Always friendly and fast service. I've ordered from this location a lot and only one time did my order not get made properly. They promptly made it right and apologized several times. In a world where the customer is often brushed off, I am glad to know donatos still believes in great customer service. I will continue to be a loyal customer. Thanks donatos!
Food: 5
Service: 5
Joshua F. Conner
Very fast service, knowledgeable friendly staff, clean facilities, food was better quality than any pizza joint I've had anywhere in the area. I'll add pictures next time I'm there. Maybe I'll get lucky and they'll throw me a free pizza to get the pictures. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Topping Pizza, Fresh Out the Oven, The Works Pizza, Mariachi Cheese Bread
Momma Bear
Nancy the manager is the rudest!!! As soon as we walked in she instantly gave us attitude. We were trying to ask about the new special they had. Nancy said “no changes no switching pizzas out. None of that” we didn’t ask that but okay. Then when we were ready to order she walked off. She comes back and says “what do you guys want” so we proceed to order and she says “what? I can’t hear you speak up. I can’t hear you” it wasn’t loud In there at all. We asked what her problem was and she had asked us to get out of the store that she wasn’t serving us. If I could rate -10/10 I would. Absolutely the worst customer service I have ever had. Highly don’t recommend this place at all!
Atmosphere: 1
Service: 1
Kay Shepperd
I had a not so great experience and reached out to management. The GM Jessica went above and beyond with rectifying the situation and was able to deliver a a great solution for my family. Thank you for being a great leader, Jessica!
Atmosphere: 5
Food: 5
Service: 5
Matthew Adkins Sr.
Food was good, good attention at the counter. Clean and friendly! Still love the pepperoni pizza the most!
We will go back!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Two Topping Pizza, Fresh Out the Oven, Garlic Cheese Bread, Banana Peppers, Hawaiian
Gary M
Went last night to try a stuffed crust pep pizza added photos. Called it in on my way. Young man on the phone was not the most polite and definitely didn't answer the phone the donatos way. He says is your name gray? I say no it's Gary he says what's your phone number as it clearly shows up on caller Id anyway I give him my number and name and he says what do you want. Lol little rude whatever. Ordered the pizza 25 min wait on a Saturday night ok fine might be busy mind you I'm already on the way.. Walk inside tell the lady I'm early for a pick up sit down and wait food came out probably ten minutes after no worries there as I was early. Was a pretty pizza little to much sauce for My liking but it was good. Follow the script young man it's there for a reason you should be thanking customers for calling on the phone. Aka thank you for choosing Erlanger donatos will this be for pick up or delivery. Pickup alright can I get your phone number and your name. Tell them about your featured special and if they decline ask what you can get started for them.
Atmosphere: 4
Food: 4
Service: 3
Kat
Separate community room available for groups.Pizza is a little to saucy for me, but still good.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Two Topping Pizza, Garlic Cheese Bread, Medium Chicken Spinach Mozzarella
jenifer rumpke
Ive always loved there pizza!! Its always good! Never have i had a bad pizza. Other pizza places i get there pizza and its always a gamble sometimes its good sometimes its horrible. But with Donatos its always perfect Pizza! Its the same every time! I don’t have to worry about it being overly cooked undercooked not enough cheese too much sauce.. Its always good quality pizza!!! Definitely a 5 Star Pizza Place!!
Vegetarian options: You can order whatever you would like on your pizza or hoagie! Perfect for vegetarians!!
Parking: Plenty of spots!!
