The staff at 6:48pm on Sunday 11/10/24 is absolutely AWESOME! Super cool people, great and quick service. Super friendly, I’m truly amazed. God bless yall!
Atmosphere: 5
Food: 5
Service: 5
Gosholaka
The food tastes great! But someone did take a slice out of one of my pizzas one time, so the service gets a star off & the atmosphere is just not great either.
Atmosphere: 2
Food: 4
Service: 3
Mkenzie Malikov
I had such an amazing time eating here! To see Vanessa working my favorite location brings me so much joy!!! She is such a caring and amazing member of the donators team♥️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Chicken - 10 Cauliflower Crust
Bob Gusky
They use DoorDash and a driver delivered to the wrong place and Donatos won't quickly or easily refund or replace the pizza.
Atmosphere: 1
Food: 5
Service: 1
James Williams
The workers are using bare hands with meat and everything they put on the sandwich sat here for 10 minutes watching them use there bare hands after one just changed the trash and one lady was eating a piece of bread dipping it In the sauce after she took a bite off of it the sauce bucket they put on everyone’s pizza absolutely disgusting
Just Down the Road
Tried to place a pickup order, was on hold with an automated system for 20 minutes. By that time, we are now at the Donatos location, just to be told we can't even place an order with the person standing in front of us either. Only online orders. That's just crazy. Never again. Walked out and didn't get anything. Will be spending my money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Rick Andrae
Pizza was hot! We got it very fast and very tasty!!!
Atmosphere: 5
Food: 5
Service: 5
C P
We drive a bit further to pickup from this location because they are quick and friendly. Friendly service is much appreciated!
Atmosphere: 5
Food: 5
Service: 5
edusanbonsai
Best pepperoni pizza!
Atmosphere: 5
Food: 5
Service: 5
The Bearded One
I love Donatos pizza but the highland heights location has been just awful.Last time I came here I called in the order they said would be 30 minutes. I showed up 30 minutes later I was the only customer and the staff forgot to make my order. Took an additional 20 minutesI waited a few months before ordering again. This time show up and my pizza is still in pan sitting at the end of oven I’m not sure for how long but the worker told me it was overcooked stuck to the pan and she had to remake. Here I am waiting again.Not sure how much your time is worth but I really do not care for hanging out inside of a Donatos.Food is good but service is the worst
Pick up veggie pizza was LOADED with veggies. Wife and I ate in the car, so good hot. We use the app to order. So easy and fast.
Atmosphere: 5
Food: 5
Service: 5
Holly Tracy
Donatos has been our go to for years. However, their service using Doordash is ridiculous. I ordered delivery, got a text saying it would be delivered at a specific time. When it didn't show, I followed the link in the text to check the status... where it said the order was canceled! The text came from Doordash. I called the store who said Doordash canceled it per customer request. I had no knowledge of any of this, and had I not followed that link, I wouldn't even know it was canceled. The clerk at the store was unapologetic and defensive. I just wanted to fix it and order again, but he told me to go elsewhere and hung up. I then started a chat with Doordash, who gave me further runaround and blamed it on Donatos. You guys need to get your act together.
Lauren Poplin
Honestly 2 stars might be too high after my experience tonight. But the food is always good. That’s why I gotta give them that. But it was cold by the time I got home. Like I knew it would be.
Atmosphere: 1
Food: 5
Service: 1
Terry Branam
I definitelyWould not order a pizza from here again10 inch pizzaTwo cookies and a Take 2 L35 dollarsAnd the pizza was
The staff at 6:48pm on Sunday 11/10/24 is absolutely AWESOME! Super cool people, great and quick service. Super friendly, I’m truly amazed. God bless yall!
Atmosphere: 5
Food: 5
Service: 5
The food tastes great! But someone did take a slice out of one of my pizzas one time, so the service gets a star off & the atmosphere is just not great either.
Atmosphere: 2
Food: 4
Service: 3
I had such an amazing time eating here! To see Vanessa working my favorite location brings me so much joy!!! She is such a caring and amazing member of the donators team♥️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Chicken - 10 Cauliflower Crust
They use DoorDash and a driver delivered to the wrong place and Donatos won't quickly or easily refund or replace the pizza.
Atmosphere: 1
Food: 5
Service: 1
The workers are using bare hands with meat and everything they put on the sandwich sat here for 10 minutes watching them use there bare hands after one just changed the trash and one lady was eating a piece of bread dipping it In the sauce after she took a bite off of it the sauce bucket they put on everyone’s pizza absolutely disgusting
Tried to place a pickup order, was on hold with an automated system for 20 minutes. By that time, we are now at the Donatos location, just to be told we can't even place an order with the person standing in front of us either. Only online orders. That's just crazy. Never again. Walked out and didn't get anything. Will be spending my money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Pizza was hot! We got it very fast and very tasty!!!
Atmosphere: 5
Food: 5
Service: 5
We drive a bit further to pickup from this location because they are quick and friendly. Friendly service is much appreciated!
Atmosphere: 5
Food: 5
Service: 5
Best pepperoni pizza!
Atmosphere: 5
Food: 5
Service: 5
I love Donatos pizza but the highland heights location has been just awful.Last time I came here I called in the order they said would be 30 minutes. I showed up 30 minutes later I was the only customer and the staff forgot to make my order. Took an additional 20 minutesI waited a few months before ordering again. This time show up and my pizza is still in pan sitting at the end of oven I’m not sure for how long but the worker told me it was overcooked stuck to the pan and she had to remake. Here I am waiting again.Not sure how much your time is worth but I really do not care for hanging out inside of a Donatos.Food is good but service is the worst
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Pick up veggie pizza was LOADED with veggies. Wife and I ate in the car, so good hot. We use the app to order. So easy and fast.
Atmosphere: 5
Food: 5
Service: 5
Donatos has been our go to for years. However, their service using Doordash is ridiculous. I ordered delivery, got a text saying it would be delivered at a specific time. When it didn't show, I followed the link in the text to check the status... where it said the order was canceled! The text came from Doordash. I called the store who said Doordash canceled it per customer request. I had no knowledge of any of this, and had I not followed that link, I wouldn't even know it was canceled. The clerk at the store was unapologetic and defensive. I just wanted to fix it and order again, but he told me to go elsewhere and hung up. I then started a chat with Doordash, who gave me further runaround and blamed it on Donatos. You guys need to get your act together.
Honestly 2 stars might be too high after my experience tonight. But the food is always good. That’s why I gotta give them that. But it was cold by the time I got home. Like I knew it would be.
Atmosphere: 1
Food: 5
Service: 1
I definitelyWould not order a pizza from here again10 inch pizzaTwo cookies and a Take 2 L35 dollarsAnd the pizza was
Food: 1
Service: 1
Great cauliflower pizza!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cauliflower Garden Pizza
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