Stopped by Arby's on my way home and I used to love the roast beef sandwichs but to night the roast beef was crumbled and so salty you couldn't eat it it was actually nasty 1/18 /26 not going there no more
shawna erbe
Staff needs to get there act together and pull their heads out of dark place.
Tiffany Robinson
Good luck calling this location and getting anybody to answer the phone!!!! I had an order tonight. I had a problem with my order. I was halfway home, wanted to call ahead so maybe they could have my food ready the correct way by the time I got back you know I worked all day. I’m trying to get home feed my family and my food is all wrong. I called to see if they can have it ready by the time I get back I’ve called six times at this point nobody has picked up so we’re gonna deal with what we have tonight but we will never be back to this location. This place used to be so good but this was a couple years back when Cartees owned this franchise! that crew they had in there then was amazing. It’s just went downhill since this new franchise owner took over, the employee suck. No one appreciates their job. No one cares about their job and that’s very apparent!
Atmosphere: 1
Food: 3
Service: 2
Barb Welch
Asked for fries no salt. There was salt and there were no napkins given. The sandwich was good..
Atmosphere: 2
Food: 4
Service: 5
Ken Sicher
My brother's and I were traveling and we saw an old friend from childhood and that would be, Arby's. Their Roast Beef Sandwiches the best in the fast food business. It's not called a Big Montana anymore, it's a #2, 1/4 pound with Potato Cakes or Crinkle.Cut Fries, depending on my mood. They have lots of other great sandwich choices as well and they have seasonal and yearly specials that come and go, as well, so there's always something different if you don't feel like that wonderful old backbone of their business, the Roast Beef Sandwich. I love Horsey Sauce on the Beef and Arby's Sauce on the Potato.
Atmosphere: 5
Food: 5
Service: 5
MIke Parsley
Fries were good. Roast Beef was cold. Bathroom was clean
Atmosphere: 2
Food: 3
Service: 2
Maddie Holland
Live like 5 minutes from this location was parked for like 10 minutes for fresh chicken got home it was cold the large curly fries was only filled half way if that so more like a small order and order a large strawberry lemonade and was gave a medium rude service do not recommend
Atmosphere: 1
Food: 1
Service: 1
Jennifer
The absolute worst fast food place! There was not another customer at the counter when I ordered 2 standard sandwiches but several came in quickly after. It took 30 minutes to get my food! Customers were all complaining and 1 left watching the poor organization and chaos from the heavy set girl and older gentleman. There was a young girl trying her best and apologizing for the other ones failures. She put the poppers in to cook as she handed me the sandwiches! I said no just give me fries and left. If I knew it was going to be 30 minutes I would've gone elsewhere. Horrible employee!
Atmosphere: 1
Food: 3
Service: 1
Angie Barker
I just went thru your drive thru with my husband and there was just a few things you all need to work on. I paid for a cup of cheddar, didn’t get it. I also ordered your white cheddar Mac and cheese; it probably would have been good if not for it being cold in the middle when I mixed it up like the sticker said. We asked for Arby’s sauce, didn’t get it. And if all that isn’t enough there is as absolutely no napkins in the bag. If we hadn’t already hit the interstate I would’ve came back and asked for a refund.
Food: 2
Service: 1
Aric Lewis
So I ordered not telling person at drive through I had a coupon! Upon them seeing coupon at window they announced that I had coupon to group making sandwiches!!! Really guys!!
Went through the drive thru to get a Jamocha Shake and a Minute Maid Zero Sugar because I wanted a shake and my wife wanted the lemonade because it’s a good dietary drink option that they offer. I guess they were out of the zero sugar. But, instead of telling us it was out, they gave us a regular lemonade and sent us on our way. My wife says that we got the wrong drink and I go in just to ask for a refund but they wouldn’t refund the drink. I know fast food sucks and I didn’t wanna be “that guy” and throw a fit because of some lemonade so I left. I come to this Arby’s sometimes and the employees are usually pretty cool, I just wish my experience today was a little better. P.S. I poured out the lemonade and checked their fountain machine in the lobby and they were out of the zero sugar.
Atmosphere: 2
Food: 2
Service: 2
Valerie Lynch Rosselot
Always had great experiences with the Maysville Kentucky location.
Atmosphere: 5
Food: 5
Service: 5
Bobby Fitzpatrick
Arby's brown bag special is great 2 burgers 🍔🍔 fries 🍟 and nuggets Great value for your money
Bailey Curts
My husband ordered bnc half meal and asked for no red ranch and they put it on the sandwich and when he took it back up there the cook said it came on it and to ask when ordering for it not to be on the sandwich which my husband did and told my husband if he would remake them he need to recharge him this place is not great at all if you mess the order up you should most definitely fix it not recharge someone again because if you mess up
Tyler Miller
Use my mobile app to order and then told they would refund due to there shake mechanic being down
Stopped by Arby's on my way home and I used to love the roast beef sandwichs but to night the roast beef was crumbled and so salty you couldn't eat it it was actually nasty 1/18 /26 not going there no more
Staff needs to get there act together and pull their heads out of dark place.
