I ordered the triple treat box and was charged $37.08. It was supposed to be 19.99. The manager tried to swindle me like I was at a car dealership just to get a credit put back on my account. I went to call to Order again. They put me on hold for over 10 minutes. I called back three times and got no resolve,they stated that my credit was not in the system. I asked to speak to the manager who said there was nothing he could do. I reached out to corporate customer service and am waiting for some resolution. I don’t recommend eating at this establishment or ordering.
Atmosphere: 1
Food: 1
Service: 1
Stee
Hair in not just my pizza but caked up in my cinnamon sticks. I called and got transferred to the store 6 different times. Thanks for nothing. This is disgusting!!!
Natasha Edwards
They had a door dash driver take my order and the guy was driving it around in his car! It's completely doughy and they said they would call me back and haven't. And not only was it cold, but doughy. I don't mind my food cooling down, it happens, but when there's no heat and not even at room temp because the DD driver wanted to drive everywhere else but to my house, that's ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Karissa Doss
We order online. It's was prepared and delivered to us within 25 minutes. staff is nice. Food is well cooked. We are repeat customer.
Food: 5
Service: 5
Recommended dishes: Breadsticks
MIke Phillips
Manager on duty fixed an issue with my order even though it was my fault. I really appreciate the customer service and will be back. Thanks
Atmosphere: 5
Food: 5
Service: 5
Matt
owner was very rude when simply and politely asking for refund due to incorrect items
Atmosphere: 1
Food: 3
Service: 1
TheRealTucker
This is the best Pizza Hut in NKY. When getting carry out they always show you each pizza to make sure you are satisfied, which I always have been. Their pizzas are always perfectly topped and look straight out of the commercials. They are also very friendly and always make you feel valued. Amazing location that always fulfills my Pizza Hut craving.
Atmosphere: 5
Food: 5
Service: 5
Trina Pettit
Very fast service, friendly employees, always great to see smiles on employees faces when u walk in with a warm hello
Atmosphere: 5
Food: 5
Service: 5
Mason Hayes
Very straightforward process. Impressed with how smoothly it went.
Gena Dumond
Ordered a large 3 topping pizza for takeout. Cheese, onions and green peppers. I was actually shocked when I was ordering that it cost 2.50 for extra onions and an additional 2.50 for green peppers when I can buy a whole onion and a whole green pepper for less than 2.50 all together. Definitely didn’t get the extra. Anyway, pick up the pizza and I said a few choice words when I opened the box as there was literally 3 strips of onion and 3 strips of green pepper on a whole large pizza. 🤬🤬🤬 ..My daughter and I were hungry so We both put 2 slices on our plates as is. No additional seasonings or anything else. We ate exactly what was in the box. Approx. 2 hours later she was in the bathroom for quite some time as she was in pain and having severe diarrhea. That happened another 2 times before she felt that the worst was over. I went to the store to buy some cleaning wipes and Lysol spray and as I was driving home the severe pain started and I was sweating profusely and I knew I had to get home ASAP. I left everything in my car and ran like a bat out of Hell and let’s just say I’m glad I went to the store I WILL NEVER GET FOOD FROM PIZZA HUT AGAIN!!
This place always seems busy, but they are always hustling and getting our pizza out hot and fresh! We usually have to wait a few minutes but it's worth it.
Atmosphere: 4
Food: 5
Service: 4
TJ Lauer
Still one of the best places in all of Kentucky for stuffed crust pizza…
Atmosphere: 2
Food: 4
Service: 4
ian hadden
I placed a pickup order and was shocked at how the employees almost avoided the customers. I know they were somewhat busy and only had 4 people working but they just seemed to have other stuff going on and not really concerned with getting customers in and out as quick as possible. The pizza was good but the breadsticks could've used more seasoning. Overall it wasn't bad but just now they are in no rush.
Atmosphere: 3
Food: 4
Service: 3
M Rauch
Absolutely AWFUL! Ordered 3 Large pizzas (1 BBQ chicken, 2 Pepp/saus with pizza sauce) All 3 were so dry. Honestly, I think they spread 1 teaspoon of sauce per pizza. I paid online and when they pizzas were ready, the guy pulled up my order on the cc machine and asked for a second tip! Don't waste your time or money at Pizza Hut Erlanger.
Food: 1
Service: 1
Brittney Honaker
Delicious pizza. Th3 staff was polite and prompt. I give this place 5 stars, Easy!!!
