If you dont like your drink tell them they will make you another 1
Atmosphere: 5
Food: 4
Service: 4
Jordan Chaille
Worst Starbucks I’ve ever been to! They never make drinks the way they are supposed to with the measuring cups so they never taste right. They just take a cup and put it under, fill it and then ice and serve… no shaking in the shaker or measuring. The workers also tell you that you can’t do the coupons at the register but they never work on mobile at this store. They also turn off a bunch of things on mobile even tho they are no where near out of stoke of that item. The workers will get mouthy with you if you say anything about it or if you say something about your drink being wrong. I’ve worked at Starbucks for three years and those employees would get fired on the spot for how they act.
Service: 1
Karen Centers
They never fill your cup up 😔
Atmosphere: 5
Food: 1
Service: 1
Amanda Seay
This location is down right horrible. I live 2 minutes away so have been going here 3-6 times a week for 3 years. It hasn’t improved at all. Coffees will be half full, mobile orders take triple the estimated time, management is always rude, drinks always taste different (assuming due to the revolving door of staff). Nothing is ever done to compensate their mistakes either, even them fixing the mistakes comes with attitude and hesitation. Being so short staff seems to be a l o t of the staffs issues as that’s what they always are complaining about behind the counter.
Atmosphere: 1
Food: 1
Service: 2
Ranboo Popcornmaker
This place has gone down hill so much in the past month. Every time I order it takes 30-50 minutes and thats with no line at the register (I mobile order) and the girl back there isn't even making drinks. She takes her time putting things away. Today she didn't have the lights on until after 6:30am when they are supposed to open at 6am. She didn't even make my drink right. Whoever traind her needs to retrain her, she is nowhere ready to be left alone let alone open.
Dietary restrictions: If you can't have milk don't get any of the new nondairy drinks here they don't make them with any nondairy milks and when you ask them to remake it they just say that it doesn't say what kind of milk to use.
Atmosphere: 1
Food: 1
Service: 1
Madison Evridge
The barista was so rude and sassy. Me and my sister walked away just angry with their attitude.
Atmosphere: 2
Food: 5
Service: 1
ANGELICA F.
They close before the time it should be
Atmosphere: 1
Food: 1
Service: 1
JJ Burch
I ordered on a half price Thursday offer in December. The barista (Macie) stated it was illegal to honor the half off drink offer on my app!! I replied that I had just ordered one there last Thursday with no problems. Macie replied "Who was it? Because they can be fired!" I asked if she was new and Macie responded "No! I've been here a year!" After leaving and paying full price I contacted Starbucks who apologized and informed me that they absolutely can honor half price offers. The next day I contacted Macie's Manager who apologized and said there absolutely is no reason not to honor the offer! It's one thing to be misinformed about how to do your job but this young girl was the most disrespectful and rude person! I will go out of my way from now on for kind and respectful service at a real Starbucks!!
Ariana Vargas
I ordered through the app as I always do, a grande cinnamon dolce latte, and I received this and almost empty... I asked, and the girl just smiled and said nothing.... total disappointment!!!
Food: 1
Service: 1
Via Siebe
This starbucks used to be gas last year. Recently, the drinks have been made so incredibly mid. About a month ago they got my order completely wrong and the lady who was in front of me received the wrong size. When she told a worker and asked for the size she paid for, they tried fighting her on it. Today I got two different breads. When got it, one of them was still in the plastic wrapper and shoved into the paper bag. The costumer service awful. The workers are always gossiping instead of doing their job and they aren’t very friendly. This is actually the worst starbucks i’ve ever been to in my entire life and I would rather drive the extra 20 minutes to go to the florence starbucks. Truly, I avoid this place at all costs.
As someone who gets starbucks practically every day or is at lest shopping at this kroger every day these baristas are trying their best to get every order out in a timely manner and with accuracy. So please be patient complaining isn't going to get you drink our or don any faster. Especially when your there during the busiest times of day. And if you do want to complain go talke to the people at the services desk ask them to speak to a kroger manager.
I've been here twice since the remodel and both times half of my order was made quickly and I waited 20+ minutes on the second half. I submitted an order at 11:26 with an estimated time of 11:35. The order was one hot drink and one iced. The hot drink was finished at 11:45 and the iced drink wasn't made until I had to ask where it was. My order was complete at several minutes past noon. Nearly 40 minutes to make two drinks. Nevermind that the hot drink sat for 15+ minutes while waiting on the iced one. You can do better Starbucks.
Service: 1
Danielle Dunaway
For this being a nice add on to kroger, I have NEVER in my life seen workers move so slow to make a cup of coffee in my life. Rhe girls that work there have a line on both sides and move so slow to make coffee and take orders and are more interested in gossiping with one another than getting the orders made. You should not have to wait 15 minutes to get 1 cup of coffee. You 3 girls working at the same time and they just could not get coordinated enough to get the orders made quickly. I watched other customers who are in just as much a rush as I am waiting impatiently to get their order so they can go about their day. Every Starbucks I have been to either it be stand alone or in a grocery store moves with ease and quickness to get the order out ad quickly as possible but these girls do not care enough about the customers and their lives to move it fast enough. After waiting 10 minutes to get my order then another 10 to make it I spent 20 minutes just getting my coffee. Definitely not worth my 7 dollars or recommend to anyone else. Worst starbucks I've been to in my life.
Atmosphere: 2
Food: 2
Service: 1
Oscar Puga
Tried to order food from the all day breakfast and they said they are out, also out of napkins as well. Also the lady preparing drinks is rude.
