Papa Johns Pizza
215 S Carol Malone Blvd, Grayson
(606) 474-7272
Recent Reviews
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Had a order delivered and when I found it it was cold, called and spoke with a very nice gentleman, that let speak to manager when I asked, they manger took my concern seriously, they remade my order and got it to quickly! Great job!
Atmosphere: 4
Food: 4
Service: 5
The staff are very polite and helpful.
Atmosphere: 5
Food: 5
Service: 5
Had the first 18” pizza there tonight and it was delicious! Would highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Horrible pizza and horrible manager
Everything was going pretty good until I hit the No Tip button when paying . Then the young people working there had a complete attitude change. I guess they don’t own the place so they don’t care. Only wish I could give them zero stars instead of one.
Pizza not nearly as good as usual almost seemed to have changed the dough recipe?
Atmosphere: 5
Food: 3
Service: 5
Got my pizza order wrong. I ordered at counter. Offered to make it right next time.
Atmosphere: 3
Food: 3
Service: 5
The staff is friendly and the pizza is served quickly. Pizza has a good crust and toppings are usually fresh.
Atmosphere: 5
Food: 5
Service: 5
Employees were quick and sweet. The pizza is very plain, seemed the same as little ceasers to me, just 3x the price. But the real catch? Tell me why it was 85°F inside, when it wasn't even that high outside. A sauna just standing there, can't imagine working by the ovens in that heat.
Atmosphere: 1
Food: 3
Service: 5
The service was good, the pizza was alright, it could have been better.
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
Lately the food has not been good and today it was absolutely awful. Ordered a papa bowl, the green peppers (three pieces) were nasty looked like slime. There was more sauce than anything - food was basically swimming in it. Could only eat a couple of bites it was so bad
Atmosphere: 3
Food: 1
Service: 3
New GM is amazing. Very professional and when we had a pizza get messed up, they solved the issue and helped us with out hesitation
Atmosphere: 5
Food: 5
Service: 5
BE WARE! DO NOT GIVE THIS STORE YOUR BUSINESS!!! After messing up my order I called the store and they said they would remake it next time i was in the area since I was already almost home and didn't lIve near the store. Because i don't live near the store the next time i was nearby i called a few months later and they said they would honor it but were backed up by about an hour. I didn't have time to wait so I asked if i could get it next time i was in the area. I was told yes, I could. Fast forward a month later and when I called back they said the GM who made this promise was no longer at the store and would not honor this. I was told I should have had it made same day, that's their policy, even though THIS WAS NEVER TOLD TO ME EITHER TIME I CALLED. I called Papa John's hotline to file a complaint. I was told it would take 48 hours to resolve and would receive a call back from the store. AFTER 2 WEEKS OF CONTINUALLY CALLING THE HOTLINE DUE TO NO CALL BACK OR RESOLUTION FROM THE STORE ONE REP FROM THE HOTLINE SAID THERE WAS A NOTE FROM THE STORE STATING THEY WOULD NOT REPLACE THE ORDER. I ASKED FOR THE GM TO CALL ME AND AFTER THE REP CALLED THE STORE THE GM SAID THEY WOULD CALL ME BACK AT 230PM. I NEVER RECEIVED A CALL. I CALLED THE HOTLINE BACK TO REPORT THIS AND THEY SAID THEY WOULD NOT HONOR IT BECAUSE IT HAD BEEN MORE THAN 30 DAYS. SO THEY CHANGED THEIR POLICY FROM SAME DAY TO 30 DAYS?!?! DO NOT GO TO THIS STORE. THIS IS HOW THEY TREAT THEIR CUSTOMERS. THEY WILL MESS UP YOUR ORDER. THEY WILL NOT TELL YOU THE POLICY OR THEY WILL CHANGE IT AND THEY WILL NOT REPLACE IT OR CALL YOU BACK. I WILL NOT BE GOING BACK TO PAPA JOHN'S AGAIN
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Garlic Epic Stuffed Crust Pizza
Awful! messed up my order. I contacted the store and they said they'd remake it next time I was local since the store is not close to me. I contacted the store a month ago for a remake and they were backed up an hour so I said I would call back another time and was told that was OK. i called today and they said I was told wrong, they would not remake an order they messed up bc it should've been remade same day. awful store,I will not go back and do not recommend
When you call a recording says the store is closed
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