I ordered the triple treat box and was charged $37.08. It was supposed to be 19.99. The manager tried to swindle me like I was at a car dealership just to get a credit put back on my account. I went to call to Order again. They put me on hold for over 10 minutes. I called back three times and got no resolve,they stated that my credit was not in the system. I asked to speak to the manager who said there was nothing he could do. I reached out to corporate customer service and am waiting for some resolution. I don’t recommend eating at this establishment or ordering.
Atmosphere: 1
Food: 1
Service: 1
Hair in not just my pizza but caked up in my cinnamon sticks. I called and got transferred to the store 6 different times. Thanks for nothing. This is disgusting!!!
They had a door dash driver take my order and the guy was driving it around in his car! It's completely doughy and they said they would call me back and haven't. And not only was it cold, but doughy. I don't mind my food cooling down, it happens, but when there's no heat and not even at room temp because the DD driver wanted to drive everywhere else but to my house, that's ridiculous.
Atmosphere: 1
Food: 1
Service: 1
We order online. It's was prepared and delivered to us within 25 minutes. staff is nice. Food is well cooked. We are repeat customer.
Food: 5
Service: 5
Recommended dishes: Breadsticks
Manager on duty fixed an issue with my order even though it was my fault. I really appreciate the customer service and will be back. Thanks
Atmosphere: 5
Food: 5
Service: 5
owner was very rude when simply and politely asking for refund due to incorrect items
Atmosphere: 1
Food: 3
Service: 1
This is the best Pizza Hut in NKY. When getting carry out they always show you each pizza to make sure you are satisfied, which I always have been. Their pizzas are always perfectly topped and look straight out of the commercials. They are also very friendly and always make you feel valued. Amazing location that always fulfills my Pizza Hut craving.
Atmosphere: 5
Food: 5
Service: 5
Very fast service, friendly employees, always great to see smiles on employees faces when u walk in with a warm hello
Atmosphere: 5
Food: 5
Service: 5
Very straightforward process. Impressed with how smoothly it went.
Ordered a large 3 topping pizza for takeout.
Cheese, onions and green peppers.
I was actually shocked when I was ordering that it cost 2.50 for extra onions and an additional 2.50 for green peppers when I can buy a whole onion and a whole green pepper for less than 2.50 all together.
Definitely didn’t get the extra.
Anyway, pick up the pizza and I said a few choice words when I opened the box as there was literally 3 strips of onion and 3 strips of green pepper on a whole large pizza. 🤬🤬🤬 ..My daughter and I were hungry so
We both put 2 slices on our plates as is. No additional seasonings or anything else. We ate exactly what was in the box.
Approx. 2 hours later she was in the bathroom for quite some time as she was in pain and having severe diarrhea.
That happened another 2 times before she felt that the worst was over.
I went to the store to buy some cleaning wipes and Lysol spray and as I was driving home the severe pain started and I was sweating profusely and I knew I had to get home ASAP.
I left everything in my car and ran like a bat out of Hell and let’s just say I’m glad I went to the store
I WILL NEVER GET FOOD FROM PIZZA HUT AGAIN!!
Atmosphere: 1
Service: 1
Restaurantji Recommends
This place always seems busy, but they are always hustling and getting our pizza out hot and fresh! We usually have to wait a few minutes but it's worth it.
Atmosphere: 4
Food: 5
Service: 4
Still one of the best places in all of Kentucky for stuffed crust pizza…
Atmosphere: 2
Food: 4
Service: 4
I placed a pickup order and was shocked at how the employees almost avoided the customers. I know they were somewhat busy and only had 4 people working but they just seemed to have other stuff going on and not really concerned with getting customers in and out as quick as possible. The pizza was good but the breadsticks could've used more seasoning. Overall it wasn't bad but just now they are in no rush.
Atmosphere: 3
Food: 4
Service: 3
Absolutely AWFUL! Ordered 3 Large pizzas (1 BBQ chicken, 2 Pepp/saus with pizza sauce) All 3 were so dry. Honestly, I think they spread 1 teaspoon of sauce per pizza.
I paid online and when they pizzas were ready, the guy pulled up my order on the cc machine and asked for a second tip! Don't waste your time or money at Pizza Hut Erlanger.
Food: 1
Service: 1
Delicious pizza. Th3 staff was polite and prompt. I give this place 5 stars, Easy!!!
Atmosphere: 5
Food: 5
Service: 5
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