Wouldn’t recommend this location. I’ve tried to give so many chances however everytime I’ve gone in the last few months every time we order food it’s gross. It taste and smells like it’s freezer burnt. They also knowingly leave out part of your order. We have told them in drive thru and they roll their eyes then take forever to finish your order. I definitely recommend the crescent springs location over this one.
Atmosphere: 1
Food: 1
Service: 1
Gracie Vandyke
I just have had the WORST restaurant experience in my entire life at the Dunkin Donuts in Mt, Orab. I have Never felt more belittled and judged at a coffee/fast food shop. I walk in with my sister and already can tell it's going to be a negative experience by how little customers there were and angry employees who Cleary looked that they didn't want to be there. I'm looking at the menu because I have never eaten there and want to think out my options and wasn't complied to hurry because there was no one behind us. I see the 6 dollar meal deal that comes with coffee, a breakfast sandwich and hashbrowns. I ask the cleary new training employee if instead a coffee can i get a different drink because everwhere else will allow you to do that as long as its the same size and she asks the manager. I would has assumed that the manager should be near her because it looks like it's the girls first day but she has to track her down and ask her a simple question. The manager comes and smugly looks at me and goes "no". I say okay and order just a biscuit bacon egg and cheese and a order of hasbrowns forgetting a drink. The new girl says okay and asks the manager where the biscuit button is and the manager laughs and says "we don't have biscuits here" and looks at me like I'm an idiot and plane stupid for even asking. Here's the thing, I know for a fact that the manager was lying because not only did it say online that they have biscuits but on there menu they have there, right above there heads. This leads me to believe that she was also lying about not being able to switch out a drink. I don't say and and just try to keep my calm because I believe in giving everybody grace. When me and my sister get our food after 7 minutes we're go back into the car and I see they forgot my hasbrowns. I look for the receipt and my sister tells me we didn't get one. So i go back in to the now fully empty shop and order hashbrowns again. I wait 20 minutes and watch this employees do absolutely nothing to make my 6 Itty bitty hasbrowns while I'm standing right there. Two lady's were talking about how it's 30 something days till Christmas and the MANAGER, THE MANAGER WHO IS SUPPOSED TO RUN THE RESTAURANT, ON HER PURPLE PHONE, TEXTING. she's side eyeing me and while texting looks up and smiles and texting and I know immediately it's about me. Another 10 minutes go by and I finally get my hashbrowns cold as can be. I left pissed off and hurngy because of a failed manager who cleary does not take her job seriously. My first time at dunkin will most definitely be my last and if I was the boss miss purple phone would definitely be fired and I don't know how she isn't already. I hope there's a positive change and has better management because my food was cold, hard, and plane nasty. It had the potential but under failed guidance, will definitely be shut down in the next 2 years if there isn't a change.
Atmosphere: 1
Food: 1
Service: 1
Ann Carson
I’ve given this place about 50 chances because I get it, the service/food industry isn’t fun. However, time and time again they could not be more inconvenienced to provide you with the accurate food and coffee you asked and paid for. It’s like they are genuinely annoyed with me for showing up to their drive-thru to give them money. To be more pointed, it’s one older/middle aged man that I only ever interact with. I’m sure the other staff are great.
Atmosphere: 1
Food: 1
Service: 1
Tabatha Shields
I love the people that work at this location they are amazing 🤩🤩 they always no my order !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Hash Browns
June bell
The location was dirty
Atmosphere: 1
Service: 1
Rhonda Cisnado
Coffee on the way to work so good and free free drinks for 2 weeks with purchase if you download the app!!!! Thanks
Food: 5
Service: 5
Kathie Stoppelwerth
Less than friendly employees. Food is good
Food: 4
Service: 3
Jorge Niola
Excellent
Parking: Excellent
Kid-friendliness: Excellent
Atmosphere: 5
Food: 5
Service: 5
jared jones
The food is reliably similar to any Dunkin you have ever visited, which is a positive. This location however is a nightmare to get in and out of. Location aside this site is reliably fresh and politely served. Avoid Dixie HWY at all costs, people are auditioning for the next Mad Max movie and it shows.
Atmosphere: 4
Food: 5
Service: 5
Breonna Scott
The food was awful the girls in there were rude the sausage croissant tasted like it was dipped in water. A waste of $10.
I wanted my employer discount and didn't get it lol.
Atmosphere: 5
Food: 5
Service: 5
Shilah Davis
I love this Dunkin’ location. Fast service and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Donuts
Jessica Goetz
The manager at this location is sooo annoying!!! All the way down to her voice! I recorded a 5 min long video of her walking past me several times never asked me if I needed help or if I was waited on. A lady who was making food realized I had been standing there an extremely long time and she came over and took my order…. If your not a guy the manager knows, one of her friends, or “regulars” good luck being waited on!
Atmosphere: 1
Service: 1
lung umbt
This store is last and final they are so rude they yell at the customer always they better learn customers service lol!
