We had a wonderful experience. There were 8 of us. Buffet was good and fresh. Service was excellent. Staff was friendly and helpful. It was very clean. The children had fun. My favorite part was you can eat away from the noise of the games. It was our first visit but won’t be our last.
Atmosphere: 5
Food: 5
Service: 5
T cro
I placed an online carryout order from this restaurant for a pizza, cheese sticks, and two dessert pizzas. The order confirmation email said it would be ready in 15 minutes. I waited about 20–25 minutes before arriving, and while most of my order was ready, they had completely forgot to make one of the dessert pizzas.
When I pointed this out, the staff said they could start making it, but I was short on time and asked for a refund for that pizza instead. They told me they couldn’t issue refunds without a manager and asked me to leave my name and number on the receipt so the manager could call me the next day. I never received a call.
After waiting a week, I called back myself. The manager wasn’t available, but I spoke to the owner (Eric). I explained everything, and he told me he would look into it and call me back. Days later, I still have not received a call or my refund.
Overall, this was a very disappointing experience. Mistakes can happen, but what bothers me most is the complete lack of follow-through and customer service from both management and ownership. At the end of the day, I paid for something I never received, and they have refused to refund me.
Angela Botkins
Been coming here for years. This is the best it’s ever been. New owner Eric has changed the culture and atmosphere! Eric, Ruth, and Alisa displayed amazing customer service! We were greeted at the door by the owner with a friendly smiling face welcoming us. A first by the way. Next, Ruth was very friendly and courteous. Ruth informed Alisa of my preferences that Ruth and Eric probed me for. Alisa took the beton and ran with it, displaying the professionalism and friendly atmosphere that has changed the franchise around. The food was piping hot and Ruth was a darling ensuring that we didn’t miss out on our preferences. All the other staff seemed happy and smiling which is a 180 degree turnaround from 2 years ago. The bathroom was the cleanest I’ve ever remembered it being. Finally after getting our bellies full of delicious food, we hit the game room. It’s been updated and was very clean and presentable. What fun we had. Thank you Eric, Ruth, Alisa and the rest of the crew for a wonderful experience. It’s people like you that reflects positively in the Mr. Gattis brand. That’s what keeps us coming back sooner rather than later!😃😃😃
Atmosphere: 5
Food: 5
Service: 5
Blake Folen
No probs wit service. The games section went from having games for everyone to just games for little kids. My 12 year old was not happy with the experience.
Atmosphere: 2
Food: 3
Service: 5
Christy Moyers
The cashier who rang us up was rude from the start, the games was honestly was over priced (at 2$ and 5$ each that’s just crazy! There is some cheaper but most was at least a 1$ but more was closer to 2$ each!) Overall was NOT a friendly atmosphere for kids either! Definitely not a place that we would be going back to visit to often (definitely not this location either!)
Atmosphere: 1
Food: 3
Service: 2
Tammy Marcum
They didn't have any pizza out. They didn't seem able to keep up and accommodate the amount of people there on a Sunday. The buffet was mostly empty.
Atmosphere: 4
Food: 5
Service: 4
Steven Crabtree
stone cold pizza. Probably the worst Mr.Gattis franchise in the nation.
Atmosphere: 1
Food: 1
Service: 4
Punk Knott
Definitely improved
Atmosphere: 4
Food: 4
Service: 4
Michaela Mills
Food was cold and hard and food was so nasty I felt like I was robbed.
AOG
The prices are decent. I think kids under 6 should be free. Hopefully, the owners will consider this. Most people will spend in the arcade anyway. I believe the facility is under new ownership as well. One bite, everyone knows the rules. (6.5 overall) It's definitely a must if you're hungry.
Pizza was a little to done and the spaghetti noodles was little hard but the dessert was great would I eat there again, probably not
Eve Young
Excellent service, clean salad bar, lots of food choices!
Holly Danielle Gabbard
This location has improved on so many levels starting with the management and staff. They went out of their way to make our experience excellent. They kept fresh food out, asked us if we had any specific requests on numerous occasions (they even remembered and brought it to our table when it was ready), & they kept the dining room clean the entire time we were there. When we went back to play games, we didn’t realize they had closed at 9 because they never made us feel rushed or pressured us to leave right away. I love seeing such a happy and friendly staff. After years of visiting, this is the first time we’ve ever had this great of an experience and it’s definitely due to all of the new faces who genuinely seem like they love their jobs.
Tracy Duty
A nice place to enjoy a meal with your family. Kid friendly because there is a gameroom too. The food was great and it was from the buffet. A little more pricey but overall good.
