I always order delivery from here and they make great time. Always making great sandwich. Fresh food.
Hanna Flessa
I placed a 160 dollar order. I was missing 2 sandwiches, a pop, and 2 bags of chips. I asked about an unwich I was missing.. but I rang it in as a regular sandwich... OK Honest Mistake. The GM responds "So you're calling me about an order you messed up." Like no... I am missing 2 sandwiches, a pop, and 2 bags of chips I rang in. I messed up ONE THING, what about the missing items from my order?
Also, any modifications were not done (ask for no tomato- you got tomato, asked for no onion- you got onion). He said "I have 97 orders, I messed up just like you messed up." His name is THEO and he was extremely rude with poor customer service. Who responds that way to a customer? They said we would get our food sent out that we were missing... I ordered the food at 10:56 AM and it is currently 12:48 PM and I am still missing 2 sandwiches, a pop, and 2 bags of chip. He had no interest in making things right or apologizing, was just very rude with no accountability.. coming from a GM this is beyond me.
Atmosphere: 1
Food: 1
Service: 1
Laura Burch
I did a pick up order and they forgot my cookie. They were very nice when I went back and let them know and gave me the cookie. However, when I got home my sandwich wasn't cut (I requested it be cut in half), they didn't read in my order that I asked for no cheese and put cheese on it, and the pasta salad I got wasn't even all the way full in the container. Also, there was no vinegar/oil that was supposed to be on the sandwich.
Atmosphere: 4
Food: 2
Service: 3
connor creaghead
This the saddest sandwich I’ve had. Didn’t cut in half, barely any peppers when I ordered extra, two slivers of onion, one piece of bacon, two tomatoes. Are you guys running low on ingredients? Terrible.
Atmosphere: 1
Food: 1
Service: 1
Emily Durham
So yummy but never freaky fast :(
Atmosphere: 3
Food: 5
Service: 2
Dave Fickenscher
Staff sent out of their way even in the middle of a rush during blink.
Atmosphere: 5
Food: 5
Service: 5
James Curvall
I did not receive the correct food that I ordered. I ordered a sub and it did not say under the main heading that it included mayo on the sub but rather on the other side of menu board. When I said it did not day mayo under the main heading she took literally 3 min, for an employee to show me where it did say it had mayo. How would I have noticed that when it took the rude employee 3 minutes to find herself. She refused to remake my sandwich and I left with a sandwich I could not eat and threw in the garbage. I have to say the staff was rude , uncaring and lazy. I will never go back to jimmie johns again.
Atmosphere: 1
Food: 1
Service: 1
Dave Imber
Tip shamed by one of the employees for a pickup order that I placed, a drink that I had to fill myself. Not sure what service they offer that warrants a tip and to be called out in the restaurant for that is uncalled for. Will never be back to this location.
Atmosphere: 3
Food: 2
Service: 1
Chris Enage
Working in the city of Covington for a short time and been eating at tis location for lunch. Place is clean, food is right , staff is nice and service is good!
My food was fresh and delicious. I had such good service from a manager, Phillip walker. Always prompt, & great customer service ? great job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Chunk
Mark Henry
On 08-30-2023 at 3pm I ordered a 15 inch Spicy East Coast Italian sub. I requested a meat substitution that they refused explaining that it violated their policy. I agreed to ordering it as-is but requested mayo on just half of the sandwich. With the bread cut into two halves and the mayo bottle sitting inches away they refused to put mayo on one half of the sandwich. They once again referred to it being against policy to make any alterations to a sandwich, period. MAYO!
I cancelled my order and left for another restaurant nearby. I only live four blocks from this location and can't get a sandwich made the way I want it.
I filed a feedback complaint on JJ's website within hours of the incident and I have yet to be contacted by the company. They just don't care about customers at all.
jake mays
Went in today for a Sammy and I asked for a sandwich and a large drink I had to grab my own cup which wasn't too much but when I was waiting to get my sandwich I noticed a older blonde girl eating and drinking right where you prepare food and what made it worse was she was eating food right out of the food bins which is disgusting she had gloves on and tried to make my sandwich which I made sure I didn't want her touching anywhere near my food very unprofessional definitely needs some attention
Atmosphere: 1
Food: 2
Service: 3
Adam Parks
I called for a delivery and let me remind you I'm less than 2 miles away from this store and they go to tell me we don't deliver that far like what do you even have delivery for if you can't even deliver 1.6 miles away so I didn't even make a order this place is a joke for
Service: 1
Desiree Alrmailat
Gotta give credit when credit due My new favorite place And deliver driver Darius is amazing Definitely deserves a big raise Goes above and beyond for customers
Very unprofessional staff. Beyond rude.
