Always have friends & family over to watch the Bengals. Tried Snappy The Beast this time. When I ordered the pizza, the guy who took the order was friendly and knowledgeable and easy to understand. Pizza came in 30 minutes and plenty for our group.
Atmosphere: 5
Food: 5
Service: 5
Sheila Lewis
Crooks!!!! Ordered online and was charged twice. I s/w manager Edna about it she was rude as hell! Not only did she hang up on me but when I went back to store she was rude and refused to give me my money back!! The food was good but I won’t ever order from them again unless have cash! Save your money and go somewhere where they know how to treat their customers!!!
Atmosphere: 1
Food: 3
Service: 1
Mike Kendrick
Just picked something up for ftiends.
TJ Lauer
Great local pizza place since under new management a few years ago…
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ranch Pizza, Snappy Tomato Pizza, Build Your Own Calzone, The Beast, Calzone-Snappy Tomato Pizza, Loaded Wedge Fries, Boneless Wings
Gloria Stanley
Best snappy experience I've had in a long time. Quick and efficient food preparation, great customer service! Was helpful, patient and very quick! Thanks guys!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings -Snappy Tomato Pizza
Kristine Noble
I order fairly often (I think). I've only had one issue and that was last week. When I called, I was met with a little bit of push back by the manager I had originally spoke with. This was disheartening for several reasons. 1. Im not one to complain, especially with pizza because I worked in pizza for a very looong time, so I completely get it and respect it. 2. Personally, I was having a pretty crappy day and the order being wrong just added to my disappointment on a day that didn't need anymore. 3. We don't go out to eat, we don't doordash, and so when we do order, it's with the little bit of extra money we have to spend on places that give good, timely, professional, and quality food and service. And do so repeatedly. Snappy hits all the marks for us. Instead of talking through a resolution with me, I was passed on to another manager where I still wasn't satisfied with the result we had received in making things right. I was told I could call in the morning to speak to the GM if I'd like and I was fully prepared to do so because I felt like it was crap to be told something couldn't be made right for a customer who orders as frequently as we do. I wasn't looking for free food, and I wasn't looking for a full refund or credit, just the issues I had with the order. The next morning I started to call and thought to myself, I truly DO get it, stuff happens. I also considered it was likely around shift change and sometimes stuff gets mixed up or lost in the shuffle and after factoring in my lack of patience that day, I said screw it. Im not calling, it wasn't worth me raising a stink over. It was a medium pizza and the next day it didn't matter anymore. Fast forward several hours and I'm in the car with my young son and we get a phone call. I answer (hands free!) And was met with the 1st manager I spoke to the day before. She called to apologize and make things right because I was disappointed, dissatisfied, the day before. I was floored and additionally super happy because of the good example and work ethic that was demonstrated before my young son! His dad and I met doing pizza 18 years ago. So he knows our background, knows the hard work that goes into it, and learned a valuable lesson in how to handle and care for the people who make your business go and grow! Turns out, the day I made the complaint, was her FIRST SHIFT MANAGING! It took me back. I started as a hostess and worked every position in between until I was finally the General Manager at not 1, but 2 pizzerias. I felt horrible that she had to deal with me that day, but the following day, the former manager in me couldn't have been more proud of her and the crew from top to bottom at Snappy. Y'all got me for life. And I'm so sorry I didn't catch your name young lady, but kudos to you, good job, thanks for calling when you did.
I've yet to have an order come 100% correct, whether that means all items correct or unburnt food
Service: 2
Le'anna Rottenberger
I had the same driver a couple months ago and he was extremely rude arguing over the phone because he couldn’t find my apartment when I gave him directions to my apartment had to walk all the way down to the end of my parking lot and back up with the beast pizza. The pizza today was a mess when I got it inside had to walk out to the parking lot again to get the pizza. I even apologized because my apartment is kinda hard to find.
Food: 2
Service: 1
Jerad Howard
Got food poisoning from ordering a beast from there. 10/10 don’t recommend 🤷🏽♂️
Atmosphere: 1
Food: 1
Service: 1
Ashley Ellis
The guy working had a horrible attitude that people were ordering food. Was rude. the pizza was falling apart thrown together not much cheese and wasn't even melted. I wanted to return my pizza but honestly was worried he would spit in my pizza. He's had this same crappy attitude the last 3 times I went but this time the pizza wasn't that good. Dude if you hate your job then find a new one. It's not your customers fault that their ordering food from an establishment that serves food! Get a new job.
Ryan Torres (I may have spelled that last name wrong) he is absolutely amazing!! Great customer service VERY friendly and takes pride in his job! HE NEEDS A RAISE ?❤️
Atmosphere: 5
Food: 5
Service: 5
Joni Stephens
Friendly and prompt service this snappys I would recommend to everyone
Every time I order from the Erlanger location - whether for a school function or for my family - I have the best experience. The staff is always friendly, and my food is always ready on time. I’m glad Snappy is part of the Erlanger community!
Food: 5
Service: 5
Victor Chalstrom
Honestly, wasn't initially plannning to stop in, but my car broke down right outside their shop and we were waiting on our tow service, they were nice enough to let us stay under their canopy roof outside to be in the shade. They were very nice and checked on us to make sure we were going to be alright. At a certain point my friend and I got hungry and bought some of their food which was impressively good, I would highly recommend the Italian hoagie and the small single person pizzas. They were good company and a genuine good place to eat while the tow truck was en route to us. I highly recommend people in the area to try their food.
