This Starbucks always deals with so so many people! Everytime I’m here they give fast, efficient service and my drink is always ready to roll pretty quickly and excellent.
Ricky Ables
I’m a trucker unloading a couple stores down . After reading negative reviews while watching what looks like ants in and out. So many people. Instead of complaining about one honest mistake you should also mention how many times the order was right. Perfection at a pace that I’m witnessing, not humanly possible. We should be grateful even for the imperfections. Kudos to the staff there
Alfred Craig
Wrong order, latte with 16 ounces of boiled milk, waited 20 minutes, eventually found my latte sitting in front of me for 10 minutes. Bad location...
Atmosphere: 4
Food: 1
Service: 1
Harry Singh
I came to this Starbucks between 5:00 PM and 6:10 PM today and was really disappointed with the customer service. The girl who made and served my coffee didn’t say hello, thank you, or even smile. I’ve been to many other Starbucks locations where staff are friendly and make you feel welcome—this experience was the opposite.
It felt like I was being rushed without any basic courtesy. I hope management reviews this and reminds staff about the importance of good customer service. A simple smile or greeting goes a long way.
Moe Ahmed
I buy this coffee this morning and it was overfilled to the point of the cup leaking and it leaked into the car cup so I had to add a napkin as seen in the photo so I threw the coffee because I didn't drink because of it leaking so much
Atmosphere: 1
Food: 1
Service: 1
Mahalee Zimmerman
I ordered a refresher and when it got here everything was fine, until I saw a BUG in my DRINK… and then when I called them she said “oh no there’s nothing that I could do”
Food: 1
Service: 1
Sam McCall
I consistently order my drinks to be in a personal cup. Very rarely does it actually happen. I order online and show up with my own cup and it’s already in a plastic cup. It completely defeats the purpose of saving plastic. The drinks are fine. But consistently getting plastic cups isn’t what I’m asking for.
Atmosphere: 3
Food: 5
Service: 2
just here for fun
They’re surprisingly very inconsistent with orders. The iced matcha sometimes is not shaken well, there’s no ice sometimes in it despite it being called ICED MATCHA. I know it’s super early but iced matcha is probably the easiest drink to make
Atmosphere: 1
Food: 1
Service: 1
Connor
I ordered a drink and did not get any liquid of some type in my cup, they gave me a empty cup instead terrible service and I will hate this place forever
Atmosphere: 3
Food: 1
Service: 1
Tlc L
My sister and I had been visiting this location for years. I was caring for her. She has been disabled for the past year. I had her in the car and wanted to use her partner discount and they refused it because they recognized me as her sister who had accompanied her and that I was not her.
This starbucks is very clean,busy but efficient, and has an overall positive atmosphere. We were greated with smiling faces when we placed our order. Our order was processed very quickly. We needed a little modification to our order,and they resolved it very quickly. Overall very satisfied with our experience,and the customer service we received. The atmosphere of high vibe is very rare in these types of establishments, that are ruled by the hustle and bustle of the world.
Autumn Rose
Disgusting location. Bathrooms are horrendous. Used toilet paper everywhere , pee on the seat. No toilet covers. And no brains in the employees. When I went to wash my hands with soap there was no water. So I stood there with soap on my hands and I was offered a paper towel. Little girls aren’t meant to work at places that require brain functioning. They should stock shelves at grocery stores.
S. Antoni-Sparks
Update (2025): I still come here often, at least 1x a day, if not 2x. The staff is fantastic in the mornings. Very nice and personable. You can tell they really care about customers like a small town shop would.
I will say though... when i stop by in the evenings, I have a lot of issues. In the evenings, my drink is almost always incorrectly made, recently being the wrong cup size 3x, missing the topper foam 4x, and a variety of other one offs. While I usually wouldnt stress a one off issue (& they definitely try to fix it), we are now up to 12x in a row for incorrect evening orders... and that is a lot of wrong drinks. Sometimes, I have to ask them to remake it more than once because they continue to miss things - again, only in the evening.
Maybe this is due to their mind being on closing up for the night or something else, and really it is a recent anomaly, but this is during a dead time (no customers) and is consistently happening. i would suggest you avoid showing up with any complicated orders after 6pm.
Update (8 years ago): I will say that recent I have had more issues, but I believe that is due to some new staffing. If you have a bad experience, let them know and give them another shot.
Original Review: I go here 2x a day. Seriously. Great coffee and fun blended drinks. There are occasionally mix-ups when they get too busy due to the prime location but if there is ever an issue they are wonderful about fixing them.
Wade Ellis
Ordered a Venti Matcha latte, hot And received my drink. The barista was just not friendly as I came in. When I asked for a cup of ice water, the Girl told me I would have to go to the register. They weren’t actually busy either. Very rude and not a happy face.
