Had the worst experience ever here first the mix girl with glasses gave us nothing but attitude when taking our order then she gave us the wrong order and when we told her it was wrong she told us it's not her problem and when we ask for the manager she just laughed and went back to the back never going here again
Atmosphere: 1
Food: 1
Service: 1
Debra Yonts
Very slow and almost incompetent employees. We were charged for a drink we didn't order waited well over 20 minutes for a sweet tea and mocha frappe. Manager on duty was clueless.
Atmosphere: 1
Service: 1
Nathaniel Yonts
The most incompetent McDonald's I've been to. 15 min wait , inside for a bottle of water. Drive thru was not moving, inside was clear, why was there a wait, poor management. June 14th 1:45pm
Atmosphere: 1
Food: 1
Service: 1
Lori A Sage-Maske
If I can give a zero, I would. We just had some bad storms last night which left us with no power. So this morning I drove over to McDonald's in Harlan. I have been there a few times, but this morning was awful. I understand they were super busy. I ordered my food with the cashier, and I smiled and I said it looks like you all are the only place open, we have no power. She did not say nothing and walked away. I had got breakfast and 2 lg coffees, one for me and one for my mom. A woman called my number and I got my food and she was walking away, and I told her I had ordered 2 LG coffees with cream on the side. If looks could kill, I would be dead. She went over to the coffee machine and another girl was over there making the coffees. These 2 girls were standing there talking and both looked my way and kinda snickered. After what seemed like 7 min, she gave me the coffees and walked away and took someone's order. The other girl that took my order went on break. I was waiting on my cream for 10 min. Everyone saw me but was ignoring me. Finally a lady in the back that looks like she did not work up front came up to me and asked how can I help you? She was so sweet. I told her I was just waiting on my cream. She turned around and got the container of the creamer and gave me the cream for my coffee. I told her thank you so much, and she said your welcome. She was a older lady. As I was leaving, cars backed up to the road for the drive thru and the manager is out at someone's car talking. I got home and was drinking the coffee to find that we had coffee grinds in our coffee. It was enough to pour the coffee out. I understand if you don't want to work but there is no reason to have attitude and ignore your customers. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
Paul N Stef Buell
Iced coffee and frap was water,and the service is crap,I also applied for a job there and the owner was crappy to me because the way I look,my tattoos ect... But other felons work there?
Atmosphere: 1
Food: 1
Service: 1
Ckl films
Not a bad place to go at all. Only problem is they do not like fixing the food, rather if the order is wrong or right. Everytime I ask if they can just take a condiment off they just say the order is right and try not fixing it. Nobody said the order was wrong or right. Just asked to just simply take something off. It’s happened to friends, family & I. Old or new employees there just defensive on fixing whatever it might be. Overall a good place to go though.
Atmosphere: 3
Food: 4
Service: 2
Lisa Brewer
Good prices open late 12pm come in handy BIG mac 2 for 6$
Atmosphere: 3
Food: 4
Service: 4
Vicki Harris Blakley
Nice clesn and organized.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: McDonald's Big Mac
Destiny Woodard
Okay so this place is amazing! I love the drive through and the mobile app for many amazing deals!! Prices are a little tight I know it’s just John things are right now though! While your there be prepared to meet a cat and some of her fuzzy kittens at the end of the drive through!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets, Happy Meal, Mcmuffin, French Fries
Typical McDonald's atmosphere A little chaotic in the kitchen but the staff is cool
Atmosphere: 3
Food: 3
Service: 3
Ashley
The food can be so good most of the time but you're lucky to get them to answer the phone if you order through door dash and there is an issue. The one time they did answer the lady I spoke with was somewhat rude.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Mcchicken, Cheeseburger, Quarter Pounder Hamburger, Chicken Mcnuggets, McDonald's Big Mac, Crispy Chicken Sandwich, Mcgriddles, Happy Meal, Spicy Crispy Chicken Sandwich, Big Mac, French Fries
Joey Whitlow
the food was nasty and it was cold
Parking: it was right off of the hwy
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: McDonald's Big Mac
Crystal Polson
I swear I would’ve gave it a zero. I have never seen such disorganization. The lady at the drive thru second window is half blown out of her mind. She tried 3 times to give me others orders. She didn’t know what she was doing. Nobody in store ordering yet I was still outside waiting and waiting for food that never freaking came. I had to go get money back. Never again. Never will I come to Harlan ky McDonalds.
Atmosphere: 1
Food: 1
Service: 1
Brook Bodoh
Get the sausage egg and cheese bagel with no butter or sloppy breakfast sauce whatever that is, and you got the perfect breakfast.
