Dunkin'

1551 Nashville Rd, Franklin
(270) 288-0004

Recent Reviews

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John Smotherman

Took 30 mins to get a dozen donuts. Ordered in the lobby and was skipped by 5 different other customers. I’ll never be back to this location. Not even an apology or anything.

Atmosphere: 1

Food: 1

Service: 1

Aliyah Deckard

I order something online and it wasn’t out of shock online and when I get there the person came out said they out of shock and I want to get my money back it’s almost been 2 months since then and they still haven’t gave my money back from it

Nikki

This Duncan takes extra care when preparing your delivery. My drink was fully packaged and sealed. It gave me a piece of mind when ordering from them. The blueberry breeze was on point and right on time before my work meeting. Great job!

Food: 5

Service: 5

Tate Groves

I love this Dunkin so much! They are always so kind, attentive and quick. Drinks are always good as well as the food!

Atmosphere: 5

Food: 5

Service: 5

Kellie Carter

3rd time at third this location and they never get drink order correct. I won't be back . Drinks cost to much to not be right.

Debra Brown

I just wanna say, as a “not sweet” coffee kinda girl, this is the first time I’ve gotten a drink I loved immediately!! Thank you so much for listening and making it just right! I’ll be back

Atmosphere: 5

Food: 5

Service: 5

lorrie northern

Not the same service as bowling green

Service: 3

Jessica Goostree

I just came through the drive-through and got an iced coffee with some cream and brown sugar and a shot of espresso. I just wanna say it is the perfect blend, perfect sweetness, perfect cream & perfect flavor thank you. I appreciate a good cup of cold coffee🤟🏼💯

DH1

At drive-thru asked if they sell specific donut, they said yes and added one. OK, ordered six of those and six of eclairs.
Once paid no receipt given.
Box delivered but no receipt. While waiting, checked box, order wrong-only 3 of first flavor and 9 of second. They took box, waited several minutes, handed back and order was still wrong.
While waiting to get order and receipt, an employee said we need to move the car. The receipt states 13 donuts but only 12 in box.

After 15 min in line while they allowed other orders to purchase and leave, I still got shafted. This place is horrible! and prefers coffee sales to donuts

Food: 3

Service: 1

Lori Bain

Excellent Dunkin Doughnuts! Customer Service is very friendly. Fresh coffee and fresh food.
Good coffee and food and friendly staff.
Fast and good and friendly place.
Very enjoyable experience.
Will return over and over. A++++

Atmosphere: 5

Food: 5

Service: 5

Jaimie Dyer

I went in to ask if I could buy something and the staff said they did not offer that product for sale . No problem. The staff waited until I walked to counter and mopped the floor going to the door . I slipped and almost fell . They immediately grabbed the wet floor sign . I suggested they do that before someone almost falls . They hardly apologized

Service: 1

Harsha Patel

10/10 for food and service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Macchiato, Wake-Up Wrap - Egg and Cheese

Chirag Patel

10/10 food service and quality

Atmosphere: 5

Food: 5

Service: 5

Camden Foster

Go here pretty much every day. Ordering online makes it quick and simple. Great owners who clearly value service. Love em.

Atmosphere: 5

Food: 5

Service: 5

Charles Underwood

It was recommended to me by one of the staff members to use the app on my phone. Since I've been using the app my drink is ready every time I pull up to the window. The points I accumulate and the deals on food and drinks are a plus also. The staff always seems happy to be there and I get great customer service every single time.

Service: 5

Recommended dishes: Iced Latte

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