Ashley Marie
Thee best baristas around. Today is the 1st snow of the season and they are here with smiles and the kindest words. I was able to get my chai and silicone hot cup keychain I had been hunting for. Then I watched the staff ask and hand out hot drinks for thr plowmen. They are truly amazing and I will make the drive from Florence just for this service
This Starbucks always deals with so so many people! Everytime I’m here they give fast, efficient service and my drink is always ready to roll pretty quickly and excellent.
I’m a trucker unloading a couple stores down . After reading negative reviews while watching what looks like ants in and out. So many people. Instead of complaining about one honest mistake you should also mention how many times the order was right. Perfection at a pace that I’m witnessing, not humanly possible. We should be grateful even for the imperfections. Kudos to the staff there
Wrong order, latte with 16 ounces of boiled milk, waited 20 minutes, eventually found my latte sitting in front of me for 10 minutes. Bad location...
Atmosphere: 4
Food: 1
Service: 1
I came to this Starbucks between 5:00 PM and 6:10 PM today and was really disappointed with the customer service. The girl who made and served my coffee didn’t say hello, thank you, or even smile. I’ve been to many other Starbucks locations where staff are friendly and make you feel welcome—this experience was the opposite.
It felt like I was being rushed without any basic courtesy. I hope management reviews this and reminds staff about the importance of good customer service. A simple smile or greeting goes a long way.
I buy this coffee this morning and it was overfilled to the point of the cup leaking and it leaked into the car cup so I had to add a napkin as seen in the photo so I threw the coffee because I didn't drink because of it leaking so much
Atmosphere: 1
Food: 1
Service: 1
I ordered a refresher and when it got here everything was fine, until I saw a BUG in my DRINK… and then when I called them she said “oh no there’s nothing that I could do”
Food: 1
Service: 1
I consistently order my drinks to be in a personal cup. Very rarely does it actually happen. I order online and show up with my own cup and it’s already in a plastic cup. It completely defeats the purpose of saving plastic. The drinks are fine. But consistently getting plastic cups isn’t what I’m asking for.
Atmosphere: 3
Food: 5
Service: 2
They’re surprisingly very inconsistent with orders. The iced matcha sometimes is not shaken well, there’s no ice sometimes in it despite it being called ICED MATCHA. I know it’s super early but iced matcha is probably the easiest drink to make
Atmosphere: 1
Food: 1
Service: 1
I ordered a drink and did not get any liquid of some type in my cup, they gave me a empty cup instead terrible service and I will hate this place forever
Atmosphere: 3
Food: 1
Service: 1
My sister and I had been visiting this location for years. I was caring for her. She has been disabled for the past year. I had her in the car and wanted to use her partner discount and they refused it because they recognized me as her sister who had accompanied her and that I was not her.
Restaurantji Recommends
This starbucks is very clean,busy but efficient, and has an overall positive atmosphere. We were greated with smiling faces when we placed our order. Our order was processed very quickly. We needed a little modification to our order,and they resolved it very quickly. Overall very satisfied with our experience,and the customer service we received. The atmosphere of high vibe is very rare in these types of establishments, that are ruled by the hustle and bustle of the world.
Disgusting location. Bathrooms are horrendous. Used toilet paper everywhere , pee on the seat. No toilet covers. And no brains in the employees. When I went to wash my hands with soap there was no water. So I stood there with soap on my hands and I was offered a paper towel. Little girls aren’t meant to work at places that require brain functioning. They should stock shelves at grocery stores.
Update (2025):
I still come here often, at least 1x a day, if not 2x. The staff is fantastic in the mornings. Very nice and personable. You can tell they really care about customers like a small town shop would.
I will say though... when i stop by in the evenings, I have a lot of issues. In the evenings, my drink is almost always incorrectly made, recently being the wrong cup size 3x, missing the topper foam 4x, and a variety of other one offs. While I usually wouldnt stress a one off issue (& they definitely try to fix it), we are now up to 12x in a row for incorrect evening orders... and that is a lot of wrong drinks. Sometimes, I have to ask them to remake it more than once because they continue to miss things - again, only in the evening.
Maybe this is due to their mind being on closing up for the night or something else, and really it is a recent anomaly, but this is during a dead time (no customers) and is consistently happening. i would suggest you avoid showing up with any complicated orders after 6pm.
Update (8 years ago):
I will say that recent I have had more issues, but I believe that is due to some new staffing. If you have a bad experience, let them know and give them another shot.
Original Review:
I go here 2x a day. Seriously. Great coffee and fun blended drinks. There are occasionally mix-ups when they get too busy due to the prime location but if there is ever an issue they are wonderful about fixing them.
Ordered a Venti Matcha latte, hot And received my drink. The barista was just not friendly as I came in. When I asked for a cup of ice water, the Girl told me I would have to go to the register.
They weren’t actually busy either.
Very rude and not a happy face.
Thee best baristas around. Today is the 1st snow of the season and they are here with smiles and the kindest words. I was able to get my chai and silicone hot cup keychain I had been hunting for. Then I watched the staff ask and hand out hot drinks for thr plowmen. They are truly amazing and I will make the drive from Florence just for this service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Danish, Emperor's Clouds & Mist
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