I am guessing by the temperature of the items instead of fixing new they just bagged up what they had previously fixed because it was cold.
Food: 2
Service: 1
Jessica Hill
These all were supposed to be supreme. As you can see none of them were, I did not check them till I got to work. The only thing that was correct with my order was the nacho fries and the drink, however The cheese dip for the nacho fries had a burnt taste to it, and that did not get eaten when I tried to call the store to inform them. The phone rang for a full minute when it finally was picked up There was dead air for a few seconds, and then it was hung up. It did this twice. Sadly disappointed the manager they had there was really good. Don’t know what happened.
The employees were very friendly and knowledgeable. My food was made quickly and on point! I would suggest you eat at Taco Bell in. Columbia today!! It was awesome!
They didn’t open til almost 10:30 and at 10 they were all out smoking. When we ordered they were talking on their cellphone and told us they couldn’t hear us even though they were on the phone and my car was off. I ordered two tacos and it took 20mins to get them even though we were the only order in at the time. And they messed them up
Atmosphere: 1
Food: 1
Service: 1
Erica Perkins
Anytime you order a quesadilla the ends never have anything in them ? such a waste of money this was my breakfast quesadilla today.
Atmosphere: 1
Food: 1
Service: 2
RenaB
Honestly I've gone twice in the last 4 months just because the service has gone so downhill. Had an online order and not only did the employee act like me picking it up was an inconvenience but he was very rude at window when my friend and I had to pull back through for a drink. The worst part of my experience though was that I paid for a chicken quesadilla and got this:This thing is as flat as the receipt, save your$ and mental state and just go to cookout. ??♀️
I recently had the misfortune of dining at Taco Bell, and I must express my profound disappointment with the experience. As a frequent patron of various dining establishments, I have come to expect a certain standard of service and quality, both of which were sorely lacking during my visit.
Firstly, the service was abysmally slow. Despite the restaurant not being particularly busy, I found myself waiting an inordinate amount of time to place my order. When I finally approached the counter, the staff seemed disinterested and inattentive. Their lack of professionalism was evident in their curt responses and general demeanor, which conveyed a sense of indifference towards customer satisfaction.
Moreover, the cleanliness of the establishment left much to be desired. The dining area was littered with debris, and several tables were left uncleared, creating an unwelcoming and unsanitary environment. The restroom facilities were equally disappointing, with a noticeable lack of maintenance and hygiene.
When it came to the food, the experience only worsened. The items I ordered were poorly prepared and lacked the freshness one would expect. The ingredients seemed stale, and the overall presentation was unappetizing. Additionally, the portions were smaller than anticipated, making the meal feel like poor value for money.
In conclusion, my visit to Taco Bell was a regrettable experience that fell short in multiple aspects, from service and cleanliness to food quality. I hope that the management takes these criticisms to heart and makes the necessary improvements to ensure a better experience for future customers.
Missed 3 soft tacos and my crunch wrap had no wrap would not recommend
Atmosphere: 1
Food: 1
Service: 1
Dirty in the kitchen area all kinds of stuff in the floor
Atmosphere: 1
Food: 3
Service: 1
This Taco Bell is a joke. I ordered a crunchy taco, and bean burrito. My burrito was cold, and the tortilla was deteriorating ,so I turned and went back, to receive another cold burrito, with NO BEANS. Only sauce and onions. One of the female workers had her small daughter there one day, while she worked, wandering in the kitchen area. The employees get angry and will throw stuff around. The manager really needs to set up cameras to monitor the employees.
Atmosphere: 1
Food: 1
Service: 1
Most of the time I have to wait minutes and minutes in the drive thru. I've had consistently longer wait times here than I ever have at any other Taco Bell. The people are usually cross or in some kind of mood, and alot of the time (such as the last time I went) I watched my food sit and sit and sit, and I watched four people walk past it before someone finally grabbed it and handed it to me. Furthermore, once I finally have the food, it's very sloppily wrapped. My burritos are oftentimes spilling out because they've barely been thrown together and sometimes they barely have any filling at all. And the most disturbing was when I had almost finished eating a bean burrito when suddenly I could tell I was chewing on plastic. I called and the manager explained it was "most likely" a bit of plastic from when they open the product and then said, "It happens. At least it wasn't a hair." And then laughed as if finding nonfood items inside something I've almost finished consuming is any kind of laughing matter. The manager needs to be fired or seriously re-trained. I have worked fast food and this kind of consistency in poor service is unacceptable. I will not be back, and I highly discourage anyone from eating there. Do yourself a favor and go to Cookout instead. It's really not that much more expensive and they're friendlier and better service most of the time.
Atmosphere: 1
Food: 1
Service: 1
Staff is always amazing. It is rare that I have had an issue with my order. If the order was wrong, they would correct it quickly and always apologized.
Vegetarian options: The menu is clearly marked for vegetarian items. We loved the black bean and cabbage added to the menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mexican Pizza
Like water thru a screen door. Why is every other taco bell great but ours?
Atmosphere: 5
Food: 1
Service: 5
Great service, great food.
Atmosphere: 5
Food: 5
Service: 5
This is the WORST Taco Bell I have ever been to and that is saying a lot. We went thru the drive thru and waited for over 10 mins to place order due to the number of patrons in front of us. When we got our food we were missing half of our order and the remaining was luke warm. We proceeded to get back in line and tell them what we didn't receive. I am guessing by the temperature of the items instead of fixing new they just bagged up what they had previously fixed because it was cold.
Food: 2
Service: 1
These all were supposed to be supreme. As you can see none of them were, I did not check them till I got to work. The only thing that was correct with my order was the nacho fries and the drink, however The cheese dip for the nacho fries had a burnt taste to it, and that did not get eaten when I tried to call the store to inform them. The phone rang for a full minute when it finally was picked up There was dead air for a few seconds, and then it was hung up. It did this twice. Sadly disappointed the manager they had there was really good. Don’t know what happened.
Food: 1
Recommended dishes: Taco
Restaurantji Recommends
The employees were very friendly and knowledgeable. My food was made quickly and on point! I would suggest you eat at Taco Bell in. Columbia today!! It was awesome!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Soft Taco Supreme, Soft Taco, 3 Crunchy Tacos Supreme Combo, Nachos, 3doritos Nacho Cheese Taco Loco Combo, Mexican Pizza, Guacamole, Chicken Quesadilla, Naked Chicken Chalupa Box
for being a fast food they take great pride in preparing the food kudos people in Columbia Kentucky taco Bell
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco, Mexican Pizza, Guacamole, Chicken Quesadilla
They didn’t open til almost 10:30 and at 10 they were all out smoking. When we ordered they were talking on their cellphone and told us they couldn’t hear us even though they were on the phone and my car was off. I ordered two tacos and it took 20mins to get them even though we were the only order in at the time. And they messed them up
Atmosphere: 1
Food: 1
Service: 1
Anytime you order a quesadilla the ends never have anything in them ? such a waste of money this was my breakfast quesadilla today.
Atmosphere: 1
Food: 1
Service: 2
Honestly I've gone twice in the last 4 months just because the service has gone so downhill. Had an online order and not only did the employee act like me picking it up was an inconvenience but he was very rude at window when my friend and I had to pull back through for a drink. The worst part of my experience though was that I paid for a chicken quesadilla and got this:This thing is as flat as the receipt, save your$ and mental state and just go to cookout. ??♀️
Atmosphere: 1
Food: 1
Service: 1
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