Atmosphere: 1
Food: 2
Service: 1
max ingram
What’s the point of having 3 people working and only one person making drinks? This new manager is awful
If you dont like your drink tell them they will make you another 1
Atmosphere: 5
Food: 4
Service: 4
Worst Starbucks I’ve ever been to! They never make drinks the way they are supposed to with the measuring cups so they never taste right. They just take a cup and put it under, fill it and then ice and serve… no shaking in the shaker or measuring. The workers also tell you that you can’t do the coupons at the register but they never work on mobile at this store. They also turn off a bunch of things on mobile even tho they are no where near out of stoke of that item. The workers will get mouthy with you if you say anything about it or if you say something about your drink being wrong. I’ve worked at Starbucks for three years and those employees would get fired on the spot for how they act.
Service: 1
They never fill your cup up 😔
Atmosphere: 5
Food: 1
Service: 1
This location is down right horrible. I live 2 minutes away so have been going here 3-6 times a week for 3 years. It hasn’t improved at all. Coffees will be half full, mobile orders take triple the estimated time, management is always rude, drinks always taste different (assuming due to the revolving door of staff). Nothing is ever done to compensate their mistakes either, even them fixing the mistakes comes with attitude and hesitation. Being so short staff seems to be a l o t of the staffs issues as that’s what they always are complaining about behind the counter.
Atmosphere: 1
Food: 1
Service: 2
This place has gone down hill so much in the past month. Every time I order it takes 30-50 minutes and thats with no line at the register (I mobile order) and the girl back there isn't even making drinks. She takes her time putting things away. Today she didn't have the lights on until after 6:30am when they are supposed to open at 6am. She didn't even make my drink right. Whoever traind her needs to retrain her, she is nowhere ready to be left alone let alone open.
Dietary restrictions: If you can't have milk don't get any of the new nondairy drinks here they don't make them with any nondairy milks and when you ask them to remake it they just say that it doesn't say what kind of milk to use.
Atmosphere: 1
Food: 1
Service: 1
The barista was so rude and sassy. Me and my sister walked away just angry with their attitude.
Atmosphere: 2
Food: 5
Service: 1
They close before the time it should be
Atmosphere: 1
Food: 1
Service: 1
I ordered on a half price Thursday offer in December. The barista (Macie) stated it was illegal to honor the half off drink offer on my app!! I replied that I had just ordered one there last Thursday with no problems. Macie replied "Who was it? Because they can be fired!" I asked if she was new and Macie responded "No! I've been here a year!" After leaving and paying full price I contacted Starbucks who apologized and informed me that they absolutely can honor half price offers. The next day I contacted Macie's Manager who apologized and said there absolutely is no reason not to honor the offer! It's one thing to be misinformed about how to do your job but this young girl was the most disrespectful and rude person! I will go out of my way from now on for kind and respectful service at a real Starbucks!!
I ordered through the app as I always do, a grande cinnamon dolce latte, and I received this and almost empty... I asked, and the girl just smiled and said nothing.... total disappointment!!!
Food: 1
Service: 1
This starbucks used to be gas last year. Recently, the drinks have been made so incredibly mid. About a month ago they got my order completely wrong and the lady who was in front of me received the wrong size. When she told a worker and asked for the size she paid for, they tried fighting her on it. Today I got two different breads. When got it, one of them was still in the plastic wrapper and shoved into the paper bag. The costumer service awful. The workers are always gossiping instead of doing their job and they aren’t very friendly. This is actually the worst starbucks i’ve ever been to in my entire life and I would rather drive the extra 20 minutes to go to the florence starbucks. Truly, I avoid this place at all costs.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
As someone who gets starbucks practically every day or is at lest shopping at this kroger every day these baristas are trying their best to get every order out in a timely manner and with accuracy. So please be patient complaining isn't going to get you drink our or don any faster. Especially when your there during the busiest times of day. And if you do want to complain go talke to the people at the services desk ask them to speak to a kroger manager.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tomato & Mozzarella Sandwich Lunch
I've been here twice since the remodel and both times half of my order was made quickly and I waited 20+ minutes on the second half. I submitted an order at 11:26 with an estimated time of 11:35. The order was one hot drink and one iced. The hot drink was finished at 11:45 and the iced drink wasn't made until I had to ask where it was. My order was complete at several minutes past noon. Nearly 40 minutes to make two drinks. Nevermind that the hot drink sat for 15+ minutes while waiting on the iced one. You can do better Starbucks.
Service: 1
For this being a nice add on to kroger, I have NEVER in my life seen workers move so slow to make a cup of coffee in my life. Rhe girls that work there have a line on both sides and move so slow to make coffee and take orders and are more interested in gossiping with one another than getting the orders made. You should not have to wait 15 minutes to get 1 cup of coffee. You 3 girls working at the same time and they just could not get coordinated enough to get the orders made quickly. I watched other customers who are in just as much a rush as I am waiting impatiently to get their order so they can go about their day. Every Starbucks I have been to either it be stand alone or in a grocery store moves with ease and quickness to get the order out ad quickly as possible but these girls do not care enough about the customers and their lives to move it fast enough. After waiting 10 minutes to get my order then another 10 to make it I spent 20 minutes just getting my coffee. Definitely not worth my 7 dollars or recommend to anyone else. Worst starbucks I've been to in my life.
Atmosphere: 2
Food: 2
Service: 1
Tried to order food from the all day breakfast and they said they are out, also out of napkins as well. Also the lady preparing drinks is rude.
Atmosphere: 1
Food: 2
Service: 1
What’s the point of having 3 people working and only one person making drinks? This new manager is awful
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