Wouldn’t recommend this location. I’ve tried to give so many chances however everytime I’ve gone in the last few months every time we order food it’s gross. It taste and smells like it’s freezer burnt. They also knowingly leave out part of your order. We have told them in drive thru and they roll their eyes then take forever to finish your order. I definitely recommend the crescent springs location over this one.
Atmosphere: 1
Food: 1
Service: 1
I just have had the WORST restaurant experience in my entire life at the Dunkin Donuts in Mt, Orab. I have Never felt more belittled and judged at a coffee/fast food shop. I walk in with my sister and already can tell it's going to be a negative experience by how little customers there were and angry employees who Cleary looked that they didn't want to be there. I'm looking at the menu because I have never eaten there and want to think out my options and wasn't complied to hurry because there was no one behind us. I see the 6 dollar meal deal that comes with coffee, a breakfast sandwich and hashbrowns. I ask the cleary new training employee if instead a coffee can i get a different drink because everwhere else will allow you to do that as long as its the same size and she asks the manager. I would has assumed that the manager should be near her because it looks like it's the girls first day but she has to track her down and ask her a simple question. The manager comes and smugly looks at me and goes "no". I say okay and order just a biscuit bacon egg and cheese and a order of hasbrowns forgetting a drink. The new girl says okay and asks the manager where the biscuit button is and the manager laughs and says "we don't have biscuits here" and looks at me like I'm an idiot and plane stupid for even asking. Here's the thing, I know for a fact that the manager was lying because not only did it say online that they have biscuits but on there menu they have there, right above there heads. This leads me to believe that she was also lying about not being able to switch out a drink. I don't say and and just try to keep my calm because I believe in giving everybody grace. When me and my sister get our food after 7 minutes we're go back into the car and I see they forgot my hasbrowns. I look for the receipt and my sister tells me we didn't get one. So i go back in to the now fully empty shop and order hashbrowns again. I wait 20 minutes and watch this employees do absolutely nothing to make my 6 Itty bitty hasbrowns while I'm standing right there. Two lady's were talking about how it's 30 something days till Christmas and the MANAGER, THE MANAGER WHO IS SUPPOSED TO RUN THE RESTAURANT, ON HER PURPLE PHONE, TEXTING. she's side eyeing me and while texting looks up and smiles and texting and I know immediately it's about me. Another 10 minutes go by and I finally get my hashbrowns cold as can be. I left pissed off and hurngy because of a failed manager who cleary does not take her job seriously. My first time at dunkin will most definitely be my last and if I was the boss miss purple phone would definitely be fired and I don't know how she isn't already. I hope there's a positive change and has better management because my food was cold, hard, and plane nasty. It had the potential but under failed guidance, will definitely be shut down in the next 2 years if there isn't a change.
Atmosphere: 1
Food: 1
Service: 1
I’ve given this place about 50 chances because I get it, the service/food industry isn’t fun. However, time and time again they could not be more inconvenienced to provide you with the accurate food and coffee you asked and paid for. It’s like they are genuinely annoyed with me for showing up to their drive-thru to give them money. To be more pointed, it’s one older/middle aged man that I only ever interact with. I’m sure the other staff are great.
Atmosphere: 1
Food: 1
Service: 1
I love the people that work at this location they are amazing 🤩🤩 they always no my order !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Hash Browns
The location was dirty
Atmosphere: 1
Service: 1
Coffee on the way to work so good and free free drinks for 2 weeks with purchase if you download the app!!!! Thanks
Food: 5
Service: 5
Less than friendly employees. Food is good
Food: 4
Service: 3
Excellent
Parking: Excellent
Kid-friendliness: Excellent
Atmosphere: 5
Food: 5
Service: 5
The food is reliably similar to any Dunkin you have ever visited, which is a positive. This location however is a nightmare to get in and out of. Location aside this site is reliably fresh and politely served. Avoid Dixie HWY at all costs, people are auditioning for the next Mad Max movie and it shows.
Atmosphere: 4
Food: 5
Service: 5
The food was awful the girls in there were rude the sausage croissant tasted like it was dipped in water. A waste of $10.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
The food was good. Service was friendly. But they are short staffed.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Croissant, Donuts, Munchkins Donut Hole Treats, Muffins
I wanted my employer discount and didn't get it lol.
Atmosphere: 5
Food: 5
Service: 5
I love this Dunkin’ location. Fast service and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Donuts
The manager at this location is sooo annoying!!! All the way down to her voice! I recorded a 5 min long video of her walking past me several times never asked me if I needed help or if I was waited on. A lady who was making food realized I had been standing there an extremely long time and she came over and took my order…. If your not a guy the manager knows, one of her friends, or “regulars” good luck being waited on!
Atmosphere: 1
Service: 1
This store is last and final they are so rude they yell at the customer always they better learn customers service lol!
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