We had a wonderful experience. There were 8 of us. Buffet was good and fresh. Service was excellent. Staff was friendly and helpful. It was very clean. The children had fun. My favorite part was you can eat away from the noise of the games. It was our first visit but won’t be our last.
Atmosphere: 5
Food: 5
Service: 5
I placed an online carryout order from this restaurant for a pizza, cheese sticks, and two dessert pizzas. The order confirmation email said it would be ready in 15 minutes. I waited about 20–25 minutes before arriving, and while most of my order was ready, they had completely forgot to make one of the dessert pizzas.
When I pointed this out, the staff said they could start making it, but I was short on time and asked for a refund for that pizza instead. They told me they couldn’t issue refunds without a manager and asked me to leave my name and number on the receipt so the manager could call me the next day. I never received a call.
After waiting a week, I called back myself. The manager wasn’t available, but I spoke to the owner (Eric). I explained everything, and he told me he would look into it and call me back. Days later, I still have not received a call or my refund.
Overall, this was a very disappointing experience. Mistakes can happen, but what bothers me most is the complete lack of follow-through and customer service from both management and ownership. At the end of the day, I paid for something I never received, and they have refused to refund me.
Been coming here for years. This is the best it’s ever been. New owner Eric has changed the culture and atmosphere! Eric, Ruth, and Alisa displayed amazing customer service! We were greeted at the door by the owner with a friendly smiling face welcoming us. A first by the way. Next, Ruth was very friendly and courteous. Ruth informed Alisa of my preferences that Ruth and Eric probed me for. Alisa took the beton and ran with it, displaying the professionalism and friendly atmosphere that has changed the franchise around. The food was piping hot and Ruth was a darling ensuring that we didn’t miss out on our preferences. All the other staff seemed happy and smiling which is a 180 degree turnaround from 2 years ago. The bathroom was the cleanest I’ve ever remembered it being. Finally after getting our bellies full of delicious food, we hit the game room. It’s been updated and was very clean and presentable. What fun we had. Thank you Eric, Ruth, Alisa and the rest of the crew for a wonderful experience. It’s people like you that reflects positively in the Mr. Gattis brand. That’s what keeps us coming back sooner rather than later!😃😃😃
Atmosphere: 5
Food: 5
Service: 5
No probs wit service. The games section went from having games for everyone to just games for little kids. My 12 year old was not happy with the experience.
Atmosphere: 2
Food: 3
Service: 5
The cashier who rang us up was rude from the start, the games was honestly was over priced (at 2$ and 5$ each that’s just crazy! There is some cheaper but most was at least a 1$ but more was closer to 2$ each!)
Overall was NOT a friendly atmosphere for kids either! Definitely not a place that we would be going back to visit to often (definitely not this location either!)
Atmosphere: 1
Food: 3
Service: 2
They didn't have any pizza out. They didn't seem able to keep up and accommodate the amount of people there on a Sunday. The buffet was mostly empty.
Atmosphere: 4
Food: 5
Service: 4
stone cold pizza. Probably the worst Mr.Gattis franchise in the nation.
Atmosphere: 1
Food: 1
Service: 4
Definitely improved
Atmosphere: 4
Food: 4
Service: 4
Food was cold and hard and food was so nasty I felt like I was robbed.
The prices are decent. I think kids under 6 should be free. Hopefully, the owners will consider this. Most people will spend in the arcade anyway. I believe the facility is under new ownership as well. One bite, everyone knows the rules. (6.5 overall)
It's definitely a must if you're hungry.
Restaurantji Recommends
we had a blast
Pizza was a little to done and the spaghetti noodles was little hard but the dessert was great would I eat there again, probably not
Excellent service, clean salad bar, lots of food choices!
This location has improved on so many levels starting with the management and staff. They went out of their way to make our experience excellent. They kept fresh food out, asked us if we had any specific requests on numerous occasions (they even remembered and brought it to our table when it was ready), & they kept the dining room clean the entire time we were there. When we went back to play games, we didn’t realize they had closed at 9 because they never made us feel rushed or pressured us to leave right away. I love seeing such a happy and friendly staff. After years of visiting, this is the first time we’ve ever had this great of an experience and it’s definitely due to all of the new faces who genuinely seem like they love their jobs.
A nice place to enjoy a meal with your family. Kid friendly because there is a gameroom too. The food was great and it was from the buffet. A little more pricey but overall good.
Atmosphere: 5
Food: 5
Service: 5
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