This place has the worst service I have ever experienced in NKY. I rarely ever visit DD as I am a loyal SB customer because each time I have visited DD I have been disappointed.. Today was the absolute worse and after realizing the other store on Dixie has the same ownership, I may never visit again. It all started when after a long day a competition with my daughters, I dropped one of the twins off at a birthday party and decided to get coffee and SB was too far away.. I ordered the drink and it went to the wrong store, I thought WOW after backing out of the drive through and was happy there was an option to change stores.. Long story short, I turned back around only to be spoken to rudely and the window slammed in my face because the order did not update at the location. This dude Aspin ( or whatever he said his name was) He argued with me about not teaching me how to use the app, anyways after the window was slammed in my face because he claimed my order was not there and something else under his voice. I went back over texted my daughter to let her know her sister and I were going to drive to the other DD to get my coffee and call the other store to see if they would mind remaking my order since it would be watered down by the time I made it over there. Yes, this was my mistake as I do not know the area, but the rudeness was far from none and needs to be corrected. As I was turning to the parking lot to make the call to customer service, I saw the same guy outside smoking a cigarette. It's really sad the way you have to be treated ins front of your kid just to get coffee. I will never visit this location again and on top of it, the coffee tasted like milk without any coffee flavor. I will stick to SB and will report this location to BB. Rudeness service ever! I have never had anyone offend me so bad because coffee order did not update. Sad.
Kid-friendliness: horrible, my daughter was in the car the entire time.
Atmosphere: 1
Service: 1
Clarissa
Always friendly always goof good as well.
Atmosphere: 5
Food: 5
Service: 5
JORDAN MCCONNELL
We went through the drive-thru, I got a white chocolate coffee iced, three creams, three sugars. The drink was delicious and well shaken/stirred. I highly recommend the white chocolate coffee. I’ll try it hot next time!
Atmosphere: 5
Food: 5
Service: 5
Nicole Rice
Paid $12 for coffee and breakfast and didn't feel like it was worth even $6. The croissant was hard and over toasted it tasted like it was made 3 weeks ago so I took it off the rest of the sandwich. Also got loaded hashbrowns (which are usually my fave at Dunkin) but the cheese was COLD. Not impressed at all by this location.
Atmosphere: 3
Food: 2
Service: 3
Rebecca Rayborn
My boyfriend goes here almost daily. I don’t go here as often but looks like the entire place got a facelift. The staff are wonderful, very professional and kind. I think I’ll have to stop by more often! Thank you for making my iced coffee perfect! 🔥☕️💕🙏
Atmosphere: 5
Food: 5
Service: 5
Jaritza Rios
Best Dunkin in the Erlanger area, hands down! Always have a great experience and excellent top tier customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers
Dustin Lawrence (Groot)
Tried a new coffee today, which was the iced caramel mocha draze with extra liquid sugar and liquid butter pecan
Atmosphere: 3
Food: 4
Service: 4
D P
How do you not have a bathroom for your paying customers?
Atmosphere: 1
Food: 1
Service: 1
Steph R
**Update** huge improvement since my original review! The staff is great and my order is always right. The new menu board is really nice and the placement helps a ton top. Great little spot.
As yall can see I’m halfway thru my sandwich and just had to give a review ahaha, I work over at S&S and I always come here & they don’t disappoint. Especially this one young lady that works mostly on Sundays… She is so kind to me. There’s days that we gotta wait for long but it’s out of their control. Please be kind to them. Thank yall so much for always giving excellent service and everyone wears gloves & I’m 100% sure that it’s super clean. Great job everyone!
Atmosphere: 4
Food: 5
Service: 5
Joanne Rademacher
Great iced coffee, donuts, bagels and more!
Atmosphere: 5
Food: 5
Service: 5
Terri Frakes
Very friendly staff and great tasting donuts.
Atmosphere: 5
Food: 5
Service: 5
Brian Ward
Not the best one I've been to
Atmosphere: 4
Food: 4
Service: 4
Ashley Pope
This is the most consistent Dunkin— it’s always super on point and I find myself disappointed when I go to neighboring locations. I love you guys ?