Kid-friendliness: Kid Friendly
Wheelchair accessibility: No stairs. Easy access for wheelchairs. Both doors open if needed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie, Two Topping Pizza, Fresh Out the Oven, Banana Peppers, Medium Ultimate 4 Cheese, Fresh Green Peppers Family Recipe Meatballs
Mzladylbs Poundz
I had an issue over the weekend with my order. I called Monday and spoke with Jessica and she's amazing. She apologized for any issue and replaced my order. When the order came it was correct and hot! Thank you so much Jessica for taking care of me. I will order again only becauseof Jessica's amazingcustomerservice!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie, Fresh Out the Oven
Dwight Williams
Fast courteous The food was excellent had a Is mariachi beef pizza love
Recommended dishes: Hoagie, Two Topping Pizza, Founder's Favorite Pizza
John Zanardelli
This site isn’t just short staffed, this site is staffed incorrectly.Just ordered two pizzas: one cheese, one extra pepperoni. Simple enough. Ordered it to be delivered. Since it as sent doordash, the driver didn’t know what she was delivering. When it arrived to my house, the cheese was correct, but I was sent a hot honey pepperoni. Needless to say, we aren’t a spicy family.I called and explained it, they made me a new pizza, I brought the incorrect one back to show them what it was. They said it was a Hot Honey Pepperoni, which I wanted to know why it was done incorrectly. Instead, the lady who swapped the pizza out for me snatched it out of my hand, turned away from me, yelling, “We’re short staffed”, then chucked the old pizza on top of the oven.It’s not the mess up that bugged me so much as the attitude when I asked about it. I get being short staffed, but simple professionalism to someone who was just slighted and put out to have to come back to a store after spending money on a delivery order shouldn’t be too much to ask for.In that case, yes, I will take the order screw up to task because how can someone screw up something as simple as one cheese one double pepperoni.If their excuse is “we’re short staffed”, something the phone recording was so kind to remind me of, then Donatos better spend the extra money to hire at least another person, or screen the staff that can read an order properly and handle customer complaints.
Atmosphere: 3
Food: 3
Service: 1
ashley curry
I placed my order on the website it said it would be finished at 1230. I arrived at the drive thru a few mins early. I looked over to see if anyone was in the drive thru and I didn’t see any workers. I’m casually playing on my phone waiting patiently glancing over every minute or so… ya know to see if any workers were available because I was about to just go inside and get the pizza because I figured they were short staffed. Well here comes the worker from behind the oven and she was telling another worker I couldn’t see “I gotta go to the drive thru there’s a customer and they keep giving me dirty looks”. Ok the comment was unnecessary because never was I giving her dirty looks. Merely looking to see if I should come in. Not to mention I get home open the pizza box and there’s a piece of pizza missing. Yeah I won’t be back
Atmosphere: 1
Food: 1
Service: 1
Lauren Morris
LOVE Jessica.... always has a smile and great attitude. Favorite location for service and food ❤️
Always friendly and fast service. I've ordered from this location a lot and only one time did my order not get made properly. They promptly made it right and apologized several times. In a world where the customer is often brushed off, I am glad to know donatos still believes in great customer service. I will continue to be a loyal customer. Thanks donatos!
Food: 5
Service: 5
Very fast service, knowledgeable friendly staff, clean facilities, food was better quality than any pizza joint I've had anywhere in the area.
I'll add pictures next time I'm there.
Maybe I'll get lucky and they'll throw me a free pizza to get the pictures. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Topping Pizza, Fresh Out the Oven, The Works Pizza, Mariachi Cheese Bread
Nancy the manager is the rudest!!! As soon as we walked in she instantly gave us attitude. We were trying to ask about the new special they had. Nancy said “no changes no switching pizzas out. None of that” we didn’t ask that but okay. Then when we were ready to order she walked off. She comes back and says “what do you guys want” so we proceed to order and she says “what? I can’t hear you speak up. I can’t hear you” it wasn’t loud In there at all. We asked what her problem was and she had asked us to get out of the store that she wasn’t serving us. If I could rate -10/10 I would. Absolutely the worst customer service I have ever had. Highly don’t recommend this place at all!
Atmosphere: 1
Service: 1
I had a not so great experience and reached out to management. The GM Jessica went above and beyond with rectifying the situation and was able to deliver a a great solution for my family. Thank you for being a great leader, Jessica!
Atmosphere: 5
Food: 5
Service: 5
Food was good, good attention at the counter. Clean and friendly! Still love the pepperoni pizza the most!
