The food and drink were normal, but the place itself was filthy. The bathroom was disgusting and out of soap. The walls were damaged and there was urine everywhere. By looking at the other reviews I can see that this place has been like this for awhile.
Atmosphere: 1
Food: 3
Service: 3
Holly Ann Johnson
Avoid at all costs. Hands down the most disgusting, unsanitary Starbucks ever. Came to get food and drinks on a road trip and could not purchase anything due to the entire store being gross and grimy, and the bathrooms being super nasty. There’s no way this place gets cleaned properly. I came to share and saw many similar reviews over the past year. Corporate comments the same reply every time, so clearly they’re aware but not implementing changes.
Atmosphere: 1
Jeremy Thornhill
Dirty restroom, menu items unavailable even though they allow ordering them in the app. Starbucks is usually pretty consistent but this location has problems, avoid it if you can.
Atmosphere: 1
Food: 3
Service: 3
Destiny Abell
My husband went through the drive-through to get me a venti iced caramel macchiato around 6pm tonight. He said his order and the girl on the intercom was heard over the intercom laughing with a coworker. She asked him what size (even though he had already said venti) because she couldn't hear him over her cackling. When he pulled up to get the coffee, she had made a hot macchiato. He politely said he wanted an iced macchiato to which she said, "you didn't say that." Keep in mind he did say that at the beginning, but she couldn't hear him over her laughing. Instead of taking accountability, she tried to push blame on my husband. Also, she took the hot macchiato and just poured it directly on ice... which melted pretty quickly. This is unacceptable behavior. I've worked in fast food and I know when customers are difficult. This was not one of those occasions... this employee was not trained properly. Do better Crestwood Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Gwendolyn Fitzner
Hot chocolate is the best
Atmosphere: 5
Food: 5
Service: 5
Robert Puckett
Weekend shift doesn't make drinks like the day shift during the week. I didn't realize there was that big a difference, and this isn't a $1.49 a cup at 5 star, across the street. Drinks i assume "made by a barista". Who trains them?.... Grande "vanilla iced coffee" had no vanilla, and my wife's Trenta vanilla sweet cream cold brew was horrible.
Atmosphere: 1
Service: 5
Jeremy Hurd
Great grande caramel frappuccino it was so great for the economy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
whitney melcher
Wanting to grab a coffee on your way to work? Don’t come here. This is the slowest Starbucks I’ve ever been to in my life. Every time I have been thru the drive thru, it’s at least 15-20 min. I could go to a sit down restaurant and have a whole meal served to me in the amount of time it takes to get a coffee here. And last time they gave me the wrong bites. Thought it was just a bad day for the store, but came the following week and was stuck in the drive thru for 20 min again. No joke. Ridiculous. And never “sorry for your wait.”
Atmosphere: 1
Food: 3
Service: 1
Sunilkumar Patel
Not enough parking space just front of store some parking but if you park you car and drive thru busy you will not get out from that parking lot need to improve parking space
Tammy Dean
The girls were excellent, prompt and patient! Top customer service
Wife got coffee and a cookie. Very clean and well kept inside.
Atmosphere: 5
Food: 5
Service: 5
Sunshinegal801
Stopped to get coffee on our road trip and use the restroom. Please check out these photos this is the women’s restroom and my husband said the men’s was much worse. This bathroom probably hasn’t been cleaned in the past year and the floor and counters inside the facility look the same.
Parking: Difficult parking situation as well.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Pour Over
amy painter
Slow, crazy slow. Super unorganized. Get to window they have wrong order. Then no coffee. 15 mins just to try to get a coffee. Never again. Go somewhere else.
Service: 1
Jennifer Sykes
The bathroom and dining area of this shop is deplorable! If this is franchise owned, the owner should be embarrassed!
Atmosphere: 1
Food: 4
Service: 4
Marie Starring
This is the worst Starbucks I’ve ever been to in my life. I didn’t stay for food or drink. The conditions were deplorable. I could tell these conditions didn’t happen overnight. Dust and grime everywhere.
The food and drink were normal, but the place itself was filthy. The bathroom was disgusting and out of soap. The walls were damaged and there was urine everywhere. By looking at the other reviews I can see that this place has been like this for awhile.
Atmosphere: 1
Food: 3
Service: 3
Avoid at all costs. Hands down the most disgusting, unsanitary Starbucks ever. Came to get food and drinks on a road trip and could not purchase anything due to the entire store being gross and grimy, and the bathrooms being super nasty. There’s no way this place gets cleaned properly. I came to share and saw many similar reviews over the past year. Corporate comments the same reply every time, so clearly they’re aware but not implementing changes.
Atmosphere: 1
Dirty restroom, menu items unavailable even though they allow ordering them in the app. Starbucks is usually pretty consistent but this location has problems, avoid it if you can.
Atmosphere: 1
Food: 3
Service: 3
My husband went through the drive-through to get me a venti iced caramel macchiato around 6pm tonight. He said his order and the girl on the intercom was heard over the intercom laughing with a coworker. She asked him what size (even though he had already said venti) because she couldn't hear him over her cackling. When he pulled up to get the coffee, she had made a hot macchiato. He politely said he wanted an iced macchiato to which she said, "you didn't say that." Keep in mind he did say that at the beginning, but she couldn't hear him over her laughing. Instead of taking accountability, she tried to push blame on my husband. Also, she took the hot macchiato and just poured it directly on ice... which melted pretty quickly. This is unacceptable behavior. I've worked in fast food and I know when customers are difficult. This was not one of those occasions... this employee was not trained properly. Do better Crestwood Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Hot chocolate is the best
Atmosphere: 5
Food: 5
Service: 5
Weekend shift doesn't make drinks like the day shift during the week. I didn't realize there was that big a difference, and this isn't a $1.49 a cup at 5 star, across the street.
Drinks i assume "made by a barista". Who trains them?....
Grande "vanilla iced coffee" had no vanilla, and my wife's Trenta vanilla sweet cream cold brew was horrible.
Atmosphere: 1
Service: 5
Great grande caramel frappuccino it was so great for the economy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Wanting to grab a coffee on your way to work? Don’t come here. This is the slowest Starbucks I’ve ever been to in my life. Every time I have been thru the drive thru, it’s at least 15-20 min. I could go to a sit down restaurant and have a whole meal served to me in the amount of time it takes to get a coffee here. And last time they gave me the wrong bites. Thought it was just a bad day for the store, but came the following week and was stuck in the drive thru for 20 min again. No joke. Ridiculous. And never “sorry for your wait.”
Atmosphere: 1
Food: 3
Service: 1
Not enough parking space just front of store some parking but if you park you car and drive thru busy you will not get out from that parking lot need to improve parking space
The girls were excellent, prompt and patient! Top customer service
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Wife got coffee and a cookie. Very clean and well kept inside.
Atmosphere: 5
Food: 5
Service: 5
Stopped to get coffee on our road trip and use the restroom. Please check out these photos this is the women’s restroom and my husband said the men’s was much worse. This bathroom probably hasn’t been cleaned in the past year and the floor and counters inside the facility look the same.
Parking: Difficult parking situation as well.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Pour Over
Slow, crazy slow. Super unorganized. Get to window they have wrong order. Then no coffee. 15 mins just to try to get a coffee. Never again. Go somewhere else.
Service: 1
The bathroom and dining area of this shop is deplorable! If this is franchise owned, the owner should be embarrassed!
Atmosphere: 1
Food: 4
Service: 4
This is the worst Starbucks I’ve ever been to in my life. I didn’t stay for food or drink. The conditions were deplorable. I could tell these conditions didn’t happen overnight. Dust and grime everywhere.
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