This place has the worst service I have ever experienced in NKY. I rarely ever visit DD as I am a loyal SB customer because each time I have visited DD I have been disappointed.. Today was the absolute worse and after realizing the other store on Dixie has the same ownership, I may never visit again. It all started when after a long day a competition with my daughters, I dropped one of the twins off at a birthday party and decided to get coffee and SB was too far away.. I ordered the drink and it went to the wrong store, I thought WOW after backing out of the drive through and was happy there was an option to change stores.. Long story short, I turned back around only to be spoken to rudely and the window slammed in my face because the order did not update at the location.
This dude Aspin ( or whatever he said his name was) He argued with me about not teaching me how to use the app, anyways after the window was slammed in my face because he claimed my order was not there and something else under his voice. I went back over texted my daughter to let her know her sister and I were going to drive to the other DD to get my coffee and call the other store to see if they would mind remaking my order since it would be watered down by the time I made it over there. Yes, this was my mistake as I do not know the area, but the rudeness was far from none and needs to be corrected. As I was turning to the parking lot to make the call to customer service, I saw the same guy outside smoking a cigarette. It's really sad the way you have to be treated ins front of your kid just to get coffee. I will never visit this location again and on top of it, the coffee tasted like milk without any coffee flavor. I will stick to SB and will report this location to BB. Rudeness service ever!
I have never had anyone offend me so bad because coffee order did not update. Sad.
Kid-friendliness: horrible, my daughter was in the car the entire time.
Atmosphere: 1
Service: 1
Always friendly always goof good as well.
Atmosphere: 5
Food: 5
Service: 5
We went through the drive-thru, I got a white chocolate coffee iced, three creams, three sugars. The drink was delicious and well shaken/stirred. I highly recommend the white chocolate coffee. I’ll try it hot next time!
Atmosphere: 5
Food: 5
Service: 5
Paid $12 for coffee and breakfast and didn't feel like it was worth even $6. The croissant was hard and over toasted it tasted like it was made 3 weeks ago so I took it off the rest of the sandwich. Also got loaded hashbrowns (which are usually my fave at Dunkin) but the cheese was COLD. Not impressed at all by this location.
Atmosphere: 3
Food: 2
Service: 3
My boyfriend goes here almost daily. I don’t go here as often but looks like the entire place got a facelift. The staff are wonderful, very professional and kind. I think I’ll have to stop by more often! Thank you for making my iced coffee perfect! 🔥☕️💕🙏
Atmosphere: 5
Food: 5
Service: 5
Best Dunkin in the Erlanger area, hands down! Always have a great experience and excellent top tier customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers
Tried a new coffee today, which was the iced caramel mocha draze with extra liquid sugar and liquid butter pecan
Atmosphere: 3
Food: 4
Service: 4
How do you not have a bathroom for your paying customers?
Atmosphere: 1
Food: 1
Service: 1
**Update** huge improvement since my original review! The staff is great and my order is always right. The new menu board is really nice and the placement helps a ton top. Great little spot.
Food: 4
Service: 5
I love it here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Restaurantji Recommends
As yall can see I’m halfway thru my sandwich and just had to give a review ahaha, I work over at S&S and I always come here & they don’t disappoint. Especially this one young lady that works mostly on Sundays… She is so kind to me. There’s days that we gotta wait for long but it’s out of their control. Please be kind to them. Thank yall so much for always giving excellent service and everyone wears gloves & I’m 100% sure that it’s super clean. Great job everyone!
Atmosphere: 4
Food: 5
Service: 5
Great iced coffee, donuts, bagels and more!
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff and great tasting donuts.
Atmosphere: 5
Food: 5
Service: 5
Not the best one I've been to
Atmosphere: 4
Food: 4
Service: 4
This is the most consistent Dunkin— it’s always super on point and I find myself disappointed when I go to neighboring locations. I love you guys ?
Atmosphere: 5
Food: 5
Service: 5
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