Burger King

316 Philadelphia St, Covington
(859) 292-0720

Recent Reviews

William Cassedy

Visited this location 3/14 @ 5:30pm. Went inside to order. Eye-opening. Foyer floor hadn't been cleaned in some time - dried food smeared on floor. Used restroom before ordering. Water pooled on floor by urinal and urinal leaking. Ordered food ar register. Floor in prep area strewn with food and appeared to not have been cleaned in some time. Parking lot and drive thru were NOT busy so there's no reason an employee couldn't have been working to clean.Would NOT recommend anyone stopping here - inside or drive thru!

Atmosphere: 1

Food: 3

Service: 3

Damian Ridgeway

Sat in line for 25 minutes to be told they don’t have the stuff on the menu.

Atmosphere: 1

Food: 1

Service: 1

Kyle Peavley

Terrible. Went at 12am and they said they only had burgers, the fryers were down, soda machine was frozen…. Frozen??? This sounds like excuses to not work to

Atmosphere: 1

Food: 1

Service: 1

Mark Tarter

The meat was over done fountain drinks was

Atmosphere: 1

Food: 1

Service: 1

Cheryl Wilkening

The service was terrible. We went through the drive thru and the attendant was very rude and seemed we were bothering or interrupting her. When we did get our breakfast it was terrible also We also was shorted a sandwich. I will never go back.

Atmosphere: 2

Food: 1

Service: 1

Hyaku Shiki

This is the only Burger King where you can't have it your way.If you are vegan or a customer in general, I have to warn you about the extremely aggressive environment at this Burger King. I have never seen anything like it. I stopped eating here before the pandemic because an employee told me he didn't feel like making anything on the menu except the chicken and if I didn't want that then leave.We recently started ordering from them again after they started selling their Impossible burgers. I ask for no cheese, just plain, and even when I state that I'm vegan and can't eat cheese, they then add cheese every time.When I politely return the food and ask them for either a refund or to remake the food, either a clerk or the cook will come out yelling at me or blaming me and refuse to remake the food.A clerk once pointed at me when a cook was angry and blamed me for his mistake when I said no cheese face to face to him. The clerk typed cheese in and then ignored me at the register. Then the clerk came back and got aggressive and said they only made the impossible burger one way.Another time a clerk had to try to talk a cook down and hold him back who tried to intimidate me into leaving by yelling at me, told me, "I get what I asked for," and that no one is going to remake my food without cheese on it.Recently we got a Christmas gift card and asked for plain Impossible burgers and they sprayed non-vegan mayo on just one of the burgers. We do not eat mayo on burgers in general.I am very uncomfortable coming into the building when they act like they want to physically fight me.I reached out to the manager once for a refund and was ignored. Do not eat here, they yell at you in front of customers over some cheese or mayo, it's embarrassing, and sometimes I have to immediately leave because it feels like they are about to jump over the counter at me. This is bizarre and there are no consequences for these workers. They act however they want, are rude, and they haven't gotten my order right in over a year, whether inside, drive thru, or through apps.On deal days, the clerks will ignore the deals and charge you full price and you still don't get to eat or get your money back. And vegan burgers are not cheap.

Atmosphere: 1

Food: 1

Service: 1

Michael George

This BK is drive thru only. They have to doors locked so that you cannot walk in and order. My work truck is too big to go to through the drive-thru. Therefore Gold Star or Chipotle will get my money!

David Norton

Nearly 5 minutes waiting at the speaker box.. followed by eleven more minutes sitting at the pay window (was only car there when I arrived)..I finally had to get out of my car and talk to the worker who was outside there just helping off the clock...for a wrap and small tots...get your store staffed Burger King .. and after all that the wrap was a sloppy mess I think my 4-year-old grandson could have made it better.. I unwrapped it and it basically fell apart in my lap.. then once I rebuilt it the chicken was chewy and grissly and the sauce was like liquid dripping out everywhere...tots were good though..Boooooo!! that's all I can say

Atmosphere: 1

Food: 1

Service: 1

Thomas Sketch

No shakes. Extremely slow service. As if they only had one person working.

Food: 3

Service: 2

vinson overfield

They were out if Swiss but asked if it was ok to sub American. So friendly had to give them 5

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Sandwich

Will Trotman

Order had a diet coke. Received a sweet tea.

Atmosphere: 1

Food: 2

Service: 1

Molly Lou

I order two classic chicken wraps and they had mayo on them instead of that delicious royal sauce..then when I said something about it she said that they don't make them like that.

Atmosphere: 2

Food: 2

Service: 3

J Negle

Wife does not like the burgers but loved the crispy chix wraps. My 2 Jr we good. Price was right

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Whopper Sandwich, Crispy Chicken

Kimberly Sellers

Their management is very poor not to mention they are rude to customers and

Atmosphere: 1

Food: 1

Service: 1

J Rod

Depends on the manager most of the time it's goodEdit: Absolutely the worst run store I've been toEdit: ok it's gotten worse always running out of things. Order a mix and match 2 for 5 double meat breakfast sandwiches and get 2 single meat sandwiches for the same price, just because one person doesn't want to do their job and gives you what's been in the warmer all morningIt was the most disgusting sandwiches I've had from this store

Atmosphere: 1

Food: 1

Service: 1

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