Service: 1
I always order delivery from here and they make great time. Always making great sandwich. Fresh food.
I placed a 160 dollar order.
I was missing 2 sandwiches, a pop, and 2 bags of chips.
I asked about an unwich I was missing.. but I rang it in as a regular sandwich... OK Honest Mistake. The GM responds "So you're calling me about an order you messed up." Like no... I am missing 2 sandwiches, a pop, and 2 bags of chips I rang in. I messed up ONE THING, what about the missing items from my order?
Also, any modifications were not done (ask for no tomato- you got tomato, asked for no onion- you got onion).
He said "I have 97 orders, I messed up just like you messed up."
His name is THEO and he was extremely rude with poor customer service. Who responds that way to a customer?
They said we would get our food sent out that we were missing... I ordered the food at 10:56 AM and it is currently 12:48 PM and I am still missing 2 sandwiches, a pop, and 2 bags of chip.
He had no interest in making things right or apologizing, was just very rude with no accountability.. coming from a GM this is beyond me.
Atmosphere: 1
Food: 1
Service: 1
I did a pick up order and they forgot my cookie. They were very nice when I went back and let them know and gave me the cookie. However, when I got home my sandwich wasn't cut (I requested it be cut in half), they didn't read in my order that I asked for no cheese and put cheese on it, and the pasta salad I got wasn't even all the way full in the container. Also, there was no vinegar/oil that was supposed to be on the sandwich.
Atmosphere: 4
Food: 2
Service: 3
This the saddest sandwich I’ve had. Didn’t cut in half, barely any peppers when I ordered extra, two slivers of onion, one piece of bacon, two tomatoes. Are you guys running low on ingredients? Terrible.
Atmosphere: 1
Food: 1
Service: 1
So yummy but never freaky fast :(
Atmosphere: 3
Food: 5
Service: 2
Staff sent out of their way even in the middle of a rush during blink.
Atmosphere: 5
Food: 5
Service: 5
I did not receive the correct food that I ordered. I ordered a sub and it did not say under the main heading that it included mayo on the sub but rather on the other side of menu board. When I said it did not day mayo under the main heading she took literally 3 min, for an employee to show me where it did say it had mayo. How would I have noticed that when it took the rude employee 3 minutes to find herself. She refused to remake my sandwich and I left with a sandwich I could not eat and threw in the garbage. I have to say the staff was rude , uncaring and lazy. I will never go back to jimmie johns again.
Atmosphere: 1
Food: 1
Service: 1
Tip shamed by one of the employees for a pickup order that I placed, a drink that I had to fill myself. Not sure what service they offer that warrants a tip and to be called out in the restaurant for that is uncalled for. Will never be back to this location.
Atmosphere: 3
Food: 2
Service: 1
Working in the city of Covington for a short time and been eating at tis location for lunch. Place is clean, food is right , staff is nice and service is good!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My food was fresh and delicious. I had such good service from a manager, Phillip walker. Always prompt, & great customer service ? great job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Chunk
On 08-30-2023 at 3pm I ordered a 15 inch Spicy East Coast Italian sub. I requested a meat substitution that they refused explaining that it violated their policy. I agreed to ordering it as-is but requested mayo on just half of the sandwich. With the bread cut into two halves and the mayo bottle sitting inches away they refused to put mayo on one half of the sandwich. They once again referred to it being against policy to make any alterations to a sandwich, period. MAYO!
I cancelled my order and left for another restaurant nearby. I only live four blocks from this location and can't get a sandwich made the way I want it.
I filed a feedback complaint on JJ's website within hours of the incident and I have yet to be contacted by the company. They just don't care about customers at all.
Went in today for a Sammy and I asked for a sandwich and a large drink I had to grab my own cup which wasn't too much but when I was waiting to get my sandwich I noticed a older blonde girl eating and drinking right where you prepare food and what made it worse was she was eating food right out of the food bins which is disgusting she had gloves on and tried to make my sandwich which I made sure I didn't want her touching anywhere near my food very unprofessional definitely needs some attention
Atmosphere: 1
Food: 2
Service: 3
I called for a delivery and let me remind you I'm less than 2 miles away from this store and they go to tell me we don't deliver that far like what do you even have delivery for if you can't even deliver 1.6 miles away so I didn't even make a order this place is a joke for
Service: 1
Gotta give credit when credit due
My new favorite place
And deliver driver Darius is amazing
Definitely deserves a big raise
Goes above and beyond for customers
Atmosphere: 5
Food: 5
Service: 5
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