It's ok I didn't die
Atmosphere: 3
Food: 4
Service: 4
Had the worst experience ever here first the mix girl with glasses gave us nothing but attitude when taking our order then she gave us the wrong order and when we told her it was wrong she told us it's not her problem and when we ask for the manager she just laughed and went back to the back never going here again
Atmosphere: 1
Food: 1
Service: 1
Very slow and almost incompetent employees. We were charged for a drink we didn't order waited well over 20 minutes for a sweet tea and mocha frappe. Manager on duty was clueless.
Atmosphere: 1
Service: 1
The most incompetent McDonald's I've been to.
15 min wait , inside for a bottle of water. Drive thru was not moving, inside was clear, why was there a wait, poor management. June 14th 1:45pm
Atmosphere: 1
Food: 1
Service: 1
If I can give a zero, I would. We just had some bad storms last night which left us with no power. So this morning I drove over to McDonald's in Harlan. I have been there a few times, but this morning was awful. I understand they were super busy. I ordered my food with the cashier, and I smiled and I said it looks like you all are the only place open, we have no power. She did not say nothing and walked away. I had got breakfast and 2 lg coffees, one for me and one for my mom. A woman called my number and I got my food and she was walking away, and I told her I had ordered 2 LG coffees with cream on the side. If looks could kill, I would be dead. She went over to the coffee machine and another girl was over there making the coffees. These 2 girls were standing there talking and both looked my way and kinda snickered. After what seemed like 7 min, she gave me the coffees and walked away and took someone's order. The other girl that took my order went on break. I was waiting on my cream for 10 min. Everyone saw me but was ignoring me. Finally a lady in the back that looks like she did not work up front came up to me and asked how can I help you? She was so sweet. I told her I was just waiting on my cream. She turned around and got the container of the creamer and gave me the cream for my coffee. I told her thank you so much, and she said your welcome. She was a older lady. As I was leaving, cars backed up to the road for the drive thru and the manager is out at someone's car talking. I got home and was drinking the coffee to find that we had coffee grinds in our coffee. It was enough to pour the coffee out. I understand if you don't want to work but there is no reason to have attitude and ignore your customers. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
Iced coffee and frap was water,and the service is crap,I also applied for a job there and the owner was crappy to me because the way I look,my tattoos ect... But other felons work there?
Atmosphere: 1
Food: 1
Service: 1
Not a bad place to go at all. Only problem is they do not like fixing the food, rather if the order is wrong or right. Everytime I ask if they can just take a condiment off they just say the order is right and try not fixing it. Nobody said the order was wrong or right. Just asked to just simply take something off. It’s happened to friends, family & I. Old or new employees there just defensive on fixing whatever it might be. Overall a good place to go though.
Atmosphere: 3
Food: 4
Service: 2
Good prices open late 12pm come in handy BIG mac 2 for 6$
Atmosphere: 3
Food: 4
Service: 4
Nice clesn and organized.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: McDonald's Big Mac
Okay so this place is amazing! I love the drive through and the mobile app for many amazing deals!! Prices are a little tight I know it’s just John things are right now though! While your there be prepared to meet a cat and some of her fuzzy kittens at the end of the drive through!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets, Happy Meal, Mcmuffin, French Fries
Restaurantji Recommends
Typical McDonald's atmosphere
A little chaotic in the kitchen but the staff is cool
Atmosphere: 3
Food: 3
Service: 3
The food can be so good most of the time but you're lucky to get them to answer the phone if you order through door dash and there is an issue. The one time they did answer the lady I spoke with was somewhat rude.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Mcchicken, Cheeseburger, Quarter Pounder Hamburger, Chicken Mcnuggets, McDonald's Big Mac, Crispy Chicken Sandwich, Mcgriddles, Happy Meal, Spicy Crispy Chicken Sandwich, Big Mac, French Fries
the food was nasty and it was cold
Parking: it was right off of the hwy
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: McDonald's Big Mac
I swear I would’ve gave it a zero. I have never seen such disorganization. The lady at the drive thru second window is half blown out of her mind. She tried 3 times to give me others orders. She didn’t know what she was doing. Nobody in store ordering yet I was still outside waiting and waiting for food that never freaking came. I had to go get money back. Never again. Never will I come to Harlan ky McDonalds.
Atmosphere: 1
Food: 1
Service: 1
Get the sausage egg and cheese bagel with no butter or sloppy breakfast sauce whatever that is, and you got the perfect breakfast.
Atmosphere: 5
Food: 5
Service: 5
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