We will go back!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Two Topping Pizza, Fresh Out the Oven, Garlic Cheese Bread, Banana Peppers, Hawaiian
Went last night to try a stuffed crust pep pizza added photos. Called it in on my way. Young man on the phone was not the most polite and definitely didn't answer the phone the donatos way. He says is your name gray? I say no it's Gary he says what's your phone number as it clearly shows up on caller Id anyway I give him my number and name and he says what do you want. Lol little rude whatever. Ordered the pizza 25 min wait on a Saturday night ok fine might be busy mind you I'm already on the way.. Walk inside tell the lady I'm early for a pick up sit down and wait food came out probably ten minutes after no worries there as I was early. Was a pretty pizza little to much sauce for My liking but it was good. Follow the script young man it's there for a reason you should be thanking customers for calling on the phone. Aka thank you for choosing Erlanger donatos will this be for pick up or delivery. Pickup alright can I get your phone number and your name. Tell them about your featured special and if they decline ask what you can get started for them.
Atmosphere: 4
Food: 4
Service: 3
Separate community room available for groups.Pizza is a little to saucy for me, but still good.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Two Topping Pizza, Garlic Cheese Bread, Medium Chicken Spinach Mozzarella
Ive always loved there pizza!! Its always good! Never have i had a bad pizza. Other pizza places i get there pizza and its always a gamble sometimes its good sometimes its horrible. But with Donatos its always perfect Pizza! Its the same every time! I don’t have to worry about it being overly cooked undercooked not enough cheese too much sauce.. Its always good quality pizza!!! Definitely a 5 Star Pizza Place!!
Vegetarian options: You can order whatever you would like on your pizza or hoagie! Perfect for vegetarians!!
Parking: Plenty of spots!!
Kid-friendliness: Kid Friendly
Wheelchair accessibility: No stairs. Easy access for wheelchairs. Both doors open if needed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie, Two Topping Pizza, Fresh Out the Oven, Banana Peppers, Medium Ultimate 4 Cheese, Fresh Green Peppers Family Recipe Meatballs
I had an issue over the weekend with my order. I called Monday and spoke with Jessica and she's amazing. She apologized for any issue and replaced my order. When the order came it was correct and hot! Thank you so much Jessica for taking care of me. I will order again only becauseof Jessica's amazingcustomerservice!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie, Fresh Out the Oven
Fast courteous The food was excellent had a Is mariachi beef pizza love
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Great service by PM shift on 12/21
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie, Two Topping Pizza
Love their thin crust
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie, Two Topping Pizza, Founder's Favorite Pizza
This site isn’t just short staffed, this site is staffed incorrectly.Just ordered two pizzas: one cheese, one extra pepperoni. Simple enough. Ordered it to be delivered. Since it as sent doordash, the driver didn’t know what she was delivering. When it arrived to my house, the cheese was correct, but I was sent a hot honey pepperoni. Needless to say, we aren’t a spicy family.I called and explained it, they made me a new pizza, I brought the incorrect one back to show them what it was. They said it was a Hot Honey Pepperoni, which I wanted to know why it was done incorrectly. Instead, the lady who swapped the pizza out for me snatched it out of my hand, turned away from me, yelling, “We’re short staffed”, then chucked the old pizza on top of the oven.It’s not the mess up that bugged me so much as the attitude when I asked about it. I get being short staffed, but simple professionalism to someone who was just slighted and put out to have to come back to a store after spending money on a delivery order shouldn’t be too much to ask for.In that case, yes, I will take the order screw up to task because how can someone screw up something as simple as one cheese one double pepperoni.If their excuse is “we’re short staffed”, something the phone recording was so kind to remind me of, then Donatos better spend the extra money to hire at least another person, or screen the staff that can read an order properly and handle customer complaints.
Atmosphere: 3
Food: 3
Service: 1
I placed my order on the website it said it would be finished at 1230. I arrived at the drive thru a few mins early. I looked over to see if anyone was in the drive thru and I didn’t see any workers. I’m casually playing on my phone waiting patiently glancing over every minute or so… ya know to see if any workers were available because I was about to just go inside and get the pizza because I figured they were short staffed. Well here comes the worker from behind the oven and she was telling another worker I couldn’t see “I gotta go to the drive thru there’s a customer and they keep giving me dirty looks”. Ok the comment was unnecessary because never was I giving her dirty looks. Merely looking to see if I should come in. Not to mention I get home open the pizza box and there’s a piece of pizza missing. Yeah I won’t be back
Atmosphere: 1
Food: 1
Service: 1
LOVE Jessica.... always has a smile and great attitude. Favorite location for service and food ❤️
Atmosphere: 5
Food: 5
Service: 5
Loading...