Good luck calling this location and getting anybody to answer the phone!!!! I had an order tonight. I had a problem with my order. I was halfway home, wanted to call ahead so maybe they could have my food ready the correct way by the time I got back you know I worked all day. I’m trying to get home feed my family and my food is all wrong. I called to see if they can have it ready by the time I get back I’ve called six times at this point nobody has picked up so we’re gonna deal with what we have tonight but we will never be back to this location. This place used to be so good but this was a couple years back when Cartees owned this franchise! that crew they had in there then was amazing. It’s just went downhill since this new franchise owner took over, the employee suck. No one appreciates their job. No one cares about their job and that’s very apparent!
Atmosphere: 1
Food: 3
Service: 2
Asked for fries no salt. There was salt and there were no napkins given. The sandwich was good..
Atmosphere: 2
Food: 4
Service: 5
My brother's and I were traveling and we saw an old friend from childhood and that would be, Arby's. Their Roast Beef Sandwiches the best in the fast food business. It's not called a Big Montana anymore, it's a #2, 1/4 pound with Potato Cakes or Crinkle.Cut Fries, depending on my mood. They have lots of other great sandwich choices as well and they have seasonal and yearly specials that come and go, as well, so there's always something different if you don't feel like that wonderful old backbone of their business, the Roast Beef Sandwich. I love Horsey Sauce on the Beef and Arby's Sauce on the Potato.
Atmosphere: 5
Food: 5
Service: 5
Fries were good. Roast Beef was cold. Bathroom was clean
Atmosphere: 2
Food: 3
Service: 2
Live like 5 minutes from this location was parked for like 10 minutes for fresh chicken got home it was cold the large curly fries was only filled half way if that so more like a small order and order a large strawberry lemonade and was gave a medium rude service do not recommend
Atmosphere: 1
Food: 1
Service: 1
The absolute worst fast food place! There was not another customer at the counter when I ordered 2 standard sandwiches but several came in quickly after. It took 30 minutes to get my food! Customers were all complaining and 1 left watching the poor organization and chaos from the heavy set girl and older gentleman. There was a young girl trying her best and apologizing for the other ones failures. She put the poppers in to cook as she handed me the sandwiches! I said no just give me fries and left. If I knew it was going to be 30 minutes I would've gone elsewhere. Horrible employee!
Atmosphere: 1
Food: 3
Service: 1
I just went thru your drive thru with my husband and there was just a few things you all need to work on. I paid for a cup of cheddar, didn’t get it. I also ordered your white cheddar Mac and cheese; it probably would have been good if not for it being cold in the middle when I mixed it up like the sticker said. We asked for Arby’s sauce, didn’t get it. And if all that isn’t enough there is as absolutely no napkins in the bag. If we hadn’t already hit the interstate I would’ve came back and asked for a refund.
Food: 2
Service: 1
So I ordered not telling person at drive through I had a coupon! Upon them seeing coupon at window they announced that I had coupon to group making sandwiches!!! Really guys!!
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
Went through the drive thru to get a Jamocha Shake and a Minute Maid Zero Sugar because I wanted a shake and my wife wanted the lemonade because it’s a good dietary drink option that they offer. I guess they were out of the zero sugar. But, instead of telling us it was out, they gave us a regular lemonade and sent us on our way. My wife says that we got the wrong drink and I go in just to ask for a refund but they wouldn’t refund the drink. I know fast food sucks and I didn’t wanna be “that guy” and throw a fit because of some lemonade so I left. I come to this Arby’s sometimes and the employees are usually pretty cool, I just wish my experience today was a little better. P.S. I poured out the lemonade and checked their fountain machine in the lobby and they were out of the zero sugar.
Atmosphere: 2
Food: 2
Service: 2
Always had great experiences with the Maysville Kentucky location.
Atmosphere: 5
Food: 5
Service: 5
Arby's brown bag special is great 2 burgers 🍔🍔 fries 🍟 and nuggets Great value for your money
My husband ordered bnc half meal and asked for no red ranch and they put it on the sandwich and when he took it back up there the cook said it came on it and to ask when ordering for it not to be on the sandwich which my husband did and told my husband if he would remake them he need to recharge him this place is not great at all if you mess the order up you should most definitely fix it not recharge someone again because if you mess up
Use my mobile app to order and then told they would refund due to there shake mechanic being down
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