Always have friends & family over to watch the Bengals. Tried Snappy The Beast this time. When I ordered the pizza, the guy who took the order was friendly and knowledgeable and easy to understand. Pizza came in 30 minutes and plenty for our group.
Atmosphere: 5
Food: 5
Service: 5
Crooks!!!! Ordered online and was charged twice. I s/w manager Edna about it she was rude as hell! Not only did she hang up on me but when I went back to store she was rude and refused to give me my money back!! The food was good but I won’t ever order from them again unless have cash! Save your money and go somewhere where they know how to treat their customers!!!
Atmosphere: 1
Food: 3
Service: 1
Just picked something up for ftiends.
Great local pizza place since under new management a few years ago…
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ranch Pizza, Snappy Tomato Pizza, Build Your Own Calzone, The Beast, Calzone-Snappy Tomato Pizza, Loaded Wedge Fries, Boneless Wings
Best snappy experience I've had in a long time. Quick and efficient food preparation, great customer service! Was helpful, patient and very quick! Thanks guys!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings -Snappy Tomato Pizza
I order fairly often (I think). I've only had one issue and that was last week. When I called, I was met with a little bit of push back by the manager I had originally spoke with. This was disheartening for several reasons. 1. Im not one to complain, especially with pizza because I worked in pizza for a very looong time, so I completely get it and respect it. 2. Personally, I was having a pretty crappy day and the order being wrong just added to my disappointment on a day that didn't need anymore. 3. We don't go out to eat, we don't doordash, and so when we do order, it's with the little bit of extra money we have to spend on places that give good, timely, professional, and quality food and service. And do so repeatedly. Snappy hits all the marks for us. Instead of talking through a resolution with me, I was passed on to another manager where I still wasn't satisfied with the result we had received in making things right. I was told I could call in the morning to speak to the GM if I'd like and I was fully prepared to do so because I felt like it was crap to be told something couldn't be made right for a customer who orders as frequently as we do. I wasn't looking for free food, and I wasn't looking for a full refund or credit, just the issues I had with the order. The next morning I started to call and thought to myself, I truly DO get it, stuff happens. I also considered it was likely around shift change and sometimes stuff gets mixed up or lost in the shuffle and after factoring in my lack of patience that day, I said screw it. Im not calling, it wasn't worth me raising a stink over. It was a medium pizza and the next day it didn't matter anymore. Fast forward several hours and I'm in the car with my young son and we get a phone call. I answer (hands free!) And was met with the 1st manager I spoke to the day before. She called to apologize and make things right because I was disappointed, dissatisfied, the day before. I was floored and additionally super happy because of the good example and work ethic that was demonstrated before my young son! His dad and I met doing pizza 18 years ago. So he knows our background, knows the hard work that goes into it, and learned a valuable lesson in how to handle and care for the people who make your business go and grow! Turns out, the day I made the complaint, was her FIRST SHIFT MANAGING! It took me back. I started as a hostess and worked every position in between until I was finally the General Manager at not 1, but 2 pizzerias. I felt horrible that she had to deal with me that day, but the following day, the former manager in me couldn't have been more proud of her and the crew from top to bottom at Snappy. Y'all got me for life. And I'm so sorry I didn't catch your name young lady, but kudos to you, good job, thanks for calling when you did.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Snappy Tomato Pizza, Pepperoni Pizza, Sauce, The Beast, Loaded Wedge Fries, Hoagie-Snappy Tomato Pizza, Mushroom Steak and Cheese Sub, Pizza Steak Hoagie
I've yet to have an order come 100% correct, whether that means all items correct or unburnt food
Service: 2
I had the same driver a couple months ago and he was extremely rude arguing over the phone because he couldn’t find my apartment when I gave him directions to my apartment had to walk all the way down to the end of my parking lot and back up with the beast pizza. The pizza today was a mess when I got it inside had to walk out to the parking lot again to get the pizza. I even apologized because my apartment is kinda hard to find.
Food: 2
Service: 1
Got food poisoning from ordering a beast from there. 10/10 don’t recommend 🤷🏽♂️
Atmosphere: 1
Food: 1
Service: 1
The guy working had a horrible attitude that people were ordering food. Was rude. the pizza was falling apart thrown together not much cheese and wasn't even melted. I wanted to return my pizza but honestly was worried he would spit in my pizza. He's had this same crappy attitude the last 3 times I went but this time the pizza wasn't that good.
Dude if you hate your job then find a new one. It's not your customers fault that their ordering food from an establishment that serves food! Get a new job.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Friendly and reliable!
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Ryan Torres (I may have spelled that last name wrong) he is absolutely amazing!! Great customer service VERY friendly and takes pride in his job!
HE NEEDS A RAISE ?❤️
Atmosphere: 5
Food: 5
Service: 5
Friendly and prompt service this snappys I would recommend to everyone
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie-Snappy Tomato Pizza, Loaded Wedge Fries, Ranch Pizza, Pizza Steak Hoagie
Every time I order from the Erlanger location - whether for a school function or for my family - I have the best experience. The staff is always friendly, and my food is always ready on time. I’m glad Snappy is part of the Erlanger community!
Food: 5
Service: 5
Honestly, wasn't initially plannning to stop in, but my car broke down right outside their shop and we were waiting on our tow service, they were nice enough to let us stay under their canopy roof outside to be in the shade. They were very nice and checked on us to make sure we were going to be alright. At a certain point my friend and I got hungry and bought some of their food which was impressively good, I would highly recommend the Italian hoagie and the small single person pizzas. They were good company and a genuine good place to eat while the tow truck was en route to us. I highly recommend people in the area to try their food.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Snappy Tomato Pizza
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