Went in for a quick lunch and no one ever came to the counter to take our order and no one in the kitchen. As we were leaving we saw two employees outside, one on her phone. I would give negative stars if I could.
Service: 1
Kim Henritze
I pulled into the drive thru and sat for probably 5 minutes without any acknowledgment. I had to say “excuse me” before someone finally responded. The dine in & drive thru were completely empty. I ordered 3 beef & cheddar meals (1 with no red sauce) and a kids meal. I asked 3 times for no red sauce on 1 beef & cheddar. I even asked if they would mark the one with no red sauce. We get home & sure enough, all 3 had red sauce. The service was HORRIBLE! She gave us 2 straws for 4 drinks. She barely said 2 words. Just lousy customer service.
Atmosphere: 1
Food: 2
Service: 1
Larry Rager
They had more meat to my beef and cheddar
Rhonda Fugate
Tried to order in the drivethur at 5:55pm Friday Sept. 28, 2024, girl said not taking orders, what? Wouldn't even answer anything else, will never be back!!!!
Atmosphere: 1
Food: 1
Service: 1
bernie starr
We were stuck in the drive-thru line and couldn't get out for over 40 minutes!!!!
Tennessee Man
Had to toss it in the trash, burger was old and dry, everything on it was wilted and stale, old stinky onions, bacon was burned, fries were cold, and coke was flat.
Atmosphere: 1
Food: 1
Service: 1
Nicholas Sea (Skye Ranger)
It dawned on me just now to leave a review. I am a fan of Arby's. I am select on my lunch choices; knowing some are seasonal. My favorites are the FISH sandwich, brisket, roast beef and REUBEN. I go for the curly fries. In the summer I like a vanilla shake, and rarely have sweet drinks. It has been a year or so; I love the vibe at the Hopkinsville Ft Campbell location, and some years ago I would visit the 7th St location. I also like chicken sandwiches, but have not tried Arby's. I need to stop back; and see when the FISH is back. :)
Parking: What's there to say; there is lots of easy access free parking.
Walked in and left. No customers. A worker and some people were sitting. A lady got up and said justa minute followed by hollering Frontline. We turned to leave and a person sitting said loudly "never mind , it's leaving". Customer service was not there.
Atmosphere: 1
Service: 1
Paige Seyler
Very disappointing dinning experience. Tons of workers and zero customers but took a while for someone to take our order. My smokehouse brisket sammich was over loaded excessively with meat and bbq sauce and missing the crisp onions. My curly fries were barely warm, when I went to the counter there was no one to be seen but definitely heard. When someone finally came up I asked for fresh fries explained that mine were barely warm and got a very irritated look and attitude like I was inconvenience to this worker. The dining room definitely could use attention and shoes shouldn't be sticking to the floors. Overall I get it's fast food but show some decency for the franchise.
The fries was very cold and the bun was broken in half and the still served this food
Atmosphere: 4
Food: 3
Service: 3
Chad Stokes
Good food, good service. Glad to see the burger back.
Alexis Brindle
Food was decent, nothing to rave about. Service was lacking, didn't seem like the workers were very 'present'.And let me tell y'all.... Never in all my adult life, have I ever seen a CHILD, a literal child, running around behind the counter, in the back where the kitchen is.We went through the drive-thru, and when I looked over and saw kid running around, I was flabbergasted.I'm not sure what's going on here lol
Atmosphere: 1
Food: 3
Service: 2
Amber Garrett
Those cheese sticks are always on point!!
Demarrio Hollowell
Your leaders are very rude to paying customers. Your line take to long to make orders. Your crew talks to loud and disrupts paying customers dinning. Hire people with leadership skills the ones you have are losing you money.
Food was good as usual...
Atmosphere: 5
Food: 5
Service: 5
Went in for a quick lunch and no one ever came to the counter to take our order and no one in the kitchen. As we were leaving we saw two employees outside, one on her phone. I would give negative stars if I could.
Service: 1
I pulled into the drive thru and sat for probably 5 minutes without any acknowledgment. I had to say “excuse me” before someone finally responded. The dine in & drive thru were completely empty. I ordered 3 beef & cheddar meals (1 with no red sauce) and a kids meal. I asked 3 times for no red sauce on 1 beef & cheddar. I even asked if they would mark the one with no red sauce. We get home & sure enough, all 3 had red sauce. The service was HORRIBLE! She gave us 2 straws for 4 drinks. She barely said 2 words. Just lousy customer service.
Atmosphere: 1
Food: 2
Service: 1
They had more meat to my beef and cheddar
Tried to order in the drivethur at 5:55pm Friday Sept. 28, 2024, girl said not taking orders, what? Wouldn't even answer anything else, will never be back!!!!
Atmosphere: 1
Food: 1
Service: 1
We were stuck in the drive-thru line and couldn't get out for over 40 minutes!!!!
Had to toss it in the trash, burger was old and dry, everything on it was wilted and stale, old stinky onions, bacon was burned, fries were cold, and coke was flat.
Atmosphere: 1
Food: 1
Service: 1
It dawned on me just now to leave a review. I am a fan of Arby's. I am select on my lunch choices; knowing some are seasonal. My favorites are the FISH sandwich, brisket, roast beef and REUBEN. I go for the curly fries. In the summer I like a vanilla shake, and rarely have sweet drinks. It has been a year or so; I love the vibe at the Hopkinsville Ft Campbell location, and some years ago I would visit the 7th St location. I also like chicken sandwiches, but have not tried Arby's. I need to stop back; and see when the FISH is back. :)
Parking: What's there to say; there is lots of easy access free parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Brisket, Curly Fries, Reuben, Classic Roast Beef
Walked in and left. No customers. A worker and some people were sitting. A lady got up and said justa minute followed by hollering Frontline. We turned to leave and a person sitting said loudly "never mind , it's leaving".
Customer service was not there.
Atmosphere: 1
Service: 1
Very disappointing dinning experience. Tons of workers and zero customers but took a while for someone to take our order. My smokehouse brisket sammich was over loaded excessively with meat and bbq sauce and missing the crisp onions. My curly fries were barely warm, when I went to the counter there was no one to be seen but definitely heard. When someone finally came up I asked for fresh fries explained that mine were barely warm and got a very irritated look and attitude like I was inconvenience to this worker. The dining room definitely could use attention and shoes shouldn't be sticking to the floors. Overall I get it's fast food but show some decency for the franchise.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
The fries was very cold and the bun was broken in half and the still served this food
Atmosphere: 4
Food: 3
Service: 3
Good food, good service. Glad to see the burger back.
Food was decent, nothing to rave about. Service was lacking, didn't seem like the workers were very 'present'.And let me tell y'all.... Never in all my adult life, have I ever seen a CHILD, a literal child, running around behind the counter, in the back where the kitchen is.We went through the drive-thru, and when I looked over and saw kid running around, I was flabbergasted.I'm not sure what's going on here lol
Atmosphere: 1
Food: 3
Service: 2
Those cheese sticks are always on point!!
Your leaders are very rude to paying customers. Your line take to long to make orders. Your crew talks to loud and disrupts paying customers dinning. Hire people with leadership skills the ones you have are losing you money.
Atmosphere: 1
Food: 3
Service: 1
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