Stealing money, whether it’s employees or the store this is crazy!!! Over 4 people have been robbed and intentionally overcharged! Check your receipts and bank statements and call the police if they got you too!!!
Taylor Kopeschka
Wow where to even start.. absolutely horrible experience. I placed an order for store pickup about an hour before closing time and did the pay cash at store option because my coupon codes wouldn’t enter at checkout. When I got to the store, there were three total employees visible. Not one of them greeted me or even acknowledged I was there, just continued on what they were doing. 5 minutes passes and still nothing. Not until a delivery driver comes inside to get another order to go deliver does one talk to me. Then I’m told that they don’t take coupons here, that there’s no way to enter them on the computer (mind you I’ve done this exact scenario successfully dozens of times at other locations and it was very easy), that there’s nothing I can do but pay full price or get back on the website and try to enter them again. 15 minutes go by of him arguing with me and legitimately just trying to cause trouble. Then, finally, the “new guy” comes over and offers to help and is able to enter the coupon codes on their register within 2 minutes!! I didn’t get names, because no one was wearing a name tag, but the “new guy” was a large set Caucasian man with a southern accent and the trouble maker was a foreign guy, short stature with black hair, who couldn’t speak or understand simple, everyday English. How is someone put in a management position and can’t even speak or understand English? To top it off, once I left, I realized my order wasn’t even made accurately.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Breadsticks
Jacqueline Razon
I was very disappointed when my bf picked up this order. I was confused at what I was looking at. This Pizza Hut went downhill since the last time I’ve been here. I always order a hand tossed supreme pizza. The pizza itself used to be thicker and the crust is my favorite part. Only this time, this was the thinnest pizza I have ever had from here and I didn’t order the thin crust pizza. It was flimsy. It also didn’t taste the same at all. The crust was dry and inedible to me. I love the onions and bell pepper on here and they’re usually plentiful without needing to order extra, but tell me why I was actually able to count the peppers and onions on here? There was almost no onions, I’m not kidding, like 5 pieces of onions and the same goes for the peppers. I will not come back here again. And they suggest 18-25% tip?? I don’t think so. Go somewhere else. Mall Road Pizza Hut is better!
Food: 1
ANGELA NEVILLE
Very disappointed in my pizza. Very dry even though I ordered extra sauce.
Atmosphere: 3
Food: 3
Service: 3
Shawn Manning
Love the food
Atmosphere: 3
Food: 4
Service: 3
Rebecca Espinoza
Don't order from this place can't contact anyone when they don't deliver all your food after waiting 2 hours today 11-20-24.was told by call center call tomorrow it's not even 9 pm ..I will get my money back .will not order from Erlanger store ever ... I recorded the calls and got hung up on...if they can't deliver call ppl and tell them and you need to deliver what I payed for half order not received .but I'll be calling back with my daughter tomorrow like call center said after the 4 call ..shame on you pizza hit
Alyssa Janson
I ordered on the app and never received my food! I had to call 4 times and be on hold over 20 minutes to cancel my order that never arrived.
Kris Stevens
Pan Pies! Hot wings & Bread stix too !
Atmosphere: 5
Food: 5
Service: 5
Heather Drake
The New tavern pizza is AWESOME ! It’s one of the best pizzas I’ve ever had !!
Atmosphere: 4
Food: 5
Service: 5
Mark Habig
I have tried to redeem my "hut reward" points twice, and the site will not let me do it. HOW DO I GET MY FREE
If this is what Pizza Hut has become, I am through eating their food.
Atmosphere: 1
Food: 1
Service: 3
Crystal Yeary
We order a pizza it was perfect We are ordering again tonight.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza
Kelly Cavins
Always good All the time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flat Crust Pizza
J Tb
Food is undercooked the employees steal food and don't wash there hand seen one of them picking there nose then making food right after there's maybe 1 or 2 good employees there and know they hired someone I've seen nodding off
Stealing money, whether it’s employees or the store this is crazy!!! Over 4 people have been robbed and intentionally overcharged! Check your receipts and bank statements and call the police if they got you too!!!
Wow where to even start.. absolutely horrible experience. I placed an order for store pickup about an hour before closing time and did the pay cash at store option because my coupon codes wouldn’t enter at checkout. When I got to the store, there were three total employees visible. Not one of them greeted me or even acknowledged I was there, just continued on what they were doing. 5 minutes passes and still nothing. Not until a delivery driver comes inside to get another order to go deliver does one talk to me. Then I’m told that they don’t take coupons here, that there’s no way to enter them on the computer (mind you I’ve done this exact scenario successfully dozens of times at other locations and it was very easy), that there’s nothing I can do but pay full price or get back on the website and try to enter them again. 15 minutes go by of him arguing with me and legitimately just trying to cause trouble. Then, finally, the “new guy” comes over and offers to help and is able to enter the coupon codes on their register within 2 minutes!! I didn’t get names, because no one was wearing a name tag, but the “new guy” was a large set Caucasian man with a southern accent and the trouble maker was a foreign guy, short stature with black hair, who couldn’t speak or understand simple, everyday English. How is someone put in a management position and can’t even speak or understand English? To top it off, once I left, I realized my order wasn’t even made accurately.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Breadsticks
I was very disappointed when my bf picked up this order. I was confused at what I was looking at. This Pizza Hut went downhill since the last time I’ve been here. I always order a hand tossed supreme pizza. The pizza itself used to be thicker and the crust is my favorite part. Only this time, this was the thinnest pizza I have ever had from here and I didn’t order the thin crust pizza. It was flimsy. It also didn’t taste the same at all. The crust was dry and inedible to me. I love the onions and bell pepper on here and they’re usually plentiful without needing to order extra, but tell me why I was actually able to count the peppers and onions on here? There was almost no onions, I’m not kidding, like 5 pieces of onions and the same goes for the peppers. I will not come back here again. And they suggest 18-25% tip?? I don’t think so. Go somewhere else. Mall Road Pizza Hut is better!
Food: 1
Very disappointed in my pizza. Very dry even though I ordered extra sauce.
Atmosphere: 3
Food: 3
Service: 3
Love the food
Atmosphere: 3
Food: 4
Service: 3
Don't order from this place can't contact anyone when they don't deliver all your food after waiting 2 hours today 11-20-24.was told by call center call tomorrow it's not even 9 pm ..I will get my money back .will not order from Erlanger store ever ... I recorded the calls and got hung up on...if they can't deliver call ppl and tell them and you need to deliver what I payed for half order not received .but I'll be calling back with my daughter tomorrow like call center said after the 4 call ..shame on you pizza hit
I ordered on the app and never received my food! I had to call 4 times and be on hold over 20 minutes to cancel my order that never arrived.
Pan Pies!
Hot wings &
Bread stix too !
Atmosphere: 5
Food: 5
Service: 5
The New tavern pizza is AWESOME !
It’s one of the best pizzas I’ve ever had !!
Atmosphere: 4
Food: 5
Service: 5
I have tried to redeem my "hut reward" points twice, and the site will not let me do it. HOW DO I GET MY FREE
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
If this is what Pizza Hut has become, I am through eating their food.
Atmosphere: 1
Food: 1
Service: 3
We order a pizza it was perfect
We are ordering again tonight.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Pizza
Always good
All the time
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Flat Crust Pizza
Food is undercooked the employees steal food and don't wash there hand seen one of them picking there nose then making food right after there's maybe 1 or 2 good employees there and know they hired someone I've seen nodding off
Atmosphere: 1
Food: 1
Service: 1
This location is fantastic, highly recommend!
Atmosphere: 5
Food: 5
Service: 5
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